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Tune yourself to the timing of the speaker, i.e., wait for the
T
speaker to finish, and then respond.
You have learnt about various factors and stages of active listening. Let us now explore how these barriers can be
overcome with the help of the table given below.
Table 1.2: Overcoming barriers to active listening
Factors How a factor can become a barrier? How to overcome the barrier?
Being preoccupied If you are preoccupied, you might not Your mind should not be dominated by emotions.
listen carefully to someone. Do not use digital devices or phones excessively.
Noise and visual In a noisy environment, you may not To avoid miscommunications and distractions,
distractions be able to hear the other person create a conducive environment.
clearly.
Past experiences or Your past experiences and interactions You should avoid developing biases and always
mindset may have shaped your biases and be objective in your interactions with others.
prejudices.
Listening is affected by your feelings, Let the other person finish speaking before
Personal factors for example, your preconceptions responding.
about the other person.
1.3 importAnce of Active Listening At workpLAce
Developing our active listening abilities will help us succeed, whether we are looking for a new job, aiming for a promotion,
or trying to get better at our current one. This soft skill will help us become more valuable, much like critical thinking and
dispute resolution do.
The advantages of paying attention actively include the following:
Ð ÐIt helps us build connections: By actively listening, we encourage others to open up and share information with us.
People will be more eager to communicate with us frequently if we show them that we have the capacity to really
listen to what they have to say. This may make it easier to start new projects, cooperate with others, or complete
existing ones swiftly. All of these things can guide us toward professional success.
Ð ÐIt helps you build trust: People are more likely to confide in us when they believe they can speak openly with us
without interruption, judgement, or unwanted interruptions. This is especially useful when meeting a new client or
business partner with whom we hope to establish a long-term working relationship.
Ð ÐIt helps you identify and solve problems: You can identify obstacles and problems that other people are having, as
well as issues with projects, by actively listening to them. The sooner you can identify these problems, the sooner
you can discover a solution or develop a strategy to deal with them.
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