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•  Makes you and others feel optimistic,
              •  Makes it easy for you to help everyone express their thoughts,

              •  Enhances confidence and makes you a better communicator.

              Practicing Assertive Communication
              Assertiveness  means  effective  communication.  It's  not  just  about  using  the  right  words;  it's  about  making
              sure your body language conveys the right message. The central part of assertiveness is positive thinking.
              A self-confident person who believes in himself uses positive language, seeks positive results and respects the opinions
              of others. The following are tips you can use to increase your self-esteem and improve the image you are portraying
              and the language you use.



                                                          Ways to be Assertive





                         Take responsibility       Be an attentive         Don't be afraid       Unknown needs
                          for your actions             listener           to take a chance



                                                    Ask for what           Listen to your          Stand up for
                         Learn to say 'NO
                                                      you want               intuition               yourself



              Learning to say ‘NO’
              One of the most important ways of being assertive is to learn to say ‘NO’ without offending the other person. Have you ever
              encountered a situation where you wanted to say ‘No’ but didn't do so, as you didn’t want to sound rude or upset the other
              person? It is often difficult to say no to family, friends, colleagues, and bosses. This may be because of a variety of reasons:
              •  You may not want to annoy or offend the other person.

              •  You may not want to enter into an argument.
              •  You may fear being excluded from the group or team.
              However, in many cases, it is important to learn to say ‘NO’. Let us learn the steps of saying NO by using the ‘AEIOU’ Model.



                 A-Ask questions about the importance of the task



                 E-Express your feelings. Be polite



                 I-Inform the other person your reasons for saying 'NO'



                 O-Offer other options



                 U-Reach a mutual understanding



                    26      Touchpad Artificial Intelligence (Ver. 2.0)-XI
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