Page 22 - Ai_C10_Flipbook
P. 22
The response of the receiver can be verbal or non-verbal. In the above example, a smile would be a positive
feedback to convey ”Yes, understood” whereas rolling your eyes and fidgeting with the objects around will indicate
“not understood or not interested”. The teacher can also ask a question to know the status of the class and the
feedback will be the answer conveyed orally or in written form.
The process of giving a feedback should follow the given steps:
1. The message should be clear, and interpreted properly by the receiver.
2. If the message is not clear, then clarify from the sender by asking questions.
3. Always refers to the original form of message to understand it clearly.
4. Convey the response in the form of feedback to the sender.
Importance of Feedback
Feedback is the final component in the process of communication. The reason why feedback is important are given
below:
• It Validates Effective Listening: When someone gives feedback, it means they understood what was said to
them. This understanding is important because it tells the speaker that their message was clear and meaningful.
• It Motivates: When people receive positive feedback, it can lead to stronger work relationships, as people feel
appreciated and are more likely to collaborate effectively.
• It is Always There: Feedback is always present whenever we communicate with someone. Every time we speak,
our words, tone, and body language all send messages back to the other person, whether we realise it or not.
Even if we don't say anything directly in response, our reactions and expressions still provide feedback.
• It Boosts Learning: When we get feedback, it shows us what we'r doing well and what we need to work on. This
keeps us focused on our goals and helps us stay on track. By understanding what needs improvement, we can
make better plans and decisions.
• It Improves Performance: When we receive feedback, it highlights what we're doing right and what needs
improvement. This information allows us to make smarter choices about how to work more effectively. By
understanding our strengths and weaknesses, we can focus on areas that need development and continue doing
things that work well.
Types of Feedback
There are different types of feedback given by the receiver depending on the type of information and the message
that needs to be conveyed. Each type of feedback has its own features. Let us learn about different types of
feedback in detail.
Specific and Non-Specific Feedback
Specific feedback focuses on the specific points of utmost importance and should be conveyed to the sender.
Following are the specific feedback given by a teacher to her students:
• “You have not done well this time in questions related to Profit and Loss in maths.”
Non-specific feedback is a general feedback that does not focus on any specific point. For example:
• “The article you submitted for the school magazine is good.”
Positive and Negative Feedback
Positive feedback focuses on the sender's strengths, achievements or successes. It also takes care of the areas of
improvement and creates a positive attitude for the sender. For example:
20 Artificial Intelligence Play (Ver 1.0)-X

