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These chatbots are best suited for straightforward tasks such as, automating home functions (e.g., turning off
lights with a voice command) and ordering food online through basic menu selections. Some of the companies
use them as customer care services for providing interactive frequently asked questions services to the customers
and if these chatbots are unable to handle certain queries then they connect a company’s customer care employee
directly to the customer.
Smart-bot
Smart-bot are flexible, powerful, AI-based models that have wider functionalities and support machine learning
algorithms that make a machine learn from the experience. They simulate human-like interactions with the users.
These chatbots require complex programming and work on bigger databases and other resources to help the
model understand the context of interactions.
Different types of virtual assistants like Google Assistant, Amazon Alexa, Siri, etc. are best examples of Smart bots.
Types of Chatbots
Script-bot Smart-bot
The difference between Script-bot and Smart-bot are as follows:
Feature Script-bot Smart-bot
Definition A rule-based bot that follows predefined AI-driven bot capable of learning,
scripts or workflows. adapting, and handling complex tasks.
Intelligence Level Low: Only performs tasks based on High: Can use AI and machine learning
hardcoded instructions. to make decisions.
Adaptability Fixed functionality; cannot adapt to new Can adapt to new scenarios and learn
scenarios unless reprogrammed. from interactions.
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