Page 16 - Design Thinking C11

Being multilingual enables effective communication with people worldwide. Learning English, alongside
one’s native language, allows interaction with a broader audience. Strong communication skills are essential
in today’s world, playing a crucial role in engaging with individuals and customers.

Communication requires a sender who encodes and transmits a message across a channel, and a receiver
who decodes the message and provides feedback. Feedback is vital in communication as it helps the sender
determine whether the receiver understood the message.

Message Message

Sender Encoding Channel Decoding Receiver
Message Message Message

Feedback
Effective Communication
Effective communication necessitates the ability to communicate messages that are clear, concise and
accurate. A straightforward statement provides the exact idea that you want to send to the other person.
We have two sentences here. Which of the following do you believe is a clear statement?
Statement 1: A student tells his teacher, “I have a football match on 30th November at 10 am. Kindly allow me
to write the exam the next day.”
Statement 2: A student tells his teacher, “I have a football match. Kindly allow me to write the exam the next
day.”
Now, let’s consider the replies in each situation.
Statement 1: The teacher replied, “Ok. You may write the exam the next day.”
Statement 2: The teacher replied, “You have already missed many days. If you cannot balance sports and
studies, it will be difficult for you to get good grades.”
As you can observe in the second statement, there is no need for the teacher to talk about the student’s
grades in the current scenario. This could have been shared separately or in a different forum like a PTM.
An accurate statement is factual, in the sense that its correctness can be proved. Let us see more examples:
• The metro will arrive late at the Rajiv Chowk station by 5 minutes.
• The metro will arrive late at the Rajiv Chowk station.
• Your application for new job is incomplete: contact number and address is missing.
• Your application for new job is incomplete.
As you can see, quantitative information is mentioned in the first line, that makes the sentence accurate. Our
communication must be clear, brief and accurate. Effective communication abilities enable us to convey
the message accurately and completely. Confusion, frustration, lost effort, and missed opportunities can all
arise from a lack of communication skills.

Listening Skills

Every effective communication begins with active listening. One of the most fundamental communication
abilities is the ability to listen. It is critical to learn to pay whole attention to the person with whom you are
conversing. Some of the reasons why listening attentively is crucial are listed below:
• We listen to gather information.

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