Page 380 - AI Ver 3.0 Class 11
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Dialog
A dialog is like a flowchart – An IF/THEN tree structure that shows how a computer will react to user intents. When a
human asks a query, the machine responds with a dialog. Even if a human uses run-on sentences, poor grammar, chat
messaging expressions, and so on, then artificial intelligence allows the NLP to understand well enough to provide a
response.
Dialog
"Show me yesterday's financial news."
Entity Entity
Intent: Show News
Verb Noun
The dialog encompasses every possible word or phrase a user might use. The chatbot matches the response, and the
various potential follow-up replies the user. Representing this complexity in a standard flowchart is challenging so
chatbot software simplifies each conversation moment into a node. Each node includes a chatbot statement and an
extensive as well as expandable list of potential user replies.
Trigger User action
Final
Node Chatbot reply result
User says Hi
Hi, how can I
help you? Make a booking
What's your Abc
name? (User's Name)
What's your pqr@xyz.com
email address? (User's email)
Booking
Confirmation
Designing the flowchart for a chatbot's responses is a detailed process. Each potential user input after the chatbot's initial
greeting must be paired with an appropriate reply. For example, when users inquire about a hotel's room availability,
any related questions would prompt the same response. This mapping of numerous possible questions to a few specific
responses continues throughout the entire conversation.
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