Page 9 - IT-802_class_12
P. 9
SYLLABUS
inFORMAtiOn tEChnOLOGY (COdE – 802)
JOB ROLE: DOMESTIC IT HELPDESK ASSISTANT
CLASS – XII
Total Marks: 100 (Theory-60 + Practical-40)
The present course curriculum offers an opportunity for students to understand the basics of computer software and hardware for working
efficiently on computer. This course will enable students to hone skills to develop desktop based applications etc. With extensive demand of
designers, the course aims at inculcating not only programming skills but also the understanding of graphics. Graphics in itself is a wide and very
interesting area which helps in shaping the creativity of a student.
PREAMBLE
Computer is now affecting energy sphere of human activity. It is instrumental in bringing revolutionary changes in industry, scientific research
and education. This is not only the demand of time but also the demand of almost each and every subject to have an associated computer
learning to equip a student with start-of-art technology to prove himself/herself a better candidate than those without computer knowledge.
COuRSE OvERvIEw
Domestic IT Helpdesk Assistant requires the individual to have thorough knowledge of various technology trends. This job involves working on a
computer, entering, retrieving and sharing data He/she can assist a programmer or a database engineer. He/she can independently interact with
customers. The individual should be result oriented and should be able to demonstrate logical thinking and interpersonal skills and should be
willing to work at a desk based job. The person is responsible to maintain hardware and software systems according to company policies. Inspect,
and Troubleshoot basic network, hardware and software components.
COuRSE OuTCOME
On completion of the course, students should be able to:
Apply effective oral and written communication skills to interact with people and customers;
Identify the principal components of a computer system; Demonstrate the basic skills of using computer;
Identify the solution for small applications in the form of computer programmes
Use the computer for the data entry process with speed and accuracy.
Manage the database and handle queries.
Understand basic cyber safety and security norms
Will be able to troubleshoot the computer system
SALIENT FEATuRES OF THE COuRSE
The course will equip students with skills to analyze various problems and their trouble shooting. Content of the course has been designed as
such to make students capable of independently working on a desktop and be able to develop applications to handle computations of small scale
and record keeping.
Students will develop following skills:
It will empower students with various skills required to work efficiently on computer.
Understand basic functional and computational units.
Understand networking and internet concepts
Recognize various internet devices and threats to cyber security.
Skills to work efficiently with basic office tools like word, spreadsheets, presentation
Understand basics of databases and SQL to handle databases
Develop programming skills in Java
Through this course students will not only gain knowledge about the basics of computer but will also develop confidence in developing small
applications through programming.
(vi)

