Page 18 - Design Thinking C11

21 st #Communication
Century
Scan the QR code or visit the following link to watch the video: Skills #Collaboration
Communication—Basics and Importance
https://www.youtube.com/watch?v=2Lkb7OSRdGE
After watching the video, answer the following question:
Why is communication important?

F actors Affecting Communication

There are several factors that affect communication too. Let’s have a look at these.

Functional
Relations

Positional Experience
Relations

Group Misunderstanding
Relations
Factors
that Influence
Communication
Educational Hereditary
Qualification Difference

Emotion Geographical
& Feeling Difference

Working
Environment

M ethods of Communication

There are different methods of communication—Verbal, Non-verbal and Visual communication. Let us
understand each one.

Verbal Communication
Verbal communication is the exchange of information using
words. This is what most people use as a communication
method. Verbal communication is important. If you don't use
the right words, you'll be confused and you won't be able to
convey your message. The types of verbal communication are:

Oral or Spoken Communication: This type of communication
takes place during face-to-face conversations, group
discussions, telephone calls, and any other circumstances
where spoken words are used to communicate your
thoughts, present ideas and share information.
Written Communication: It refers to the process of conveying your message through written language.

Design Thinking and Innovation XI
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