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3.  Sometimes ………………………. communication is difficult to understand.
                  a.  Non-Verbal                                   b.  Verbal
                  c.  Visual                                       d.  None of these

               4.  What is the process called when a receiver communicates his/her response back to the sender?
                  a.  Encoding                                     b.  Decoding
                  c.  Feedback                                     d.  Communication Channel

               5.  Which of the following is used for effective non-verbal communication?
                  a.  Avoid pointing at people with your finger      b.  Shake hands confidently.
                  c.  Maintain a proper distance.                  d.  All of these


            B.  Fill in the blanks.
               1.  ………………………. is an age old method to convey any information effectively.
               2.  ………………………. energises a person towards the attainment of the desired goal.
               3.  ………………………. influences a person to perform a specific task.

               4.  ………………………. is a preconceived idea which can be favourable or unfavourable towards a person or a thing.

            C.  Fill in the blanks with an appropriate article— A, An or The.
               1.  Donate ………………………. organ, save life.

               2.  ………………………. human body produces a natural frequency.
               3.  Get me ………………………. pair of trousers.
               4.  It's ………………………. honour to be part of ………………………. guest speaker program.

               5.  ………………………. Earth is round.
               6.  Can I have ………………………. glass of water?

            D.  State whether these statements are true or false.
               1.  Communication is a two way process.                                                 ……………………….

               2.  Language is a very important factor that affects communication.                     ……………………….
               3.  Decoding is the process in which the receiver and the sender are ensuring that they
                  understood each other correctly.                                                     ……………………….
               4.   If a sender is feeling low, then, the person will not be able to deliver the message
                  appropriately.                                                                       ……………………….
               5.  The content should not be clear in words with the direct focus on the message.      ……………………….

            E.   Write an appropriate kind of sentences for the following (Assertive, Imperative, Interrogation, Exclamatory):
               1.  How’s the weather today?

               2.  It’s a bright and sunny day.
               3.  Have you packed my lunch?
               4.  My favourite dessert is chocolate ice cream.
               5.  My hobby is baking.
               6.  Wow! This cake looks amazing.
               7.  Watch your steps in the staircase.



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