Page 19 - Design Thinking C11

Factor How does a factor become a barrier? How can one overcome the barrier?
Being preoccupied When you are preoccupied, you may Don't let your emotions take over your
not pay close attention to what someone thoughts.
is saying. Phones and digital devices should be
kept at a distance.
Audio and visual In a noisy location, you might not be able To avoid misinterpretations and
distractions to hear the other person clearly. distractions, create a suitable setting.

Previous Based on previous experiences and Avoid establishing biases and maintain
experiences or encounters, you may have established objectivity when communicating with
mindset biases or preconceptions. people.

Personal Personal feelings, such as preconceived Allow the other person to finish their
considerations notions about the other person may sentence before responding.
influence your listening.

21 st
Century #Media Literacy
Skills
Watch the video of “5 SIMPLE WAYS to IMPROVE Your COMMUNICATION
SKILLS! “ at the given link: https://www.youtube.com/watch?v=K95YlxXh054

or scan the QR code and answer the following question:
Write any two ways to improve communication skills.

1. State True or False.
a. Effective communication abilities enable us to convey the message
accurately and completely.
b. ‘Active listening’ is the best type of listening.

c. A lack of effective communication skills can lead to frustration.
d. Communication requires a receiver who encodes and transmits a message
across a channel.
e. Based on previous experiences and encounters, you may have established
biases or preconceptions.
2. Fill in the blanks.

a. In the phase of active listening, we determine the worth and significance of the message.
b. Eye Contact is one of the most important parts of .
c. Feedback can be either or .
d. To listen properly, you must physically remove all .

e. combines a desire to understand with the ability to support and empathise with the
speaker.

Communication Skills-IV
17