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Message                              Message

                    Sender           Encoding           Channel           Encoding            Receiver

                      Message                              Message                        Message


                                                          Feedback

                Effective Communication


        Effective communication necessitates the ability to communicate messages  that  are clear, concise and accurate. A
        straightforward statement provides the exact idea that you want to send to the other person. We have two sentences
        here. Which of the following do you believe is a clear statement?
                                                                       th
        Statement 1: A student tells his teacher, “I have a football match on 30  November at 10 am. Kindly allow me to write
        the exam the next day.”

        Statement 2: A student tells his teacher, “I have a football match. Kindly allow me to write the exam the next day.”
        Now, let’s consider the replies in each situation.
        Statement 1: The teacher replied, “Ok. You may write the exam the next day.”

        Statement 2: The teacher replied, “You have already missed many days. If you cannot balance sports and studies, it will
        be difficult for you to get good grades.”
        As you can observe in the second statement, there is no need for the teacher to talk about the student’s grades in the
        current scenario. This could have been shared separately or in a different forum like a PTM.
        An accurate statement is factual, in the sense that its correctness can be proved. Let us see more examples:
             he metro  ill arrive late at the  a iv  ho k station by   minutes.

             he metro  ill arrive late at the  a iv  ho k station.
             our application for ne   ob is incomplete  contact number and address is missing.
             our application for ne   ob is incomplete.

        As  you  can  see,  quantitative  information  is  mentioned  in  the  first  line,  that  makes  the  sentence  accurate.  Our
        communication must be clear, brief and accurate. Effective communication abilities enable us to convey the message
        accurately and completely. Confusion, frustration,  lost  effort, and missed  opportunities  can all  arise from  a lack of
        communication skills.

                Listening Skills


         very effective communication begins  ith active listening. One of the most fundamental communication abilities is the
        ability to listen. It is critical to learn to pay whole attention to the person with whom you are conversing. Some of the
        reasons why listening attentively is crucial are listed below:
             e listen to gather information.
             e listen to comprehend.
             e listen to have fun, learn, develop and sustain relationships.
             e listen to resolve issues.

        Messages can be readily misconstrued if the ability to listen attentively is not present. As a result, communication breaks
        down and the sender of the message may become angry or irritated.

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