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2.   The Does quadrant in an Empathy Map depicts the           of the persona.
                          a.  Statements                                 b.  Thoughts
                          c.  Feelings                                   d.  Actions
                     3.   Which of the following is NOT a design thinking stage?

                          a.  Ideate                                     b.  Test
                          c.  Data Scoping                               d.  Define
                     4.   Which of the following helps to collect detailed facts about problems and user expectations by asking the right
                          questions?
                          a.  5W1H                                       b.  5W2H
                          c.  5H1W                                       d.  Either b or c

                     5.   Which of the following is the stage in the DT process where an idea becomes a real solution?
                          a.  Ideate                                     b.  Prototype
                          c.  Test                                       d.  Define
                     6.   Identifying the            ensures that you fully understand the goals of the design project.
                          a.  Solution                                   b.  Test
                          c.  Problem                                    d.  Empathy Map

                     7.   Design thinking is            which means that it uses evidence of how consumers interact with a product or
                          service, rather than how organizations think they will handle it.
                          a.  Product-oriented                           b. People-oriented
                          c.  Process-oriented                           d. Both a and b
                     8.   Through              , we can put ourselves in consideration for others and understand how they feel about
                          their problems, situations, or situations.
                          a.  Design thinking                            b.  Testing
                          c.  Empathy                                    d.  Prototype building

                     9.   Which of the following is the stage in the DT process, where the designers observe consumers to gain a deeper
                          understanding of how they interact with or are affected by the product or problem?
                          a.  Ideate                                     b.  Prototype
                          c.  Test                                       d.  Empathize
                     10.  The               quadrant denotes the user’s emotional state in an Empathy Map.
                          a.  Feels                                      b.  Says
                          c.  Thinks                                     d.  Does

                 B.   Fill in the blanks.
                     1.   The               process can bring innovation, and innovation can bring diversity and competitive advantage.

                     2.   The focus of the             is to quickly come up with a concrete version of the idea and see how it will be
                          accepted by consumers.
                     3.                  is brainstorming, done individually.
                     4.   Feedback collection is done in the          phase of the DT process.

                     5.   An               is a collaborative visualization used to clarify our understanding of a specific type of user.

                 C.   State whether the following statement is True or False.
                     1.   Empathy Maps are sequential.

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