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Recap Zone
Ð Ð Communication is the process of exchanging information or messages between individuals using language, signs, symbols, or
body language.
Ð Ð Good listening skills are essential to effective communication.
Ð Ð Active listening is an art that comprises both a desire to comprehend and an offer of support and empathy to the speaker.
Ð Ð The five stages of active listening are: Receiving, Understanding, Remembering, Evaluating, and Responding.
Ð Ð To ensure active listening, follow the ‘RESPECT’ acronym, which stands for Remove, Eye contact, Show, Pay, Empathise, Clarify
doubts, and Tune.
Ð Ð Part of speech is the classification of words within a sentence based on their functions.
Ð Ð A sentence is a group of words that together express a complete idea that has meaning.
Ð Ð A simple sentence is one that has only one subject and one predicate or has only one finite verb.
Ð Ð A compound sentence is one that consists of two or more independent clauses, joined by a coordinating conjunction.
Ð Ð A complex sentence is one that includes at least one dependent clause and one independent clause connected by a subordinating
conjunction.
Solved Exercise
Section A
(Objective Type Questions)
A. Choose the correct option.
1. ............................ is the process of exchanging information or messages between individuals using language, signs, symbols,
or body language.
i. Talking ii. Sharing
iii. Communication iv. Feedback
2. Who will be able to communicate well with people around the world?
i. A person who speaks more than one language ii. A person who listens actively
iii. A person who has self-confidence iv. A person who is courteous and polite
3. What is essential for effective communication?
i. Good sharing skills ii. Good communication skills
iii. Good responding skills iv. Good listening skills
4. ............................ need to be identified and physically removed in order to listen attentively.
i. Attention ii. Distractions
iii. Communication iv. Attractions
5. What can be positive as well as negative?
i. Communication skills ii. Self-confidence
iii. Feedback iv. Self-awareness
6. ............................ is the ability to share someone’s feelings or experiences by imagining what it would be like to be in that
person’s situation.
i. Sympathy ii. Empathy
iii. Politeness iv. Courteous
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