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• As messages are delivered instantly, there is no scope for rectification of wrong words used in oral or written
messages.
• Great difficulty in communicating with people living in different time zones.
• The emotions of the sender have a strong impact on the delivery of the message to the receiver. If a teacher is
upset or angry or tired, then despite all good efforts of hiding her emotions, she will not be able to deliver her
lectures effectively.
• It works effectively only with the help of non-verbal communication like gestures, visuals, body language,
otherwise alone it is incomplete form of communication.
• Verbal communication can be really expensive if you need to communicate in a language that you are not
familiar with. Either you have to hire a person who works as a translator or install a software for your digital
communication.
Mastering Verbal Communication
Most of the students may be good in their verbal skills yet they face issues as they might not be comfortable in
speaking in front of a big crowd or may get nervous in their oral skills. If a student focuses on a certain area, then
it will help them master their verbal communication. Below are some points which will help them improve their
verbal communication.
• Think about your topic.
Think Before You Speak • Think about the most effective ways to make your listeners understand the topic.
• Write or note down whatever you plan to say.
• Speak clearly, loudly and at moderate speed.
Concise and Clear • Be sure the information you want to share is to the point.
• Do not repeat the same sentences.
• Be confident.
Confidence and Body
• Maintain eye contact, stand straight and be attentive.
Language
• Be friendly.
Non-Verbal Communication
Non-verbal communication is defined as communication through physical and physiological cues without using
spoken or written words. The information is transmitted using body language, touch, facial expressions, symbols,
signals, etc. Most of our communication with the people around us throughout the day is non-verbal and most of
the time we are not aware of it. It is helpful when trying to understand others’ thoughts and feelings.
When you are not interested in what the teacher is teaching in the class, you start looking around, disturb the
person sitting next to you, fiddle with a pen or paper and observe little things in the class. Without using words
you are able to give the message to your teacher that lesson is very boring and you are not interested.”
Non-Verbal communication can be further classified into: Facial Expressions, Body Language and Gestures, Eye Contact,
Body Posture, Appearance, Personal Space and Proximity, Paralanguage, and Haptics. Let us discuss about them.
Facial Expressions
Facial expressions are a very powerful way of conveying different forms of feelings and emotions. For effective non-
verbal communication you should smile when you meet someone, match your expressions with your words and
nod while listening. Being aware of your own facial expressions is very important in a professional environment. In
one of the studies, it was found that the most trustworthy facial expression involved a slight rise of the eyebrows
and a slight smile. Six basic facial expressions are—anger, fear, happy, disgust, sad, and surprise.
14 Artificial Intelligence Play (Ver 1.0)-X

