Page 22 - Data Science class 10
P. 22
1.5.2. Don'ts of Body Language
• Do not turn your back towards your audience.
• Do not sit with your arms and legs crossed. It shows you are not interested in the conversation.
• Don't be overconfident in your expressions and your tone.
• Do not lean on the wall or any other object near you.
• Do not lean forward or backward while sitting.
• Do not fidget with the objects like paper, pen, etc. around you. It shows you are bored and avoiding the
conversation.
• Do not roll your eyes around or stare.
• Do not hold a book or anything in front to block the view.
1.6. FEEDBACK
A communication cycle is incomplete and irrelevant without feedback. Feedback is a response of the receiver
with respect to the message received from the sender. It works as an indicator for the successful transmission
of the message thus making communication a two-way process. If there is no feedback, communication will be
incomplete and ineffective. Feedback is not only giving answers in the class but also sharing new ideas related to
the concept. Feedback is important in every communication because:
• it completes the whole process of communication where the sender sends the information and the feedback is
the response of the receiver.
• it helps in evaluating the effectiveness of communication. Sender gets a clear picture through the feedback that
the information intended to be understood by the receiver is a success or a failure.
• it is an important step that helps in the collection of information from the receiver.
• it helps the sender to make correct decisions based on the information gathered from the feedback received.
Thus, an appropriate feedback will improve the process of communication.
• it builds a healthy environment at a workplace.
• it coordinates different activities in a proper way as the sender and receiver can know each other and accordingly
they can decide their next course of action.
• it gives way to new ideas to improve the process of communication.
1.6.1. Characteristics of Feedback
Feedback completes the whole process of communication. In order to achieve this, a good feedback should have
the following characteristics:
• Clear and Specific: As general feedback and unwanted statements do not give a true picture of the effectiveness
of the communication.
• Timely: Sometimes, instant feedback is quite helpful and in some situations may be after a period of time. But
feedback loses its importance if given at “inappropriate time”.
• Polite: Offended language and tone should not be used.
• Descriptive: Focus on what message the sender wants to convey rather than evaluating the message.
• Authentic: A right form of response is important for giving genuine or authentic feedback to the sender.
• Offering continuous support: The sender should be available for support if needed to achieve the desired
result in the process of communication.
For example, in a class after the explanation of a chapter is done by the teacher, she can take the feedback by
asking questions like “Do you understand?” or “Do you have any doubts?” etc. At the same time, she must allow
her students to express their views to complete this cycle of communication. This will help a teacher to evaluate
the effectiveness of the lecture covered in the same terms as intended and planned by her.
20 Touchpad Data Science-X

