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Tune yourself to the timing of the speaker, i.e., wait for the
          T
                speaker to finish, and then respond.








        You have learnt about various factors and stages of active listening. Let us now explore how these barriers can be
        overcome with the help of the table given below.

                                      Table 1.2: Overcoming barriers to active listening

                 Factors        How a factor can become a barrier?        How to overcome the barrier?

           Being preoccupied   If you are preoccupied, you might not  Your mind should not be dominated by emotions.
                               listen carefully to someone.       Do not use digital devices or phones excessively.

           Noise and visual    In a noisy environment, you may not  To  avoid  miscommunications  and  distractions,
           distractions        be  able  to  hear  the  other  person  create a conducive environment.
                               clearly.
           Past  experiences  or  Your past experiences and interactions  You should avoid developing biases and always
           mindset             may  have  shaped  your  biases  and  be objective in your interactions with others.
                               prejudices.

                               Listening is affected by your feelings,  Let  the  other  person  finish  speaking  before
           Personal factors    for  example,  your  preconceptions  responding.
                               about the other person.

          1.3 importAnce of Active Listening At workpLAce

        Developing our active listening abilities will help us succeed, whether we are looking for a new job, aiming for a promotion,
        or trying to get better at our current one. This soft skill will help us become more valuable, much like critical thinking and
        dispute resolution do.
        The advantages of paying attention actively include the following:

        Ð ÐIt helps us build connections: By actively listening, we encourage others to open up and share information with us.
           People will be more eager to communicate with us frequently if we show them that we have the capacity to really
           listen to what they have to say. This may make it easier to start new projects, cooperate with others, or complete
           existing ones swiftly. All of these things can guide us toward professional success.
        Ð ÐIt helps you build trust: People are more likely to confide in us when they believe they can speak openly with us
           without interruption, judgement, or unwanted interruptions. This is especially useful when meeting a new client or
           business partner with whom we hope to establish a long-term working relationship.
        Ð ÐIt helps you identify and solve problems: You can identify obstacles and problems that other people are having, as
           well as issues with projects, by actively listening to them. The sooner you can identify these problems, the sooner
           you can discover a solution or develop a strategy to deal with them.




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