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Four major types of interactions of E-Governance:

1. Government to Government (G2G) means information is exchanged within the
government.

2. Government to Citizen (G2C) means the citizens have a platform through which they
can interact with the government and get access to the variety of public services

offered by the government.
3. Government to Businesses (G2B) means businesses are able to interact with the

government seamlessly with respect to the services of the government offered to
businesses.

4. Government to Employees (G2E) means interaction between the government and its
employees occurs in an efficient and speedy manner.
The following are some E-governance initiatives:

Digital India was launched in 2015 to empower the country digitally. Its main components
are:

● Developing a secure and stable digital infrastructure

● Delivering government services digitally
● Achieving universal digital literacy

Aadhaar is a unique identification number issued by UIDAI that serves as a proof of
identity and address on the basis of biometric data. It is used to provide many free

services to the society. One can e-sign documents using Aadhaar.
mygov.in is a national citizen engagement platform where people can share ideas and be

involved with matters of policy and governance.
UMANG stands for Unified Mobile Application for Newage Governance which provides
access to central and state government services including Aadhaar, Digital Locker,

PAN, Employee Provident Fund services etc.

Digital Locker is used to store digitally important documents like mark sheets, PAN,
Aadhaar, and degree certificates etc.
Computerisation of Land Records ensures that landowners get digital and updated

copies of documents relating to their property.
In addition to this, State level E-governance initiatives include:

E-Seva (Andhra Pradesh) facilitates payment of utility bills, issuance of certificates,
licenses and permits.

66 KVS DELHI REGION 2025