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4.   Explain any two factors that influence active listening?
         Ans.   Following are the factors that influence active listening:
                 Eye Contact
                   Eye  contact  is a  must while  communicating.  It  is one  of  the  most important  parts of  communication.
                   aintaining eye contact  ith the person you're speaking to communicates to the speaker,   es, I'm talking to you
                  or listening to you." Avoiding eye contact could indicate that you do not want to hear what the person speaking to
                  you is saying. Avoiding eye contact may also depict lack of confidence.
                  Avoiding distractions
                    ou  must  first  identify  the  sources  of  your  diversions.   o  listen  properly,  you  must  physically  remove  all
                  distractions. Reduce the ringtone on your mobile or turn it off while attending a meeting or listening to someone
                  to avoid distraction. Another example is that you should avoid regularly checking your Instagram/Whatsapp
                  messages.
            5.   What do you understand by object in a sentence? Differentiate between direct and indirect object using suitable
                examples.
         Ans.   Ob ect is the receiver of the action performed by the sub ect in a sentence.
               The object in a sentence can be either direct or indirect. Let us understand both.

                Direct object    •   a noun or pronoun receiving the action
                                 •   generally preceded by the verb
                                 •   does not depend on the indirect object
                Indirect Object  •   a noun/pronoun that receives the direct object.
                                 •   generally preceded by prepositions
                                 •   depends on the direct object

                              Sentence                 Direct Object   Indirect Object

                He gave his son a present.            present         son
                The little boy drew his teacher a picture.  picture   teacher
                My sister bought me some chocolates.  chocolates      me


        C    Competency based Application based  uestions:
           Compet
                         ased Application b
                   ency b
                                           ased  uestions:
            Misha is working as an assistant to a fashion designer. Her duty is to provide dress materials that her boss requests. Misha
            puts her heart and soul into her work seeing to it that her boss gets all quality materials on time. However, her boss does
            not give her any feedback and criticizes Misha all the time. As a result, now Misha has become demotivated. What advice
            will you give to Misha’s boss.
        Ans. Misha’s boss should do the following things:
            •  ive timely feedback to  isha
            •  uild rapport  ith  isha
            •  ive specific instructions in case  isha has not understood her request.
            •  aintain eye contact  hile talking to  isha














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