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Feedback Loops
                    •  Reinforcing Feedback Loop (Positive)
                      More customers → more app activity → more restaurant orders → more payments → more
                     potential support needs.

                    •  Balancing Feedback Loop (Negative)
                      If  the  restaurant  performs  well,  it  reduces  complaints  →  fewer  issues  handled  by  the
                     support team → a more stable system.
                 This system map helps us understand how each actor contributes to the efficiency or strain on
                 the food delivery process.
                 It shows that customer satisfaction depends not just on the restaurant, but also on the app
                 performance, payment processing, and support quality—all of which are interconnected.

                                                                                      21 st  Century   #Technology Literacy
                                                                                          Skills
                           GAME                     Build System Map on Loopy



                    About the game
                    The Loopy  website provides an  interactive tool designed for  creating  system maps,
                    particularly focusing on feedback loops and system dynamics. It allows users to visualise
                    how different elements within a system interact with each other, helping them understand

                    the relationships and the behaviour of complex systems.
                    The steps to build a system map on the Loopy website are:

                    Step 1:  Visit the website: https://ncase.me/loopy/ OR scan the QR code.

                    Step 2:   Move down in the web page and click on the MAKE A MODEL FROM SCRATCH
                             button.



































                                                         Introduction to Systems Thinking and System Map  85
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