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These chatbots are best suited for straightforward tasks such as, automating home functions (e.g., turning off
                 lights with a voice command) and ordering food online through basic menu selections. Some of the companies
                 use them as customer care services for providing interactive frequently asked questions services to the customers
                 and if these chatbots are unable to handle certain queries then they connect a company’s customer care employee
                 directly to the customer.
                 Smart-bot
                 Smart-bot are flexible, powerful, AI-based models that have wider functionalities and support machine learning
                 algorithms that make a machine learn from the experience. They simulate human-like interactions with the users.
                 These chatbots require complex programming and work on bigger databases and other resources to help the
                 model understand the context of interactions.
                 Different types of virtual assistants like Google Assistant, Amazon Alexa, Siri, etc. are best examples of Smart bots.


                                                           Types of Chatbots



                                    Script-bot                                             Smart-bot







































                 The difference between Script-bot and Smart-bot are as follows:

                  Feature                    Script-bot                            Smart-bot
                  Definition                 A rule-based bot that follows predefined  AI-driven  bot  capable  of  learning,
                                             scripts or workflows.                 adapting, and handling complex tasks.
                  Intelligence Level         Low:  Only  performs  tasks  based  on  High: Can use AI and machine learning
                                             hardcoded instructions.               to make decisions.
                  Adaptability               Fixed functionality; cannot adapt to new  Can adapt to new scenarios and learn
                                             scenarios unless reprogrammed.        from interactions.


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