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16.  What  is e-Governance?  Write  the  names of  any  two  services that  can  be  provided  using e-Governance.
                                                                                                          [CBSE, 2023]
                                                                  OR
                     What is Internet? How can we retrieve information from the Internet?
                 17.  Consider the following URLs:                                                        [CBSE, 2023]
                     https://www.practicepayment.com ........................... URL1

                     http://www.practicepayment.com ........................... URL2
                     i.   What is the difference between URL1 and URL2?
                     ii.   Which of the two URLs will you prefer to use and why?
                     iii.  Expand www.
                 18.  Write the full form of the following protocols:                                     [CBSE, 2023]
                     i.   HTTPS                    ii.   TCP                 iii.  SSH
                 19.  Differentiate between the terms Web Site and Web Page.                              [CBSE, 2022]

                                                                  OR
                     What is a Web Browser? Write the names  of any two commonly used Web Browsers.
                 20.  Expand the following in the context of Internet Protocols:                          [CBSE, 2022]
                     i.   SMTP                                               ii.  POP3
                     Write the difference between SMTP and POP3.
                 21.  What is e-Governance? Explain any two merits of e-Governance?                       [CBSE, 2022]

                 22.   Differentiate between a Web Address and an Email Address. Write an example of each to illustrate the difference.
                                                                                                          [CBSE, 2022]

                                                                  OR
                       Expand the term SMS and MMS in the context of Mobile Technologies. Differentiate between SWS and MMS in
                     the context of Mobile Technologies.
                 23.   Read the case study given below and attempt any 4 sub-questions  (out of 5). Each sub-question carries
                     1 mark.                                                                              [CBSE, 2022]

                       Bidya is a nurse in XYZ hospital. Owing to the emergency situation due to COVID-19, she needs to communicate
                     in almost real-time with the Medical Superintendent about the status of the patients. The hospital has provided
                     her a laptop, web camera and other accessories for communication purposes.
                     i.     As instructed by the Medical Superintendent, Bidya has to send the RT-PCR reports of some patients who
                         have tested negative to their respective family members using  her laptop. Which web service should she
                         avail?
                     ii.     Bidya ‘Wants to establish a connection with the remote computer of pathology lab in the city, so that she
                         can see the RT-PCR reports of her patients. Which protocol will be used for the same?
                     iii.   Bidya has also been  instructed  by the  Medical Superintendent  to upload  the  RT-PCR reports in the
                         Hospital’s Data Server. Which Internet protocol shall be used during this process of uploading the reports
                         into the Hospital’s Server?
                     iv.     The Medical  Superintendent has asked Bidya to inform about the billing and payment details of the
                         admitted patients. Bidya needs to securely access the details from the Hospital’s server using her Admin
                         Login Credentials. Which secured network protocol is she using to access the account details for the
                         patients?
                     v.     Bidya, during her free time, likes to browse the Internet for products available for Online Shopping. Which
                         Internet protocol does Bidya use while browsing for such products?


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