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CommuniCation SkillS-iV                                                1










            Communication is the process of exchanging information or messages between individuals using language,
            signs, symbols, or body language. Listening, speaking, reading, and writing are all elements of communication
            that allow us to understand one another. In order to learn a language, one must develop four skills: listening,
            speaking, reading, and writing.












                     Listening              Speaking               Reading               Writing
            A person who speaks more than one language will be able to communicate well with people around the
            world. In today’s information age, effective communication is a necessary skill. Communicating effectively
            with people and customers requires communication skills.
            Communicating effectively requires skills that enable clear, concise, and accurate messages to be sent. Let
            us understand what is meant by clear, concise, and accurate.
            A clear statement is an expression that conveys the exact message an individual is trying to convey to the
            other person. Here there are two sentences. Out of these two, which one is a clear statement?

            Ð Ð She went to her team manager and said, “Please grant me leave for the next two days as I have to go
              outstation.”

            Ð ÐShe went to her team manager and said, “Please grant me leave as I have to go outstation.”
            In the first sentence, you must have noticed that the time is mentioned, which makes the statement clear.
            A concise statement is brief and to the point. Let us understand with the help of an example.

            Ð ÐThe team manager replied, “Alright, you can take leave.”
            Ð Ð The team manager replied, “Alright, you may take leave, but it is a matter of concern that you are taking
              leave during the work pressure and you are also developing the same habit as other employees.”

            In the second sentence, there is no need to tell the employee about the concern that the employer has at
            the moment. This may have been discussed independently or in a different forum.

            Accurate statements are those that can be verified as true; that is, they are factual.
            Let us consider the following example.
            Ð ÐThe printers informed the clients that 70 percent of the books given for binding have been completed.

            Ð ÐThe printers informed the clients that most of the books given for binding have been completed.


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