Page 35 - Design Thinking C11

¾ Communication is the ‘sharing’ of information between two or more people or within a group to
achieve a common understanding.
¾ The ability to clearly communicate and share thoughts, feelings and ideas will help you in all your
dealings with others.
¾ Communication is a two-way exchange of information, i.e., give and take.
¾ Speaking and writing to someone are examples of giving information.
¾ Reading and listening to someone are examples of taking in information.
¾ Verbal communication is the exchange of information using words.
¾ Verbal communication is of two types—Oral and written communication.
¾ Oral or Spoken Communication takes place during face-to-face conversations, group discussions,
telephone calls, and any other circumstances where spoken words are used to express meaning.
¾ Written Communication refers to the process of conveying your message through written language.
¾ Non-verbal communication is the transmission of a message without using words. We send signals and
messages to others through our expressions, gestures and body posture.
¾ Visual communication involves sending and understanding the message through images or pictures
alone.

¾ To communicate well when you speak, you must know how to pronounce words correctly.
¾ A ‘style’ of communication includes verbal as well as non-verbal skills.
¾ Being assertive is the most effective communication style that involves expressing your opinion and
desires without ignoring others or yourself.
¾ A self-confident person who believes in himself uses positive language, seeks positive results and
positively respects the opinions of others.
¾ A sentence is a group of words that make complete sense.
¾ The various words that we use in sentences are parts of speech.
¾ A group of sentences forms a paragraph.
¾ A question is a phrase or word that asks for information or is used to test someone's knowledge.
¾ Questions can be closed or open-ended.
¾ The type of adjective that describes relationships or properties is called possessive adjectives.
¾ Possessive adjectives can be used to indicate the relationship between people and the owners of things.
¾ Habits are the practices we follow, especially those that are very difficult to break or give up.

Communication Skills-III
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