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UNIT-1





                                                               COMMUNICATION SKILLS-III














                               Learning Outcomes




                   •  Communication—An Introduction                        •  Perspectives in Communication
                   •  7Cs of Communication                                 •  Factors Affecting Communication
                   •  Methods of Communication                             •  Public Speaking
                   •  Saying No-Refusal Skills                             •  Basics of Pronunciation
                   •  Communication Styles                                 •  Parts of Speech
                   •  Writing Skills—Sentences                             •  Greetings
                   •  Introducing Yourself—Talking about ‘Self’            •  Asking Questions
                   •  Discussing Family                                    •  Habits and Routines
                   •  Asking for Directions




                 You probably hear people talking about communication all the time. Everyone needs it and wants it, but what exactly is
                 communication?

                 In this unit, we will learn about communication, methods of communication and different types of communication styles.
                 Next, you will learn about basics of writing styles.

                        Communication—An Introduction


                 Communication is the ‘sharing’ of information between two or more people or within a group to achieve a common
                 understanding. The word ‘communication’ comes from the Latin word ‘communicare’, which means to share. The ability to
                 clearly communicate and share thoughts, feelings and ideas will help you in all your dealings with others. Speaking more
                 than one language can help you communicate well with people around the world. Communication skills are required to:
                 •  Inform: For example, announcing the latest assessment guidelines given by CBSE.

                 •  Influence: For example, negotiating with a shopkeeper for a discount.
                 •  Express feelings: For example, say that you are enthusiastic about your success or an assigned task.

                 The Communication Process
                 Communication is the process of transmitting an appropriate message from a sender to a receiver through a transmission
                 channel in a proper format. The communication process helps in sharing of a common meaning between the sender and
                 the receiver. Let us study all these elements in detail.
                 •  Sender: Can be any person, group or organisation that initiates the process of communication. The sender’s knowledge,
                   experiences and skills influence the quality of the message.

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