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Automatic Speech Natural Language Text to
Recognition Processing Speech
Sentiment Analysis
Positive and negative reviews are powerful because they can build or ruin a brand's reputation. Did you know that 40%
of shoppers form an opinion about a business after reading the online reviews? This gives you an idea of the importance
of tracking the sentiment of conversations around your brand, whether it's in reviews, surveys, social media, emails, and
more.
Sentiment analysis, also called Opinion Mining or Emotion AI, uses NLP to determine whether data is positive, negative, or
neutral. Sentiment analysis is often performed on textual data to help companies monitor brand and product sentiment
in customer feedback and understand their needs.
Try out: https://demo.allennlp.org/sentiment-analysis/glove-sentiment-analysis.
SENTIMENT ANALYSIS
NEGATIVE NEUTRAL POSITIVE
Totally dissatisfied Good Job but expect Brilliant efforts by your
with the service. Worst better service in future team!
customer care ever.
Reboot
1. is a technique for shortening long passages of text into smaller logical pieces of information.
(Fill in the blank)
2. A is an AI application that can mimic a real conversation with a user (Fill in the blank).
3. Name a speech processing tool other than Siri.
4. Which chatbot is easy to train?
5. Name a popular text recognition technique.
138 Touchpad Artificial Intelligence (Ver. 2.0)-XI

