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VI. Competency-based questions. Century #Information Literacy
Skills
1. A school notice board is cluttered and students often miss important updates. Which social attribute should
guide the redesign, and why?

2. After empathy mapping and observing the library, you realize students need more quiet space for reading
and fewer distractions.

Which of the following is the most user-centered design idea?
(a) Install a television in the library for entertainment
(b) Convert one corner into a “Silent Reading Zone” with soft seating
(c) Ask students to read only at home

(d) Play soft background music in the entire library
3. A class has created a shared “Idea Wall” for group brainstorming. However, some students hesitate to
contribute because they feel their ideas are not valued.
Which design solution supports the Interpersonal attribute?

(a) Remove the Idea Wall
(b) Assign only top-performing students to contribute
(c) Create anonymous idea cards to ensure everyone feels safe sharing
(d) Replace it with a computer quiz

Answers

I. 1. (b) Empathy 2. (a) Industry trends and contextual information 3. (b) Listening
4. (a) Identifying patterns for innovative solutions 5. (b) A friendly reminder board and calendar system
6. (c) What the user might be feeling 7. (c) To understand real user needs
8. (a) Industry trends and contextual information 9. (a) Group similar feedback
10. (a) Primary research insight

II. 1. connect, collaborate 2. says out loud 3. Primary research 4. Affinity Mapping
5. common goal
III. 1. False 2. False 3. True 4. False
5. True
IV. 1. Empathy helps designers understand the needs, struggles, and emotions of users, which leads to solutions
that are more useful, caring, and meaningful.
2. Interviewing students about their problems in the canteen or observing how they use the washroom are
examples of primary research.
3. An empathy map helps us understand what users say, do, think, and feel so we can better identify their
needs and problems.
4. Observation lets us see how users behave in real situations, revealing problems they may not mention
directly.

5. It shows the emotions users might be experiencing, helping us design with care and understanding.
6. It helps people work together respectfully by setting clear rules and systems, like turn-taking or sharing
space equally.

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