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11.  Which of these sentences is punctuated correctly?                                          [NCERT]
             i.  Where are you going.                           ii.  I have a pen a notebook and a pencil.
             iii. I am so happy to see you!                     iv.  This is my house.
          12.  Which of the following can be a barrier to active listening?                               [NCERT]
             i.  Noisy environment                              ii.  Not maintaining an eye contact with the speaker
             iii. Not being attentive                           iv.  All of these
        B.  Fill in the blanks.

           1.  A ‘ ............................ ’ always begins with a capital letter and ends with a full stop, question mark, or exclamation mark.
           2.  A group of words that does not make complete sense, is known as a ‘ ............................ ’.
           3.   ‘ ............................ ’ is the key to any successful conversation.

           4.  Eye contact refers to ‘ ............................ ’  at the speakers while listening.
           5.  A ‘ ............................ ’  is brief and to the point.

        C.  State whether the following statements are true or false:
           1.  Communicating effectively with people and customers requires communication skills.
           2.  Accurate statements are those that can be verified as true; that is, they are factual.

           3.  Understanding is the act of agreeing to something or someone in an informed way.
           4.  Using gestures indicates to the speaker that you are distracted.
           5.  Our past experiences shape our biases and prejudices.


                                                         Section B
                                                 (Subjective Type Questions)
        A.  Answer the following questions:
           1.  Which skills are required to have effective communication?
           2.  Name the elements of a paragraph.

           3.  Explain simple sentences and complex sentences.
           4.  What are the different stages of active listening?
           5.  What do you mean by adjective phrase?
           6.  Write one sentence of each type — statement, question, exclamatory and order.              [NCERT]

           7.  Why is listening important?
           8.  Explain the elements of a paragraph.
           9.  How do you ensure active listening?

          10.  List the capitalization rules in English language.
          11.  Mention different types of sentences in English language depending on structure.
        B.  Competency-based/Application-based question:                                         Life Skills & Values
              Misha is working as an assistant to a fashion designer. Her duty is to provide dress materials that her boss requests. Misha
             puts her heart and soul into her work seeing to it that her boss gets all quality materials on time. However, her boss does
             not give her any feedback and criticizes Misha all the time. As a result, now Misha has become demotivated. What advice
             will you give to Misha’s boss?








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