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• Be confident.
                        Confidence and Body
                                                      • Maintain eye contact, stand straight and be attentive.
                        Language
                                                      • Be friendly.

                 Non-Verbal Communication

                 Non-verbal communication is defined as communication through physical and physiological cues without using
                 spoken or written words. The information is transmitted using body language, touch, facial expressions, symbols,
                 signals, etc. Most of our communication with the people around us throughout the day is non-verbal and most of
                 the time we are not aware of it. It is helpful when trying to understand others’ thoughts and feelings.

                 When you are not interested in what the teacher is teaching in the class, you start looking around, disturb the
                 person sitting next to you, fiddle with a pen or paper and observe little things in the class. Without using words
                 you are able to give the message to your teacher that lesson is very boring and you are not interested.”

                 Non-Verbal communication can be further classified into: Facial Expressions, Body Language and Gestures, Eye
                 Contact, Body Posture, Appearance, Personal Space and Proximity, Paralanguage, and Haptics. Let us discuss about
                 them.
                 Facial Expressions

                 Facial  expressions  are  a  very  powerful  way  of  conveying
                 different forms of feelings and emotions. For effective non-
                 verbal  communication  you  should smile when  you  meet
                 someone, match your expressions with your words and nod
                 while  listening.  Being  aware  of  your  own  facial  expressions
                 is very  important  in a professional environment.  In one of
                 the  studies, it was  found  that  the  most trustworthy  facial
                 expression involved a slight rise of the eyebrows and a slight
                 smile. Six basic  facial  expressions are—anger,  fear,  happy,
                 disgust, sad, and surprise.
                 Body Language and Gestures


                 Body language means position, gestures, and movement of the body to convey and interpret the attitude and
                 feelings of a person. Positive body language can help you get what you want if you know how to use it, whereas
                 negative  body language  can make you miss  out on opportunities  or  offend
                 people you want to impress. One theory on the origin of human language is
                 called “Gestural Theory”, which conveys that speech originated from gestures.
                 Some of the common body languages and gestures are:
                    • Arms or legs across the chest

                    • Rubbing or moving hands around
                    • Standing with your hands clasped behind your back
                    • Playing with your hair or nose
                    • Putting your head in your hands







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