Page 377 - AI Ver 3.0 Class 11
P. 377
There are two types of chatbots:
Types of chatbots
Rule-based AI-based
Let us understand the working of each.
Factors Rule-based Chatbot AI-based Chatbot
Work with established rules and decision Use Natural Language Processing (NLP) and
Description trees. Respond to user input using pre- Machine Learning methods. Also known as
programmed rules. chat agents or virtual assistants.
24-hour access for immediate and consistent
assistance.
Simple to develop and maintain. Provide personalised interactions depending
Advantages Respond consistently and accurately to on users' preferences and history.
particular inquiries.
Increase productivity and savings by
automating tasks and lowering service costs.
Struggle with understanding complex Significant development expenditures and
Disadvantages
language. resource requirements.
Leveraging Linguistics and Computer Science 375

