Page 93 - TP_Ai_Class_8
P. 93
Humanity
The AI chatbots are now improving in their conversations more and more and are becoming
better at modelling human relationships and behaviours. This may create confusion whether
we are talking to a real human or machines in customer services or sales. On a positive note,
it could evolve into an opportunity to push society towards a positive behaviour, on the other
hand, if not used wisely, it could be harmful.
Accountability
Intelligence comes with learning. AI systems have a training phase in which they learn from
a huge data pool to understand images and patterns and act accordingly. Once this training
phase is over, it goes to the testing phase to understand its performance. This training phase
may also not prepare the system for all the possibilities it may undergo in the real world. It is
possible that they may be wrongly used by malicious people for their own gain. So, there can
be ethical issues when AI systems are used in security and surveillance.
AI Ethics 91

