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INSIDE THE SERIES
The key features of the series have been designed to ensure better
learning and assessment.
Learning Resources
UNIT-1
Learning Outcomes:
COMMUNICATION SKILLS-III
It provides an overview of the At a Glance:
unit/chapter contents. This section provides a summary
of the chapter.
Learning Outcomes
At a Glance
• Communication—An Introduction • Perspectives in Communication
• 7Cs of Communication • Factors Affecting Communication • Communication is the ‘sharing’ of information between two or more people or within a group to achieve a
• Methods of Communication • Public Speaking common understanding.
• Saying No-Refusal Skills • Basics of Pronunciation • The ability to clearly communicate and share thoughts, feelings and ideas will help you in all your dealings
• Communication Styles • Parts of Speech with others.
• Writing Skills - Sentences • Greetings • Communication is a two-way exchange of information, i.e., give and take.
• Introducing Yourself—Talking about ‘Self’ • Asking Questions • Speaking and writing to someone are examples of giving information.
• Discussing Family • Habits and Routines • Reading and listening to someone are examples of taking in information.
• Asking for Directions • Verbal communication is the exchange of information using words.
• Verbal communication is of two types—Oral and written communication.
You probably hear people talking about communication all the time. Everyone needs it and wants it, but what exactly is • Oral or Spoken Communication takes place during face-to-face conversations, group discussions, telephone
calls, and any other circumstances where spoken words are used to express meaning.
AI Game: • • Written Communication refers to the process of conveying your message through written language.
communication?
In this unit, we will learn about communication, methods of communication and different types of communication styles.
Non-verbal communication is the transmission of a message without using words. We send signals and
It contains an interesting game or activity • messages to others through our expressions, gestures and body posture.
Next, you will learn about basics of writing styles.
Visual communication involves sending and understanding the message through images or pictures alone.
for the students to try on their own or with • • To communicate well when you speak, you must know how to pronounce words correctly.
Communication—An Introduction
A ‘style’ of communication includes verbal as well as non-verbal skills.
Communication is the ‘sharing’ of information between two or more people or within a group to achieve a common
their classmates to learn how the game • Being assertive is the most effective communication style that involves expressing your opinion and desires
understanding. The word ‘communication’ comes from the Latin word ‘communicare’, which means to share. The ability to
without ignoring others or yourself.
clearly communicate and share thoughts, feelings and ideas will help you in all your dealings with others. Speaking more
mechanics work while having fun. • A self-confident person who believes in himself uses positive language, seeks positive results and positively
respects the opinions of others.
than one language can help you communicate well with people around the world. Communication skills are required to:
• Inform: For example, announcing the latest assessment guidelines given by CBSE. • A sentence is a group of words that make complete sense.
• Influence: For example, negotiating with a shopkeeper for a discount. • • The various words that we use in sentences are parts of speech.
A group of sentences forms a paragraph.
#Experiential Learning
• Express feelings: For example, say that you are enthusiastic about your success or an assigned task. • A question is a phrase or word that asks for information or is used to test someone's knowledge.
GAME 02 Survival of the Best Fit • Questions can be closed or open-ended.
The Communication Process • The type of adjective that describes relationships or properties is called possessive adjectives.
Communication is the process of transmission of an appropriate message from a sender to a receiver through a • Possessive adjectives can be used to indicate the relationship between people and the owners of things.
Video Session:
Survival of the Best Fit is a game that teaches about bias in AI hiring. It shows how using AI wrongly can
transmission channel in a proper format. The communication process helps in sharing of a common meaning between • Habits are the practices we follow, especially those that are very difficult to break or give up.
the sender and the receiver. Let us study all these elements in detail.
make machines have the same biases as people, leading to more unfairness. Many discussions about AI see
• Sender: Can be any person, group or an organisation that initiates the process of communication. The sender’s knowledge, This section contains a link of the
it as a danger to humans, but this game shifts that perspective. It helps people learn about AI and ask for
experiences and skills influence the quality of the message. Exercise
more responsibility from those making these widespread software systems.
Communication Skills-III 19 video related to the topic for better
Play the bias game:- https://www.survivalofthebestfit.com/game/
understanding of the concept.
Solved Questions
SECTION A (Objective Type Questions)
uiz
A. Tick ( ) the correct option.
#Experiential Learning
Video Session
1. Which of the following is definition of open questions?
a. Questions that lead to other questions b. Questions that do not have answers
c. Questions with yes or no answers
Scan the QR code or visit the following link to watch the video: Communication—Basics and Importance
d. Questions whose answers are not limited
AI Glossary: https://www.youtube.com/watch?v=2Lkb7OSRdGE Communication Skills-III 39
After watching the video, answer the following question:
This section contains Why is communication important?
After playing the game, answer the following questions:
definition of important AI terms.
a.
Do you think you were biased while hiring people?
b. How can you make your decisions more transparent?
Factors Affecting Communication
There are several factors that affect communication too. Let’s have a look at these. AI Innovators:
Functional
At a Glance Positional Relations Experience
Relations
• AI powers navigation apps, helping you find the best or most eco-friendly routes. It presents information about the
AI Bias: It is a phenomenon which occurs when algorithm results are systematically biased against
a certain gender, language, race, wealth, etc.
• Artificial intelligence ethics is a set of moral principles and practices designed to support the development Group pioneers in the field of AI.
Misunderstanding
and responsible use of AI technology. Relations Factors that
Influence
Chatbot: It is an AI application that can mimic a real conversation with a user in their natural
• AI ethics is a multidisciplinary field focused on maximising the positive effects of AI while minimising Communication
language.
Educational
unintended or negative consequences. Qualification Hereditary
Difference
• Fairness is a crucial aspect of ethics in AI because it ensures that AI systems treat all individuals and groups
Clustering: It is an unsupervised machine learning technique that automatically divides the data
equitably and without bias. Emotion Geographical
into clusters or groups of similar elements.
Introducing Yourself—Talking about ‘Self’
• Explainability in AI is crucial for ensuring that the decisions made by AI systems are understandable to humans. & Feeling Working Difference
Cognitive Computing: It refers to individual technologies that perform specific tasks to enable
•
Robustness in AI ethics refers to the capacity of AI systems to perform reliably and accurately across various
When you first meet someone, they might want to know more about you. You will need to “introduce yourself” by telling Environment
human intelligence.
conditions.
them about yourself. You usually start by saying your name. Then you can talk about other things, such as what you do,
Joy Buolamwini
•
Transparency in AI means being open and clear about how AI systems are created, how they work, and what
Conflict: It can be defined as a clash between two opposing forces that creates the narrative
your age, where you live, or even things or activities that you like or dislike. For all these sentences, you will use nouns Methods of Communication
thread for a story.
impacts they might have.
and verbs. There are different methods of communication—Verbal, Non-verbal and Visual communication. Let us understand each one.
Joy Buolamwini is a computer scientist and founder of
Brainy Fact: Verbal Communication
the Algorithmic Justice League. She is renowned for her
Correlation: It is a statistical method that indicates whether a pair of variables has a linear
Introducing yourself to Others
relationship and will change together.
research on bias in AI, especially in facial recognition
Verbal communication is the exchange of information using words.
The following is a way to introduce yourself (talk about your likes, dislikes, strengths and weaknesses) - Hello, my name is
It presents an interesting fact relevant 415 This is what most people use as a communication method. Verbal
AI Ethics and Values
technologies, where she uncovered significant racial
Samarth, and I'm a grade 11 student with a passion for dancing and listening to music. I find joy and relaxation in these
Deep Learning: It is a subset of machine learning based on neural networks that permit a machine
and gender biases. A graduate of MIT, Buolamwini's
communication is important. If you don't use the right words, you'll be
to train itself to perform a task.
activities, which help me express myself creatively. While I excel in public speaking and enjoy engaging with audiences,
to the topic or the chapters. confused and you won't be able to convey your message. The types of
TED Talk, "How I'm fighting bias in algorithms," has
I must admit that I have a short temper. On the flip side, math is not my favorite subject, and I find hot summers quite
brought widespread attention to these issues. Her work
Design Thinking: It is a process to solve problems creatively by putting consumers' needs first.
uncomfortable. However, I absolutely love spending time at the beach, where I can unwind and enjoy the serene beauty verbal communication are:
has influenced policy changes and increased scrutiny
of the ocean. • Oral or Spoken Communication: This type of communication
of AI systems. Buolamwini continues to advocate for
Machine Learning: It is a subset of AI that includes techniques that enable machines to improve takes place during face-to-face conversations, group discussions,
at performing tasks with experience. telephone calls, and any other circumstances where spoken words Joy Buolamwini
ethical and inclusive AI, ensuring technology serves all
Brainy Fact are used to communicate your thoughts, present ideas and share
of society fairly.
Natural Language Processing (NLP): It is an area of artificial intelligence that employs natural information.
language for interaction between computers and humans. (and sometimes forehead). This is
In New Zealand, people greet each other by pressing their noses 22 Touchpad Artificial Intelligence (Ver. 3.0)-XI
referred to as “sharing of breath” by New Zealand’s indigenous Mori people. The greeting represents the
Relational Algebra: It is a set of algebraic operators and rules used to manipulate relational
sacred reception of a visitor into Mori culture and is used during powhiri (Mori welcoming ceremonies),
tables to generate the required information.
though the honour is not offered to everyone.
Regression: It is a Machine Learning algorithm used to analyse the relationship among dependent
(target) and independent (predictor) variables.
Filling a Form
Instead of speaking, you may be required to fill out a form with information about yourself. A form is a written or printed Fei-Fei Li
paper that has blank spaces for information. Filling out a normal form involves numerous steps to ensure Fei-Fei Li is a renowned computer scientist and
Sentiment Analysis: It is also called Opinion Mining or Emotion AI, uses NLP to determine that the
whether data is positive, negative, or neutral.
essential information is delivered correctly: professor at Stanford University, specializing
1. Read Instructions: Please read any instructions provided at the beginning of the form. in AI and machine learning. She co-founded
Structured Data: It is the type of data which we interact and work with every day.
2. Fill in Personal Details: Provide your full name, date of birth, and contact information. ImageNet, a pivotal visual database that
Unstructured Data: It is the type of data which neither possesses any fixed data type nor the size
3. Provide Address Details: Enter your current residential address and any former addresses, if applicable. has significantly advanced deep learning. As
is fixed.
4. Complete Specific Sections: Depending on the form's purpose, fill out sections about education, employment, or co-director of the Stanford Human-Centered AI
other relevant information. AI Glossary 459 Institute, Li advocates for ethical AI and diversity
5. Review and Correct: Check all of the information you submitted to ensure there are no errors or omissions. in tech. Her tenure as Chief Scientist of AI/ML at
6. Sign and Date: Sign and date the paperwork as needed. Google Cloud focused on democratizing AI. Li’s
Fei-Fei Li groundbreaking work and advocacy continue to
Asking Questions shape the future of AI
A question is a phrase or word that asks for information or is used to test someone's knowledge. We always use a
question mark (?) at the end of questions. In our daily interactions with other people, we often have to ask questions to
get information. Asking the right questions can help us get the information we want.
Questions that can be answered with ‘Yes’ or ‘No’ are called closed questions. This is because response options are
limited or closed. For example, when we asked, “Are you hungry?”, the answer can be ‘Yes’ or ‘No’.
Sometimes when we ask a question, we expect a more detailed answer. For example, when we ask, “What do you want
to eat?", the answer could be: "I want to eat a mango". These are called open questions because their answer options
are neither limited nor closed. 460 Touchpad Artificial Intelligence (Ver. 3.0)-XI
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460
Communication Skills-III 35

