Page 17 - Data Science class 10
P. 17

Mastering Verbal Communication
            Most of the students may be good in their verbal skills yet they face issues as they might not be comfortable in
            speaking in front of a big crowd or may get nervous in their oral skills. If a student focuses on a certain area, then
            it will help them master their verbal communication. Below are some points which will help them improve their
            verbal communication.
               • The sender needs to have a friendly and warm tone. This will help in attracting the attention of the receiver and
              will build a positive and healthy environment around.
               • Be sure of the information you wish to deliver. Avoid using repeated sentences. Think before you speak to avoid
              confusion as that may end up delivering wrong interpretations of information.
               • Be concise and clear as nobody will spend energy and time to decode a lengthy and confusing message.
               • Speak loudly with confidence at moderate speed and choose the right words.
               • Maintain eye contact, stand straight and be attentive. Proper body language will bind the interest of the receivers
              and the information will be delivered with great impact.
               • Be authentic in your communication. People are often attracted to someone who speaks from the heart and is
              genuine, transparent and real.
               • Be a good listener and give your ear to your audience to know their viewpoint, as that will help you carry your
              conversation in a required direction.

            1.4.2. Non-Verbal Communication

            Non-verbal communication is defined as communication through physical and physiological cues without using
            spoken or written words. The information is transmitted using body language, touch, facial expressions, symbols,
            signals, etc. Most of our communication with the people around us throughout the day is non-verbal and most of
            the time we are not aware of it. It is helpful when trying to understand others’ thoughts and feelings.
            When you are not interested in what the teacher is teaching in the class, you start looking around, disturb the
            person sitting next to you, fiddle with a pen or paper and observe little things in the class. Without using words
            you are able to give the message to your teacher that lesson is very boring and you are not interested.”

            There are different types of non-verbal communication. Let us discuss about them.

            Facial Expressions
            Facial expressions are a very powerful way of conveying different forms
            of feelings and emotions. For effective non-verbal communication, you
            should smile when you meet someone, match your expressions with
            your words and nod while listening. Being aware of your own facial
            expressions is very important in a professional environment. In one of
            the studies, it was found that the most trustworthy facial expression
            involved a slight rise of the eyebrows and a slight smile. Six basic facial
            expressions are—anger, fear, happy, disgust, sad and surprise.
            Body Language and Gestures

            Body language means position, gestures and movement of the body to convey and interpret the attitude and
            feelings of a person. Positive body language can help you get what you want if you know how to use it, whereas
            negative body language can make you miss out on opportunities or offend people you want to impress. One
            theory on the origin of human language is called the “Gestural Theory”, which conveys that speech originated from
            gestures. Some of the common body languages and gestures are:
               • Arms or legs across the chest
               • Rubbing or moving hands around

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