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A ctive L istening
Active listening is an art that combines the desire to understand with the ability to support and empathise with the
speaker. It can have an impact on your job effectiveness, quality of your relationship with others and, as a result, your
general well-being. Active listening enables you to comprehend the issues and contribute to developing solutions.
he follo ing are some of the factors that in uence active listening
Eye Contact: Eye contact is a must while communicating. It is one of the most important parts of communication.
aintaining eye contact ith the person you're speaking to communicates to the speaker, es, I'm talking to you or
listening to you." Avoiding eye contact could indicate that you do not want to hear what the person speaking to you
is saying. Avoiding eye contact may also depict lack of confidence.
Gestures: These show the speaker whether you are listening or not. While speaking to someone, keep your hands
and feet still.
C om m uni cati on S ki l l s- IV 19

