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9.   Which among the following involves listening, speaking, writing, or transferring information in any
                other form to understand others?
                a.  Communication                                b.  Concentration
                c.  Talking                                      d.  Emailing
            10.  Communication requires a            who encodes and transmits a message across a channel,
                and a receiver who decodes the message and provides          .
                a.  sender, information                          b.  sender, feedback
                c.  feedback, sender                             d.  source, feedback

              .   ou  ork at the front desk of a telecom company. A customer approaches you  hile you are
                working. The customer has a query regarding a bill. What would you do?                    [NCERT]
                a.  Not pay attention to the customer
                b.   eep the  ork aside and help the customer
                c.  Continue doing your work while talking inattentively to the customer
                d.  Ask the customer to talk to someone else

            12.  Which of the following can be a barrier to active listening?                             [NCERT]
                a.  Noisy environment
                b.  Not maintaining an eye contact with the speaker
                c.  Not being attentive
                d.  All of the above

        B    ill in the blanks

            1.                is important in communication as it helps to understand whether the receiver has understood the
                message or not.

            2   In English, there are          primary punctuation symbols or signs.
            3.                are the classifications of words in any language that are based on their function inside a sentence.

            4.   The              stage of active listening refers to the retrieval or recollection of past information.
            5.   ‘R’ in RESPECT stands for          .

        C   State  hether the  ollo ing statements are true or  alse
            1.   Complex sentences are easy to identify because they frequently use independent conjunctions.

            2.   A sentence usually consists of a subject and an object.
            3.   While practicing active listening, we should not ask questions to clear doubts as it disturbs the speaker.

            4.   Feedback must always be negative.
            5.   Phones and digital devices should be kept at a distance while practicing active listening.


                                          SECTION B (Subjective Type Questions)
        A   Short ans er type  uestions
            1.   Define simple and complex sentences. Also, give examples.

         Ans.  A simple sentence is one with only one subject and one predicate or one with only one finite verb. Example: She loves
               dancing.
               A complex sentence contains at least one independent clause and one dependent clause. Example: Most students had



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