Page 25 - Design Thinking C11

• Uncomfortable body language introverted of confidence.
There are various disadvantages of being passive:
• Projects lack of confidence and self-esteem.

• Causes frustration and anxiety in the long run.
• Fail to express their feelings.

• Exhibits poor body language and no eye contact.
Aggressive Communication
This communication style involves:

• Using strong language and being hurtful to others.
• Blaming and not accepting your faults.
• Controlling and dominating others.

• Not caring for other’s views and being disrespectful.
There are various disadvantages of being aggressive:
• Makes you verbally or physically abusive.
• Makes you intimidating and rude person.

• Prevents you from becoming mature, understanding and amiable person.
• You fail to listen to others, this breaks communication.

Passive Aggressive Communication
This communication style involves acting passive on the surface while showing aggression in a subtle way.
Characteristics of such a communication style are:
• Muttering to oneself rather than telling or sharing the issue.
• Appearing sweet on the outside whereas in reality being resentful.
• Trying to get your own way without taking responsibility.

• Being sarcastic and untruthful.
• Your body language and facial expressions don’t match with what you want to portray. Example, smiling
despite being angry.
There are various disadvantages of being passively aggressive:
• Eventually not getting the desired results from your communication since real issues are never addressed.

• Struggle to voice your opinions despite being aware of them.
• Constant suppression of true emotions, thus feeling persistent unhappiness.

Assertive Communication
As you can see from the above figure, being assertive is the most effective communication style. This involves:
• Expressing your opinion and desires without ignoring others,
• Giving others due respect,

• Accepting others’ opinions,
• Discovering a balance between your needs and others’ needs.
There are various advantages to being assertive:

Communication Skills-III
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