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Unit
1 COMMUNICATION SKILLS-II
SESSION 1 Methods of Communication
Nowadays, communication skills are one of the most important aspects of getting a job or doing business.
As a student, it doesn’t matter which language you learned, but it is essential that you can read, write,
speak, and listen effectively to communicate well. You must have a strong command over the language to
represent yourself in front of others. Learning more than one language can enhance your ability to connect
with people globally. Learning English, in particular, can facilitate communication with others who speak
English in addition to your native language. The mother tongue is the language you have been familiar with
since birth.
In this unit, you will learn the basics of communication skills.
COMMUNICATION
Communication is the process by which two or more people exchange ideas, facts, feelings, information, etc.,
about any topic. Communication is a two-way process.
The term ‘communication’ is derived from the Latin word ‘commūnicāre’ which means ‘to share‘. Communication
is effective when the receiver understands what the sender says. It includes all procedures by which one mind
may affect another or pass information to another. It involves not only written and oral speech but also music,
pictures, videos, etc. Communication skills are one of the most important life skills. Communication skills are
required for effective communication with people in an office, customers, or public speaking.
Communication has three important parts:
1. Transmitting: The sender transmits the message through one medium or another.
2. Listening: The receiver listens or understands the message.
3. Feedback: The receiver conveys their understanding of the message to the sender in the form of feedback
to complete the communication cycle.
Methods of Communication
Today, there are various methods of communication that we continually rely on to convey messages. They
ensure that messages are conveyed clearly, reducing misunderstandings and misinterpretations.
Some common communication methods include:
Face-to-face Informal Communication: It is also referred to as in-person communication. It is the most
effective way to communicate, as the message is understood clearly and quickly by the recipient. This
method enhances communication effectiveness due to the visibility of body language.
Communication Skills-II 11

