Page 37 - AI Ver 3.0 class 10_Flipbook
P. 37

• Sometimes,  people belonging  to different  places may be speaking the  same language  but  have  different
                   pronunciation, dialect, meaning and interpretation which may lead to miscommunication, thus altering the
                   overall process of communication.
                    • Sometimes, a specific organisation or industry uses certain technical words or symbolic words or jargons and
                   slangs which make it easy to communicate. If a new employee joins or is transferred to a new environment, then
                   the efficiency of the whole process may reduce due to lack of knowledge of these words.
                    • Some people may have language disabilities such as stuttering, dysphonia or hearing loss while others working
                   with these people in an organisation may be spontaneous and grasp things easily which creates a lot of difficulty
                   in communication.



                              Brainy Fact


                      There  are  an  estimated  7,000  languages  in  the  world  today  with  Asia  holding  the  title  for  the  most
                      languages in one continent with 2,200.


                 Interpersonal Barrier


                 Lack of will to communicate, social anxiety, poor self-esteem, not being willing to talk or express feelings will lead
                 to interpersonal barriers to effective communication. The Change of thoughts, feelings, and emotional connection
                 plays a major role to reduce this type of barrier in communication.
                 Interpersonal barrier to communication process may be due to:

                    • withdrawal or lack of being in touch for communication.
                    • strict rituals of people living in certain geographical area.
                    • more engaged in leisure activities that involve only self and not others.
                    • poor self-esteem or social anxiety.

                    • strict rules and regulations in certain working environments where the employees need to be less interactive
                   and more formal.

                 All these above factors will lose the interest of the people to communicate which might be either misinterpretation
                 or incomplete communication of information.
                 Organisational Barrier


                 Inadequate  flow of information amongst employees  working at different levels  of hierarchy  may lead to
                 organisational barriers. This may be due to:
                    • the restricted rules and policies of an organisation as the employees avoid getting into the hassle of sending or
                   receiving any message. For example, if the company rule says that all communication should be in writing, then
                   even a small message where time constraint plays a very important role in decision making may lead to delay in
                   the transmission due to writing formalities and level of approval required from different people.

                    • a formal communication protocol is always followed when communication takes place between senior and
                   his subordinate. In such situations, a subordinate employee will always have a fear, anxiety and withdrawal in
                   communication.

                    • absence of certain facilities like a comfortable working environment, telephone, fax or internet connectivity,
                   suitable temperature, sufficient tools and healthy relationships with the co-worker may affect the efficiency of
                   employees and hinder the process of communication.


                                                                                       Communication Skills-II  35
   32   33   34   35   36   37   38   39   40   41   42