Page 24 - AI Ver 3.0 Class 11
P. 24

#Experiential Learning
                          Video Session


                     Scan the QR code or visit the following link to watch the video: Communication—Basics and Importance
                     https://www.youtube.com/watch?v=2Lkb7OSRdGE
                     After watching the video, answer the following question:

                     Why is communication important?









                      Factors Affecting Communication

              There are several factors that affect communication too. Let’s have a look at these.


                                                               Functional
                                                               Relations
                                          Positional                                Experience
                                          Relations


                                        Group
                                       Relations             Factors that          Misunderstanding

                                                              Influence
                                                            Communication
                                   Educational                                          Hereditary
                                   Qualification                                        Difference


                                          Emotion                                Geographical
                                          & Feeling                               Difference
                                                               Working
                                                             Environment


                      Methods of Communication

              There are different methods of communication—Verbal, Non-verbal and Visual communication. Let us understand each one.

              Verbal Communication
              Verbal communication is the exchange of information using words.
              This  is  what most people use as a communication method. Verbal
              communication is important. If you don't use the right words, you'll be
              confused and you won't be able to convey your message. The types of
              verbal communication are:
              •    Oral  or  Spoken  Communication: This type  of communication
                  takes place during face-to-face conversations, group discussions,
                  telephone calls, and any other circumstances where spoken words
                  are used to communicate your thoughts, present ideas and share
                  information.

                    22      Touchpad Artificial Intelligence (Ver. 3.0)-XI
   19   20   21   22   23   24   25   26   27   28   29