Page 19 - IT 402 v2.0 class 10
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Unit-1 Communication Skills-II
COMMUNICATION SKILLS 1
e all need to share our ideas or pass information to different people and interact with them
with full confidence. cient communication is the most important aspect while interacting with
people.
COMMUNICATION
ommunication is the process by which two or more people exchange ideas facts feelings
information etc. about any topic.
he term communication is derived from the atin word communicare which means to share.
ommunication is effective when the receiver understands what the sender says. It includes all
procedures by which one mind may affect another or pass information to another. It involves
not only written and oral speech but also music pictures videos etc. ommunication skills are
re uired for effective communication with people in an o ce customers or public speaking.
TYPES OF COMMUNICATION
orrect methods of communication depend on factors like target audience cost of channel type
of information and priority of messages. ased on modes of expression communication can be
categori ed as verbal non-verbal and visual communications.
Communication Skills 17

