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4.   Participants write down their thoughts on paper or post-it notes and then share their thoughts with the larger
                       group at a later stage. Name this process.
                        a.  Brainstorm                                 b.  Brain writing
                        c.  Empathize                                  d.  Brain dump
                   5.   In an empathy map, the             quadrant denotes the user’s emotional state.
                        a.  Says                                       b.  Thinks
                        c.  Does                                       d.  Feels

              B.  Fill in the blanks.
                   1.                 is a process to solve problems creatively.

                   2.                 is a popular technique for generating ideas and sharing knowledge among team members.
                   3.                 is a collaborative visualization used to deepen understanding and gain insight into user behaviour.
                   4.                 will help you get rid of the obvious solutions in your mind and let your team surpass them.
                   5.                 gives introverts time to write down instead of sharing their thoughts aloud with the team.


                                                SECTION B (Subjective Type Questions)
              A.   Short answer type questions.
                   1.   Write a short note on problem-solving.

                   2.   Define empathy map. What are its advantages?
                   3.   What is Idea generation?

                   4.   Differentiate between creative thinking and critical thinking.
              B.   Long answer type questions.
                   1.   Explain in brief the five stages of the design thinking process.

                   2.   "Identifying a problem is more important than finding a solution to a problem." Support this statement by giving
                       suitable examples.
                   3.   Explain in detail the 5W1H method, a simple and efficient method of questioning from customers.

                   4.   Why is brainstorming very popular with design teams?
              C.   Competency-based/Application-based questions:
                   Kierra works at a flower shop where she provides flowers for marriages, parties and other events. A customer visits
                   the shop to buy flowers but is undecided about which flowers to buy. What questions should Kierra include in the DT
                   Empathize stage to understand her customer needs? List 3-4 such questions.



                                 In Life                                                               Life Skills & Values



                   Consider yourself to a part of the ruling party. You promised to improve the economy of your country. In such
                   a scenario, you are bound to take some good as well as some harsh decisions. How will you empathise with the
                   people? State your thoughts.









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