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Reboot
1. Brainstorming is involved in which step of the DT process?
2. What is a prototype?
3. Design Thinking is an process. (Fill in the Blank)
4. The DT process can bring about innovation, diversity, and competitive advantage.
(State True or False)
5. Using Design Thinking, give a solution to the problem “Creating a Better Toothbrush”
Right Questioning
When developing solutions using the design thinking framework, Where? When?
designers need to interact with customers frequently to collect detailed
facts about problems and user expectations. This requires asking
various questions. Great questions often lead to a better understanding Who? why?
of the problem, so that a good solution can be found.
To gather relevant facts and information from customers, a simple and
efficient method of questioning, called the 5W and 1H method, may What? How?
be used.
WHO
• Who are the users?
• What are their features/qualities?
• If the users belong to different groups, which user group is more important?
WHAT
• What do the users do?
• What are the tasks they can accomplish?
• What extra can the users do?
WHERE
• Where to perform the task?
• Where can the task be performed better (location change)
• Lighting conditions, temperature, noise, physical movement, and other conditions of the location can impact
how to perform tasks.
232 Touchpad Artificial Intelligence (Ver. 2.0)-XI

