Page 20 - IT-802_class_12
P. 20
It can be said that in the first sentence, measurable information is mentioned, which makes the sentence accurate.
Therefore, we must ensure that our communication is clear, concise, and accurate. Our ability to communicate clearly,
concisely, and effectively is a key component of our success. Ineffective communication can lead to miscommunication,
frustration, wasted effort, and missed opportunities.
1.1 Listening skiLLs
Listening is the key to any successful conversation. Good listening skills are essential to effective communication. When a
conversation takes place, it’s important to give the other person your undivided attention.
Here are a few reasons why it’s important to listen carefully.
Ð ÐWe listen to gain information and facts.
Ð ÐWe listen to understand.
Ð ÐWe listen to enjoy.
Ð ÐWe listen to learn.
Ð ÐWe listen to build and maintain relationships.
Ð ÐWe listen to resolve conflicts.
Messages might be readily misunderstood if one lacks the skill to listen attentively. As a result, there is a breakdown in
communication, and the sender of the message may become irritated or frustrated.
1.2 Active Listening
Active listening is an art that consists of both a desire to comprehend and an offer of support and empathy to the speaker.
It can affect your job effectiveness, the quality of your relationships with others, and, hence, your overall welfare. Active
listening allows you to understand the problems and collaborate to develop solutions. The various factors that affect
active listening are as follows:
Ð ÐEye Contact: It is a form of body language. It is one of the most important aspects of the communication process.
Maintaining eye contact with the person you are talking to sends a signal to the speaker that “yes, I am talking to
you or listening to you or I am understanding you.” Avoiding eye contact could mean that you do not want to listen
to the person speaking to you.
Ð ÐGestures: Using gestures indicates to the speaker that you are paying attention or not. When talking to someone,
keep your hands and feet still.
Ð ÐAvoiding distraction: Distractions need to be identified and physically removed in order to listen attentively. For
example, reducing the ringtone of your mobile phone or switching it off while attending a meeting or listening to
someone will avoid distractions. You should also avoid checking your wristwatch constantly.
Ð ÐGiving feedback: Feedback can be positive as well as negative. However, in both cases, one should be polite in order
to prevent hurting or offending the person receiving the feedback.
1.2.1 Stages of Active Listening
The definition of active listening is hearing, understanding, responding, and remembering what has been said. The five
stages of active listening are as follows:
Ð ÐReceiving: It involves listening attentively.
Ð ÐUnderstanding: It is the act of agreeing to something or someone in an informed way.
Ð ÐRemembering: It refers to the retrieval or recollection of some information from the past.
Ð ÐEvaluating: It is about judging the value, quantity, importance, and amount of something or someone.
Ð ÐResponding: It involves responding to something that has been said or done by saying or doing something in return.
18 Touchpad Information Technology-XII

