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6.  The difference in message can lead to ……….……................ .
                    a.  negativity                                     b.  offense

                    c.  confusion                                      d.  Both a and b
                  7.  ……….……................ is important to understand the language well to help you construct good sentences for effective
                    communication.
                    a.  Principle of effective                         b.  Principle of Clarity in Ideas
                    c.  Not needed                                     d.  Feedback

                  8.  Sometimes different time zones will create problems in connectivity. Which type of communication barrier is this?
                    a.  Physical Barrier                               b.  Linguistic Barrier
                    c.  Cultural Barrier                               d.  All of these

                  9.  Which of the following is an important step that helps in collection of information from the receiver?
                    a.  Information                                    b.  Message
                    c.  Feedback                                       d.  Data

                 10.  The message intended to be delivered through communication should be clear and in understandable format. Which
                    of the following is related to this statement?
                    a.  Measures to overcome barriers                  b.  7Cs in effective communication

                    c.  Feedback                                       d.  All of these
                 11.  Which of these is an imperative sentence?                                                 [NCERT]
                    a.  Switch off the fan.                            b.  Sheila has gone to the market.

                    c.  Where are my pen colours?                      d.  Oh no! I missed my flight.
                 12.  Which of the following statement is true about communication?                             [NCERT]
                    a.  50% of our communication is non-verbal
                    b.  20% communication is done using body movements, face, arms, etc.
                    c.  5% communication is done using voice, tone, pauses, etc.
                    d.  7% communication is done using words.

              B.  Fill in the blanks.
                  1.  ……….……................ is the act of sharing or exchanging information, ideas or feelings.

                  2.  The ……….……................ gets the message and interprets it into meaningful information.
                  3.  ……….……................ communication happens in the absence of written or spoken words.

                  4.  ……….……................ plays a very important role in the personal and professional development of a person.
                  5.  ……….……................ is the interpretation of the message delivered by the sender.
                  6.  ……….……................ works as an indicator to ensure a successful transmission of the message.
                  7.  Feedback completes the whole process of ……….……................ .

                  8.  ……….……................ feedback is a very powerful tool for students in achieving successful learning.
                  9.  ……….……................ feedback does not contain detailed analysis and description.
                 10.  The inability to communicate using a language is known as a ……….……................ barrier.

              C.  State whether these statements are true or false.
                  1.  We should use Acronyms and Jargons for verbal communication.                       ……….……................

                  2.  Feedback makes communication a two-way process.                                    ……….……................
                    50      Touchpad Artificial Intelligence (Ver. 3.0)-X
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