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UNIT-1




                                                           COMMUNICATION SKILLS-I













                 Communication is an age old method to convey any information effectively. In this unit, we will discuss different
                 ways of communication, which is very useful for a student to learn. If a person has good communication skills,
                 then, it becomes easy to convey a message in short and simple sentences. This develops confidence and helps a
                 person survive in the vast ocean of Information Technology (IT).

                         What is Communication?


                 The word 'communication' is derived from the Latin word communicare, meaning "to share". It is defined as a way
                 of conveying a meaningful message from one entity to another in the form of signs, symbols, behaviour, verbal,
                 and non-verbal skills. It is important that whatever we want to communicate is conveyed effectively.


                 Importance of Communication Skills
                 Communication is a two way process. It is an interchange of ideas or information from sender to receiver and vice
                 versa. Communication is important for many reasons mentioned below:
                    • Inform: Information is the most important reason for communication. Whenever there is a need to exchange
                   ideas or information in a group or an organisation, it can be done through words, signals, signs, gestures etc.
                   Information can also be gathered through personal interviews with prominent people. For example, a teacher
                   teaching in a class passes the information to the students in that class.
                    • Persuasion: It influences a person to perform a specific task. For example, a mother persuades her child to work
                   hard to score good grades in exams. A coach persuades his team to strongly face all the challenge in a match.
                    • Express Feeling: Talking about your  felling is the healthy  way  to express them. For example, sharing  your
                   excitement about doing well in your exams or sharing your feelings with your parents and friends.

                 Elements of Communication

                 Communication is a two-way exchange of information, i.e., giving and receiving. Speaking and writing to someone
                 are examples of giving information. Reading and listening to someone are examples of receiving information.

                                                                                      3. A Channel (or path) such
                                              2. A Sender sends a   Giving Information  as Phone/ Face-to-Face
                                               message (giving or                       (talk/writing) is used to
                                             asking for Information).  CHANNEL          transfer the message.
                                                                                            RECEIVER
                                                               MESSAGE       REPLY TO
                                  1. The communication        (ENCODING)     SENDER
                                   process starts with a                    (DECODING)
                                       sender.
                                                      SENDER
                                                                     CHANNEL
                                                            Receiving
                                                            Information               4. The message is received
                                                                     5. The receiver replies   by the receiver.
                                                                        to the sender.
                                                            Elements of Communication
                                                                                       Communication Skills-I   13
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