Page 233 - Artificial Intellegence_v2.0_Class_12
P. 233
4 .4 Empathy Map
Map what the users say, think, do and feel about the problem in this table:
What our users are saying? What our users are thinking?
I WANT TO KNOW ABOUT MY CAREER CHOICES I AM CONFUSED
Is the counsellor uali ed enough to ans er my
WILL MY SUBJECTS BE IMPORTANT AFTER 10 queries?
YEARS?
What if this leads to some future problems regarding
my career?
WILL I GET A GOOD JOB/SALARY WITH THESE
SUBJECTS?
What our users are doing? How our users feel?
GOING TO THE COUNSELLOR TO DISCUSS STRESSED
CHECKING WEBSITES ON THE INTERNET FOR DOUBTFUL
CAREER OPTIONS NERVOUS
CHECKING OUT COLLEGES ANXIOUS
OVERWHELMED
CONFUSED
RELUCTANT
PENSIVE
TROUBLED
DELIRIOUS
4 .5 W hat ar e the usual steps that user s cur r ently tak e r elated to the pr ob lem and w her e ar e
the difficulties
1. Students physically queue outside the counsellor’s room.
2. Counsellor has to take each student’s queries.
3. This process is time-consuming as the Counsellor takes time to answer individual queries.
4. Parents have a lot of expectations nowadays; so, students like to be updated about their career choices. Most
of the questions by students are common; so, the counsellor ends up repeating the same facts.
4 .6 W r ite your team’ s pr ob lem statement in the f or mat b elow .
Students and Counsellor a specific user or group of users
are experiencing issues with career counselling queries problem today
because of sheer volume of queries cause
Rate yourself
3
Problem De nition
1 point – The user group is described but it is unclear how they are affected by the problem.
2 points – Understanding the user group is evidenced by completion of most of the steps in this section.
3 points – Understanding the user group is evidenced by completion of most of the steps in this section and
thorough investigation.
S am pl e AI P roj e ct L og b ook 231

