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The following positions should not be occupied by AI-driven machines:
• Customer service representative • A caretaker for the elderly
• A soldier • A therapist
• A police officer • A judge
The reason behind this was that these positions require empathy from people. If machines
replaced humans in such positions, the concerned people may feel isolated, less valued and
may get frustrated as these systems may fail to display empathy.
Subject Enrichment
Video Session
Visit https://www.youtube.com/watch?v=x9gan8vOBJ8 or scan the QR code
to play the video and answer the following questions.
1. What did you learn from this video?
2. Can you point out other ethical issues related to AI which are not discussed in the
chapter?
AI Ethics Progress
Many organisations such as public, government, social and private are working on AI Ethics
and policies.
Some of the major progress made are as follows:
• Apple, Amazon, Facebook, IBM and Microsoft have come to partnership to frame the best
practices on AI technologies.
• Institute of Electrical and Electronic Engineers (IEEE) is working on Ethics of Autonomous and
Intelligent Systems, creating and revising guidelines with the help of public feedback.
• European Commission has a high-level expert group on AI.
• In the US, the Obama administration
had prepared a roadmap for
AI policies. In 2020, the Trump
Administration carried forward the
work and emphasised the need
to boost the public trust in the AI
applications, reduce the barriers in
the usage and keep the technology
competitive in the global market.
AI Ethics 93

