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2.   The Does quadrant is often represented as an adjective along with a short sentence for context.
                   3.   In the second stage of the DT process, the problem to be solved is defined.

                   4.   Brainstorming is also called “Individual Brain dumping”.
                   5.   The 5W1H method is a simple and efficient method of questioning.

              D.   Match the following.
                   1.   Design Thinking                   a.   describing the problem
                   2.   Innovation                        b.   individual brainstorming

                   3.   Brain dump                        c.   user’s thoughts
                   4.   Define phase                      d.   creative process

                   5.   Thinks Quadrant                   e.   through practical, user-centric problem-solving methods


                                                SECTION B (Subjective Type Questions)
              A.   Short answer type questions.
                     1.  What do you understand by the term ‘Design Thinking’?
                   Ans.  Design thinking is a process to solve problems creatively. The design thinking process solves problems by putting
                        consumers' needs first. So, Design thinking is "people-oriented",  which  means that  it uses evidence  of how
                        consumers (people) interact with a product or service, rather than how organizations think they will handle it.
                     2.  Why is Design Thinking an iterative process?
                   Ans.  Designers observe how people use products or services, and further refine products or services to improve the
                        customer experience. The process of refinement is repeated till the customer gains satisfaction. So, design thinking
                        is called an iterative process.

                     3.  Name the various stages of Design Thinking.
                   Ans.  Empathize, Define, Ideate, Prototype, Test are the five stages of Design Thinking.
                     4.  What do you understand by the term prototype? Which stage of Design Thinking does ‘prototype’ belong to?

                   Ans.  A prototype is a simple experimental model for a proposed solution. This is the fourth stage of the DT process.
                     5.  What do W and H represent in 5W1H?
                   Ans.  •   WHO (Stakeholders)
                        •   WHAT (issue, problem, need)
                        •   WHEN (time)
                        •   WHERE (location/situation)
                        •   WHY (reason)
                        •   HOW (Solution will solve/improve problem)

              B.   Long answer type questions.

                     1.  What all is involved in the Empathize stage?
                   Ans.  In the first stage, designers observe consumers to gain a deeper understanding of how they interact with or are
                        affected by the product or problem. Observations must be made with empathy, that is, not making any judgments
                        or conveying any preconceived notions about consumer needs. Empathy observation is powerful because it can
                        uncover issues the consumers didn’t even know they had or that they could not verbalize. From this point on, it is
                        easier to understand human needs.




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