Page 28 - Design Thinking C11

9. Which among the following involves listening, speaking, writing, or transferring information in any other
form to understand others?
(a) Communication (b) Concentration

(c) Talking (d) Emailing
10. Communication requires a who encodes and transmits a message across a channel, and a
receiver who decodes the message and provides .
(a) Sender, Information (b) Sender, Feedback
(c) Feedback, Sender (d) Source, Feedback

11. You work at the front desk of a telecom company. A customer approaches you while you are working. The
customer has a query regarding a bill. What would you do? [NCERT]

(a) Not pay attention to the customer
(b) Keep the work aside and help the customer
(c) Continue doing your work while talking inattentively to the customer

(d) Ask the customer to talk to someone else
12. Which of these sentences is capitalised correctly? [NCERT]
(a) I am Hungry. (b) Divya and sunil are reading.
(c) The bucket is Full of water. (d) She lives in Delhi.

II. Fill in the blanks.

1. is important in communication as it helps to understand whether the receiver has understood the
message or not.
2. In English, there are primary punctuation symbols or signs.
3. are the classifications of words in any language that are based on their function inside a sentence.
4. The stage of active listening refers to the retaining and recalling of past information.

5. ‘R’ in RESPECT stands for .

III. State True or False.
1. Complex sentences are easy to identify because they frequently use independent conjunctions.
2. A sentence usually consists of a subject and a predicate.
3. While practicing active listening, we should not ask questions to clear doubts as it disturbs the speaker.

4. Feedback must always be negative.
5. Phones and digital devices should be kept at a distance while practicing active listening.

IV. Short answer type questions.
1. Define simple and complex sentences. Also, give examples.

2. What are the non-verbal cues of active listening?
3. Name the factors that influence active listening.
4. Why is active listening crucial in the workplace?

5. Identify the following as simple, compound and complex sentences:
(a) Alisha and Jassi went to the park in the evening.

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