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read the book; however, Aditi had not.
2. What are the non-verbal cues of active listening?
Ans. i. eep eyes on the speaker
ii. it still and do not interrupt
iii. aise your hand to ask any question clarify doubts
3. Differentiate between hearing and listening.
Ans. Hearing is merely the act of perceiving sound with the ear. Listening, on the other hand, is something you intentionally
choose to do. Listening necessitates concentration of your brain to process meaning from words and sentences.
4. Why is active listening crucial in the workplace?
Ans. Active listening allows others to feel more at ease while sharing information with us. People will be more interested in
interacting with us frequently if we display our capacity to honestly listen to what others have to say. This can help to
create new opportunities.
5. Identify the following as simple, compound and complex sentences:
i. Alisha and assi ent to the park in the evening.
ii. ubhi ent to the garden and plucked some flo ers.
iii. he house as so beautiful that Dad decided to buy it.
iv. An ali can stay or leave.
v. Although it as a sunny day, e did not go for a picnic.
Ans. i. Alisha and assi ent to the park in the evening. imple)
ii. ubhi ent to the garden and plucked some flo ers. ompound)
iii. he house as so beautiful that Dad decided to buy it. omple )
iv. An ali can stay or leave. ompound)
v. Although it as a sunny day, e did not go for a picnic. omple )
B Long ans er type uestions
1. What are the five phases of active listening?
Ans. The following are the five phases of active listening.
a. Receiving: It includes paying close attention.
b. Recognition: It is an informed agreement regarding something or someone.
c. Remembering: It refers to the retrieval or recollection of past information.
d. valuating: It is the process of determining the worth, quantity or quality, significance of something or someone.
e. Responding: It is the act of saying or doing anything in response to something spoken or done.
2. What do you understand by Feedback? Why is it necessary in communication?
Ans. Feedback is vital in communication since it allows the sender to determine whether or not the receiver understood
the message. Feedback can be either positive or negative. However, in both circumstances, one must be respectful so
that the person receiving the input doesn’t get hurt or insulted.
3. What is communication? Explain the purpose of sender and receiver in communication.
Ans. Communication is a two-way process in which information or messages are communicated between individuals
through the use of words, symbols, signs, or behaviour. The components of communication that help us comprehend
others are speaking, listening, reading, and writing. To learn a language, four fundamental skills must be developed:
listening, speaking, reading, and writing.
Communication requires a sender who encodes and transmits a message across a channel, and a receiver who decodes
the message and provides feedback.
C om m uni cati on S ki l l s- IV 29

