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    9

                                                            Chatbots

                       Learning Outcomes

                          What are Chatbots?                            Famous Chatbots

                                                                                            Critical Thinking
                                                                                            Information Literacy

                       Tick ( ) the correct option.
                       1. Have you ever used a chatbot for assistance or customer service?
                         Yes         No

                       2. Have you come across automated messaging chatbots on social media platforms?
                         Yes         No

                       3. Do you believe that chatbots will be useful in the future of healthcare, helping
                         with appointments and medical questions?
                         Yes         No

                       4. Do you believe that the way we obtain information and services in the digital era
                         might be revolutionised by chatbots?
                         Yes         No

                                                                                                      Chatbots    105

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