Page 378 - AI Ver 3.0 Class 11
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Factors                  Rule-based Chatbot                        AI-based Chatbot


                                                                              Prone to biases in training data and a lack
                                     Unable to adjust to conditions beyond    of transparency in decision-making.
                Disadvantages
                                     predetermined rules.
                                                                              Ethical considerations for privacy,
                                                                              manipulation, and responsible use.


                                     Customer service tasks include answering   Entertainment and Gaming: Provide users
                                     common questions and providing order     with interactive stories and personalised
                                     status updates.                          gaming experiences.

                Applications
                                                                              Finance and Banking: Respond to questions
                                                                              regarding accounts, transactions, and
                                     Guiding people through certain procedures.
                                                                              financial products, as well as handle simple
                                                                              requests.




              Structure of a Chatbot
              A chatbot has both a “frontend” and a “backend”.
              A chatbot’s frontend is the messaging channel through which users interact, and it has an easy-to-use interface.
              However, one drawback of the frontend is that it may lack contextual understanding, which means it may struggle
              to grasp the whole meaning or context of user communications. The backend of a chatbot is where the hard work
              happens. The backend handles application logic and has enough memory to remember previous sections of the
              discussion as it progresses.


                                   FRONTEND                                            BACKEND
















              Chatbots  understand  a  query  by  breaking  it  down  into  simpler  components  and  connecting  them  to  objects  in
              their memory. A chatbot’s purpose is to recognise entities and intents and then use what it discovers to initiate a
              communication.


              Intent
              An intent is a purpose that explains why a user is contacting the chatbot. Consider it as a verb, or a type of activity.
              When communicating with a chatbot, users may have a variety of intentions, such as registering a complaint, requesting
              directions, or conversing with a sales representative. Organisations frequently have various intents for their chatbots to
              address.


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