Page 23 - Ai_V3.0_c11_flipbook
P. 23

Factors Affecting Perspectives in Communication
                 Barriers may prevent clear communication and understanding. Some of these barriers are listed as follows:

                       Factor                                  How the factor can be a barrier

                                   Language can be a barrier to communication, especially when used incorrectly, unfamiliarly, or
                 Language          without information. For example, language can be a barrier to interaction between Indians who
                                   speak Hindi and Spaniards who speak Spanish.

                                   Judging individuals or situations based on their appearance. For example, a man dressed in old,
                 Visual Perception
                                   worn-out clothes is considered poor.
                                   Allowing our previous experience to interfere with our ability to understand and communicate
                 Past Experience   accurately. For example, "This shopkeeper cheated me the last time. I will no longer shop from
                                   him.”

                 Prejudice         Fixed beliefs like "No one in my class listens to me" can hinder open communication in class.

                                   Emotions, including lack of interest or trust, can impact communication. For instance, “I'm sad.
                 Feelings
                                   Don’t feel like talking.”
                                   Noise or disturbances prevent communication. For example, conversing while loud music  is
                 Environment
                                   playing on the street.

                                   Communication can be challenging due to personal feelings, behaviours, and thought patterns
                 Personal factors
                                   like fear, and poor confidence.
                                   Signs can have diverse meanings in different cultures, such as showing a thumb, which may imply
                 Cultural factors
                                   ‘good job’ to some, but be offensive to others.


                        7Cs of Communication

                 Communication is a  two-way  exchange  of information,  i.e.,  give  and  take.  Speaking  and  writing  to  someone are
                 examples of giving information. Reading and listening to someone are examples of taking information. Following the
                 basic principles of professional communication skills  will enable  effective communication.  Following are  the  7Cs of
                 effective communication:
                                                                 Concise
                                Clear                                                             Concrete
                        Avoid complex words &            Keep it to the point. Avoid     Be specific. Use facts & figures
                                                         filler words like 'basically',
                               phrases                                                     to support your message
                                                                'like', etc.


                               Correct                          Coherent                         Complete
                         Use correct spellings,         Use words that make sense.       The message should contain
                        grammar and language              Stick to the main topic             all the information




                                                               Courteous
                                                          Be polite and respectful







                                                                                      Communication Skills-III  21
   18   19   20   21   22   23   24   25   26   27   28