Page 23 - Design Thinking C11

This may be because of a variety of reasons:
• You may not want to annoy or offend the other person.
• You may not want to enter into an argument.
• You may fear being excluded from the group or team.

However, in many cases, it is important to learn to say ‘NO’. Let us learn the steps of saying NO by using the ‘AEIOU’
model.

A-Ask questions about the importance of the task

E-Express your feelings. Be polite

I-Inform the other person your reasons for saying 'NO'

O-Offer other options

U-Reach a mutual understanding

B asics of Pronunciation

Pronunciation is how you say a word in a language. If we do not say (or pronounce) words correctly, others
may not understand what we are saying. To communicate well when you speak, you must know how to
pronounce words correctly. Using correct pronunciation of words will help you express yourself clearly and
confidently. It will also help others to understand your words easily.

Read out
loud

Ways to Sing along
Listen to Improve your
Podcasts Pronunciation favourite
songs

Practice
regularly

Phonetics
Phonetics is the study of human sounds and phonology is the systematic classification of sounds in one or
more specific languages. Sounds can be divided into consonants and vowels. The first can be characterised
by 1) place, 2) mode of pronunciation and 3) voice. The English alphabet has 26 letters from A to Z.

Communication Skills-III
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