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Brainy Fact
According to Dashbot.io, a bot analytics service, the two most popular words to start a discussion
with a chatbot are "hi" and "hello." A question mark(?), “hey,” “help,” “yes,” and a thumbs up icon were
among the most common messages. By the year 2029, it is expected that chatbots would acquire
human-level language abilities.
Reboot
1. Fill in the blanks:
a. AI that can be taught to identify emotions is called .
b. The AI system learns and links between words, sentences, and their meanings
through a massive dataset of language usage and classification.
c. are software applications or computer programs that simulate conversation with
human user, usually via text or voice interactions.
d. A chatbot struggles with understanding complex language.
e. An intent is a that explains why a user is contacting the chatbot.
f. A dialog is like a flowchart – an IF/THEN structure that shows how a computer will
react to user intents.
2. Write two possible queries that you will input in a chatbot when you want to inquire about booking
tickets to a movie.
Phases of NLP—Converting Speech to Text & Analysing its Intent
Lexical Syntactic Semantic Discourse Pragmatic
Analysis Analysis Analysis Integration Analysis
Natural Language Processing (NLP) involves a series of five phases that enable machines to analyse, categorise, and
understand both spoken and written language. Companies use tools and algorithms that are in line with these NLP
stages to derive insights from huge volumes of data and support well-informed decision-making. For NLP to be used
effectively in text and voice applications, it is essential that these levels of NLP be understood. Let's explore each stage
in greater detail.
Leveraging Linguistics and Computer Science 379

