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UNIT-1
COMMUNICATION SKILLS-I
Communication is an age old method to convey any information effectively. In this unit, we will discuss different
ways of communication, which is very useful for a student to learn. If a person has good communication skills,
then, it becomes easy to convey a message in short and simple sentences. This develops confidence and helps a
person survive in the vast ocean of Information Technology (IT).
What is Communication?
The word 'communication' is derived from the Latin word communicare, meaning "to share". It is defined as a way
of conveying a meaningful message from one entity to another in the form of signs, symbols, behaviour, verbal,
and non-verbal skills. It is important that whatever we want to communicate is conveyed effectively.
Importance of Communication Skills
Communication is a two way process. It is an interchange of ideas or information from sender to receiver and vice
versa. Communication is important for many reasons mentioned below:
• Inform: Information is the most important reason for communication. Whenever there is a need to exchange
ideas or information in a group or an organisation, it can be done through words, signals, signs, gestures etc.
Information can also be gathered through personal interviews with prominent people. For example, a teacher
teaching in a class passes the information to the students in that class.
• Persuasion: It influences a person to perform a specific task. For example, a mother persuades her child to work
hard to score good grades in exams. A coach persuades his team to strongly face all the challenge in a match.
• Express Feeling: Talking about your felling is the healthy way to express them. For example, sharing your
excitement about doing well in your exams or sharing your feelings with your parents and friends.
Elements of Communication
Communication is a two-way exchange of information, i.e., giving and receiving. Speaking and writing to someone
are examples of giving information. Reading and listening to someone are examples of receiving information.
3. A Channel (or path) such
2. A Sender sends a Giving Information as Phone/ Face-to-Face
message (giving or (talk/writing) is used to
asking for Information). CHANNEL transfer the message.
RECEIVER
MESSAGE REPLY TO
1. The communication (ENCODING) SENDER
process starts with a (DECODING)
sender.
SENDER
CHANNEL
Receiving
Information 4. The message is received
5. The receiver replies by the receiver.
to the sender.
Elements of Communication
Communication Skills-I 13

