Page 23 - Artificial Intellegence_v2.0_Class_12
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Factor How does a factor become a barrier? How can one overcome the barrier?
Being preoccupied When you are preoccupied, you Don't let your emotions take over your
may not pay close attention to what thoughts.
someone is saying. Phones and digital devices should be kept
at a distance.
Audio and visual In a noisy location, you might not be To avoid misinterpretations and
distractions able to hear the other person clearly. distractions, create a suitable setting.
Previous experiences Based on previous experiences and Avoid establishing biases and maintain
or mindset encounters, you may have established objectivity when communicating with
biases or preconceptions. people.
Personal Personal feelings, such as preconceived Allo the other person to finish their
considerations notions about the other person may sentence before responding.
in uence your listening.
Task
Ta Inter-Disciplinary
can the code or visit the follo ing link to atch the video I A to I O our
O I A IO I
https .youtube.com atch v l h
After watching the video, answer the following question:
Write any two ways to improve communication skills.
Reboot
1. State True or False:
a. An accurate message should be wordy. __________________
b. ‘Active listening’ is the best type of listening. __________________
c. A lack of effective communication skills can lead to frustration. __________________
d. Communication requires a receiver who encodes and transmits a message
across a channel. __________________
e. Based on previous experiences and encounters, you may have established
biases or preconceptions. __________________
2. Fill in the blanks:
a. In the __________________ phase of active listening, e determine the orth and significance of the
speaker.
b. Eye Contact is one of the most important parts of __________________.
c. Feedback can be either __________________ or __________________.
d. To listen properly, you must physically remove all __________________.
e. __________________ combines a desire to understand with the ability to support and empathise with
the speaker.
C om m uni cati on S ki l l s- IV 21

