Page 37 - AI Ver 3.0 class 10_Flipbook
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• Sometimes, people belonging to different places may be speaking the same language but have different
pronunciation, dialect, meaning and interpretation which may lead to miscommunication, thus altering the
overall process of communication.
• Sometimes, a specific organisation or industry uses certain technical words or symbolic words or jargons and
slangs which make it easy to communicate. If a new employee joins or is transferred to a new environment, then
the efficiency of the whole process may reduce due to lack of knowledge of these words.
• Some people may have language disabilities such as stuttering, dysphonia or hearing loss while others working
with these people in an organisation may be spontaneous and grasp things easily which creates a lot of difficulty
in communication.
Brainy Fact
There are an estimated 7,000 languages in the world today with Asia holding the title for the most
languages in one continent with 2,200.
Interpersonal Barrier
Lack of will to communicate, social anxiety, poor self-esteem, not being willing to talk or express feelings will lead
to interpersonal barriers to effective communication. The Change of thoughts, feelings, and emotional connection
plays a major role to reduce this type of barrier in communication.
Interpersonal barrier to communication process may be due to:
• withdrawal or lack of being in touch for communication.
• strict rituals of people living in certain geographical area.
• more engaged in leisure activities that involve only self and not others.
• poor self-esteem or social anxiety.
• strict rules and regulations in certain working environments where the employees need to be less interactive
and more formal.
All these above factors will lose the interest of the people to communicate which might be either misinterpretation
or incomplete communication of information.
Organisational Barrier
Inadequate flow of information amongst employees working at different levels of hierarchy may lead to
organisational barriers. This may be due to:
• the restricted rules and policies of an organisation as the employees avoid getting into the hassle of sending or
receiving any message. For example, if the company rule says that all communication should be in writing, then
even a small message where time constraint plays a very important role in decision making may lead to delay in
the transmission due to writing formalities and level of approval required from different people.
• a formal communication protocol is always followed when communication takes place between senior and
his subordinate. In such situations, a subordinate employee will always have a fear, anxiety and withdrawal in
communication.
• absence of certain facilities like a comfortable working environment, telephone, fax or internet connectivity,
suitable temperature, sufficient tools and healthy relationships with the co-worker may affect the efficiency of
employees and hinder the process of communication.
Communication Skills-II 35

