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5. Write about any two punctuation marks with examples.
Ans. Punctuation marks are the symbols used to help the reader understand the proper meaning of a sentence and where
to pause or stop. Some of them are:
● Full Stop: Full stop or period is used at the end of a sentence. We also use it to shorten a word to form an
abbreviation. For example: Mr. for Mister
● Question Mark (?): Question mark is used to mark the end of any question asked in a direct speech. For example:
How are you?
6. Differentiate between positive and negative feedback.
Ans. ● Positive feedback focuses on the sender's strengths, achievements or successes. It also takes care of the areas of
improvement and creates a positive attitude for the sender. For example: “Nice work done by you.”
● Negative feedback highlights the weaknesses and problems of the information that the sender has conveyed to
the receiver. It should be genuine or true to bring a positive change in the process of communication. For example:
Taking long time to reply email, SMS.
7. Explain any two of 7C's of Communication.
Ans. ● Concise: The message must be conveyed by using only limited words. Avoid using fancy unwanted or repetitive
words or fillers otherwise the actual message intended to be conveyed may get lost in the long content.
● Concrete: The content of the message should use only necessary words with complete facts and figures to avoid
misinterpretation of the message by the receiver.
8. Give three important reasons for organisational barriers.
Ans. Important reasons for organisational barriers are:
● As mindset of people of different cultures are different, so is their language, signs and symbols. This causes a barrier
to communication.
● Culture also gives rise to prejudices and stereotypes. These become the societal norms, thus becoming a barrier to
effective communication amongst people of different cultures.
● Different cultures adopt different ways of communication. For example, some cultures may be very open while
others may be orthodox, thus affecting ways people communicate among various cultural sects. For example, in
Arab countries it is considered to be a social crime to greet an opposite gender by shaking hands.
9. What are the rules for writing a sentence?
Ans. Following are the rules for writing a sentence:
● It should have a meaning.
● It begins with a capital letter.
● It ends with a full stop or exclamation mark or question mark depending on the type of a sentence.
● It must contain one subject and one verb with an independent clause.
10. Explain the types of barrier in Communication.
Ans. The process of communication has multiple barriers. They are as follows:
● Physical Barrier: This type of barrier refers to the interference to effective communication occurring in the
environment. It can be the distance between people, a noisy source near a telephone, poor lighting, bad health, and
other such factors.
● Psychological Barrier: This type of barrier in communication distracts the communicator or prevents them from
paying attention to the message. Shrillness of voice, anxiety, mental fatigue, and pre-conceived notions are some
examples of psychological barriers to effective communication.
● Linguistic and Cultural Barriers: A language is the expression of the thoughts and experiences of people in terms of
their cultural environment. Each major region has its own language and culture. Lack of knowledge about the local
language and culture can become a limiting factor to effective communication.
● Mechanical Barrier: This type of barrier is created by the channel or medium itself. Disturbances and interferences
in the channel can prevent the flow of some of the elements of the message from reaching their destination
smoothly.
48 Touchpad Artificial Intelligence (Ver. 3.0)-X

