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Types of Feedback
There are different types of feedback given by the receiver depending on the type of information and the message
that needs to be conveyed. Each type of feedback has its own features. Let us learn about different types of
feedback in detail.
Specific and Non-Specific Feedback
Specific feedback focuses on the specific points of utmost importance and should be conveyed to the sender.
Following are the specific feedback given by a teacher to her students:
• “The article you submitted for the school magazine is very well written and I like the way you portrayed the
image of a girl child facing social injustice.”
• “You have not done well this time in questions related to Profit and Loss in maths.”
Non-specific feedback is a general feedback that does not focus on any specific point. For example:
• “The article you submitted for the school magazine is good.”
• “You have not done well this time in exam.”
Positive and Negative Feedback
Positive feedback focuses on the sender's strengths, achievements or successes. It also takes care of the areas of
improvement and creates a positive attitude for the sender. For example:
• “Nice work done by you.”
• “You were really good on stage but if you work more on your voice modulation, then you can do wonders.”
Negative feedback highlights the weaknesses and problems of the information that the sender has conveyed to
the receiver. It should be genuine or true to bring a positive change in the process of communication. For example:
• “You did not submit your assignment.”
• “You wrote your answers very badly.”
• Taking long time to reply email, SMS.
• Not smiling at the time of meeting.
No Feedback
When the receiver does not respond with a feedback then it is called No Feedback. This will make communication
as one way process.
Effective Communication
Effective communication is a two-way process of exchanging ideas and information between the sender and the
receiver in such a way that the message sent by the sender is same as that received by the receiver.
Development of relationships, cultures, civilisations, etc. both at the micro and macro level depend on effective
communication. To make an effective communication:
• Language of the message should be simple and clear
• Message should be easy to understand
• One should develop healthy relationship with others
• The message should be close to its intended meaning
• Receiver should ensure proper feedback
32 Touchpad Artificial Intelligence (Ver. 3.0)-X

