Page 235 - Artificial Intellegence_v2.0_Class_11
P. 235
WHEN
• When do the users perform these tasks?
• Everyday, sometimes, what is the frequency?
• Can time change bring about a positive effect?
WHY
• Why do the users need to perform these tasks?
• Why can’t they change the way they perform the task?
• What are they really trying to accomplish?
HOW
• How to perform the task? (This involves the steps to perform the task)
• Can this method be used in other areas?
Example of 5W and 1H Problem Canvas
Goal: To explain the impact of climate change due to the increase in Carbon Dioxide gas.
WHO (Stakeholders) Concerns everyone—People, animals
WHAT (issue, problem, need) Extreme weather conditions, Health issues, major shifts in climate
WHEN (time) all through the year, more in winters
Everywhere—Carbon dioxide emissions from burning, pollution due
WHERE (location/situation) to increasing vehicles on the road, gases emissions from factories,
deforestation, Landfill
People facing health issues, respiratory diseases, life span has gone down,
WHY (reason)
floods, droughts
Health is a major concern. If this problem is addressed properly then so
HOW (Solution will solve/
improve problem) many problems which are dependent on this will also improve. Clean air will
improve the quality and span of life.
Identifying the Problem to Solve
Problem-solving is the process of defining the problem; determining the cause of the problem; brainstorming to generate
possible solutions and selecting alternatives for the most suitable solution. Problem-solving is at the core of any person’s
daily work. Whether you are solving problems for customers (internal or external) or discovering new solutions to the
problems you are facing, it can be large or small, simple or complex.
Identifying a problem is more important than finding a solution to a problem. The Swacch Bharat Abhiyan kickstarted
because the problem of people defecating openly was identified as the root cause of many other problems.
The ‘Define’ phase of design thinking (identifying the problem) ensures that you fully understand the goals of the design
project. It can help you clarify your design issues and provide a clear work goal. Without a clear problem statement, it is
difficult to know what your goals are. Let’s see few other examples:
Critical & Creative Thinking 233

