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It is often used during presentations, video or teleconferences, informal or formal telephone calls, discussions,
lectures, public speaking, meetings, etc. Verbal Communication can be divided further as:
• Oral or Spoken Communication: Communication which involves speaking. It can be face-to-face conversation
or talking on a phone.
• Written Communication: Communication which involves written or typed words. It can be writing letters,
notes, email, etc.
Thus, language plays a very important role in this form of communication. Speaking with clarity, being short, simple
and focussed are important tools that will help in the process of verbal communication. Verbal communication
can be further classified into: interpersonal communication, written communication, small group communication
and public communication.
Interpersonal Communication
Interpersonal communication is a one-to-one formal or informal conversation between two individuals. There are
less chances of misinterpretation of information in this type of communication. For example:
• Conversation between teacher and parent during parent-teacher meeting.
Written Communication
In this type of communication words are written in the form of letters, circulars, reports, manuals, SMS, social
media chats, school notes, projects etc. Vocabulary and grammar of any language used should be good to have
effective communication. It can be between two or more people.
Small Group Communication
It is an interactive communication amongst a group of people like in Press conferences, Board meetings, Staff
Meetings, Interactive sessions between teacher and students in a class etc. For example:
• On the spot quiz based on the topic covered in a class.
Public Communication
In this communication an individual addresses a big crowd. For example:
• Students campaigning for annual student representative selection.
Advantages of Verbal Communication
Some of the advantages of verbal communication are:
• Clear and precise message is delivered to the receiver, so there are less chances of discrepancy in the delivered
message.
• The information conveyed can be saved for future use by recording the verbal or written communication.
• The exchange of ideas and thoughts are straightforward, quick and saves a lot of time.
• It gives instant feedback when the sender’s intended message is received properly by the receiver.
• It is quite interactive and the scope of seeking clarification is greater in a less formal atmosphere.
Disadvantages of Verbal Communication
Some of the disadvantages of verbal communication are:
• Language has different dialects or speech tone that lead it difficulty for the receiver to understand the message
conveyed by the sender.
• Lengthy messages (written or oral) are difficult to comprehend, unsuitable, and boring especially in a crowd.
Communication Skills-II 13

