Page 21 - IT-802_class_12
P. 21
1.2.2 How To Ensure Active Listening
You can remember the acronym ‘RESPECT’ to ensure active listening. Now, let us see what each letter stands for.
Table 1.1: Active listening
Remove distractions that may hamper listening. For example,
R by reducing the volume of the television, radio, or mobile
phone while talking to a person.
E Eye contact refers to looking at the speakers while listening.
Show that you are listening attentively to the speaker through
S
gestures.
PAY
ATTENTION
P Pay attention and focus on what the speaker is saying.
Empathise with and feel the emotions of the speaker.
Empathy is the ability to share someone’s feelings or
E
experiences by imagining what it would be like to be in that
person’s position.
C Clarify doubts Ask questions to clear your doubts.
Communication Skills-IV 19

