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1.2.2 How To Ensure Active Listening

            You can remember the acronym ‘RESPECT’ to ensure active listening. Now, let us see what each letter stands for.
                                                    Table 1.1: Active listening





                   Remove distractions that may hamper listening. For example,
              R    by reducing the volume of the television, radio, or mobile
                   phone while talking to a person.








              E    Eye contact refers to looking at the speakers while listening.









                   Show that you are listening attentively to the speaker through
              S
                   gestures.





                                                                                             PAY
                                                                                         ATTENTION
              P    Pay attention and focus on what the speaker is saying.







                   Empathise  with  and  feel  the  emotions  of  the  speaker.
                   Empathy  is  the  ability  to  share  someone’s  feelings  or
              E
                   experiences by imagining what it would be like to be in that
                   person’s position.








              C    Clarify doubts Ask questions to clear your doubts.














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