Page 377 - AI Ver 3.0 Class 11
P. 377

There are two types of chatbots:
                                                            Types of chatbots




                                   Rule-based                                               AI-based








































                 Let us understand the working of each.


                         Factors                 Rule-based Chatbot                        AI-based Chatbot

                                       Work with established rules and decision   Use Natural Language Processing (NLP) and
                   Description         trees. Respond to user input using pre-  Machine Learning methods. Also known as
                                       programmed rules.                        chat agents or virtual assistants.

                                                                                24-hour access for immediate and consistent
                                                                                assistance.



                                       Simple   to   develop   and    maintain.  Provide personalised interactions depending
                   Advantages          Respond  consistently  and  accurately  to  on users' preferences and history.
                                       particular inquiries.
                                                                                Increase  productivity  and  savings  by
                                                                                automating tasks and lowering service costs.


                                       Struggle with understanding complex      Significant development expenditures and
                   Disadvantages
                                       language.                                resource requirements.


                                                                   Leveraging Linguistics and Computer Science  375
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