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For example, a robotic arm in a factory can automatically switch from assembling one type of
mobile phone to another without being reprogrammed each time. These machines are highly
flexible and change over quickly.

Intelligent Automation (IA)

This machine integrates Artificial Intelligence (AI), machine learning, and automation to create
systems that can learn, analyse data, and make decisions independently.
For example, a customer care chatbot that interacts with users, understands their queries, learns
from conversations, and provides better responses over time. These systems go beyond simple

programmed tasks—they can adapt to new situations and improve over time through experience.

Robotic Process Automation (RPA)

Robotic Process Automation refers to the use of software bots that mimic human actions to
perform repetitive digital tasks on a computer. These bots are designed to follow rule-based
instructions to complete tasks quickly and accurately.

For example, bots that read emails, copy data into spreadsheets, or process invoices. These
machines are completely computer-based and do not involve any physical robots.

APPLICATION AREAS OF AUTOMATION

Automation is transforming industries worldwide. It is impacting almost every aspect of our lives,
from healthcare and traffic control to reducing costs. Automation encompasses robotics and
other automated systems, as well as software and processes, designed to enhance our daily lives.

Some of the few application areas of automation are as follows:

Home

Automations are making homes smarter and everyday tasks easier. For example:

• Smart lights that turn on when they sense human presence
• Automatic washing machines

• Automatic coffee maker

Shops and e-commerce
The automation in shops speeds up shopping, payments,

and other processes. It enhances user experience in
e-commerce, making it more popular. For example:

• Automated inventory management systems
• Self-checkout machines in retail stores

• Barcode scanners and billing systems
• Order confirmation and tracking systems

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