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Avoiding distractions: ou must first identify the sources of your diversions. o listen properly, you must physically
remove all distractions. Reduce the ringtone on your mobile or turn it off while attending a meeting or listening
to someone to avoid distraction. Another example is that you should avoid regularly checking your Instagram/
Whatsapp messages.
Providing feedback: Feedback can be either positive or negative. However, in both circumstances, one must be
respectful so that the person receiving the input doesn’t get hurt or insulted.
Phases of A ctive L istening
‘Active listening’ is the best type of listening. It occurs when you hear, comprehend, respond to, and recall what is being
spoken. he follo ing are the five phases or stages of active listening.
1. Receiving: It includes paying close attention.
2. Recognition: It is an informed agreement regarding something or someone.
3. Remembering: It refers to the retrieval or recollection of past information.
4. Evaluating: It is the process of determining the orth, quantity or quality, significance of something or someone.
5. Responding: It is the act of saying or doing anything in response to something spoken or done.
H ow can active listening be ensured?
To ensure active listening, use the acronym ‘RESPECT:’
R – Remove (distractions)
E – Eye contact with the speaker
S – Show that you are paying close attention to the speaker through gestures
P – Pay attention and concentrate on what the speaker is saying
E – Empathise with the speaker’s feelings. Empathy is the ability to share another person’s feelings or experiences by
thinking about what it would be like to be in that person’s shoes.
C – Clear up any doubts, ask questions.
T – Tune in to the speaker's timing, i.e., wait for the speaker to complete before responding.
B arriers to Active L istening
ou must have no understood the phases of active listening and various factors affecting active listening. et us no
attempt to comprehend how to overcome barriers to active listening.
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