Page 31 - Ai_C10_Flipbook
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At a Glance
• Communication is defined as a process of exchange of information between two or more people by speaking,
writing, signalling, or using any other effective medium.
• The main elements in the communication cycle are sender, message, encoding, communication channel, receiver,
decoding, response/feedback.
• Different methods of communication are Verbal, Non-Verbal and Visual Communication.
• Verbal Communication is the most popular form of communication where the transmission of messages occurs with
the usage of words that can be in oral or in written form.
• Non-Verbal Communication is defined as communication through physical and physiological cues without using
spoken or written words.
• Visual Communication is the transmission and interpretation of information by using visual resources like
photographs, videos, art, drawings, sketches, charts and graphs.
• Body language is a very important part of non-verbal communication that reveals your true thoughts and emotions.
• Feedback is a response of the receiver with respect to the message received from the sender.
• A communication cycle is incomplete and irrelevant without feedback. It works as an indicator to ensure a successful
transmission of the message.
• Formal Feedback follows a predefined format or blueprint to construct the structure of the feedback.
• Descriptive feedback is a detailed analysis in written or oral communication that helps the learner understand strong
and weak points.
• Non-Descriptive feedback is written or oral communication that provides meaningful information but does not
contain detailed analysis and description of the feedback.
• Specific feedback focuses on the specific points of utmost importance and should be conveyed to the sender.
Exercise
Solved Questions
SECTION A (Objective Type Questions)
uiz
A. Tick ( ) the correct option.
1. Which of the following is the person who transmits the message?
a. Receiver b. Sender
c. Medium d. Communication Channel
2. You need to apply for leave at work. Which method of communication will you use?
a. E-mail b. Poster
c. Newsletter d. Blog
3. Which of the following is NOT an element of communication within the communication process cycle? [NCERT]
a. Communication Channel b. Receiver
c. Sender d. Time
4. Which of the following allows you to communicate your message clearly and easily to a your audience?
a. Good writing skills b. Communication
c. Document d. None of these
Communication Skills-II 29

