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Negative Feedback: This form of feedback occurs when we receive a response that is negative or
disproving. This type of feedback holds immense value, as it provides us with opportunities to learn and
enhance our performance. For example, you forget to smile at the guests when you talk to them.
No Feedback: It is also a feedback in itself which indicates disagreement of ideas.
A Good Feedback
Good feedback is always:
Specific: Avoid general remarks and observations. Try to explain your points with examples. Providing
choices instead of simply making suggestions lets the person receiving the feedback decide how to use it.
Timely: Feedback becomes less impactful if it is delayed too long; thus, promptness is essential.
Polite: Although sharing feedback is crucial, the person who is the receiver should not feel offended by the
words used in feedback.
Continuing Support: Feedback-sharing needs to be a regular process. After giving comments, let the
recipients know that you are available to assist.
Importance of Feedback
Feedback is like a backbone in the entire process of communication. It is important as:
It Validates Effective Listening: Feedback ensures that the message has been comprehended and adds
value to the communication exchange.
It Motivates: Feedback serves as a source of motivation, encouraging individuals to strengthen professional
relationships and maintain positive contributions.
It is Always There: Feedback is inherent in every interaction, continuously shaping understanding and
mutual exchange.
It Boosts Learning: Feedback is important to remain focussed on goals, plan better and develop improved
products and services.
It Improves Performance: Feedback can help to make better decisions to improve and increase performance.
SESSION 5 Barriers to Effective Communication
Effective communication is the clear and accurate exchange of information where the sender’s message is
understood as intended by the receiver. It involves active listening, clarity, and appropriate feedback.
PRINCIPLES OF EFFECTIVE COMMUNICATION
Communication is a basic need for human. We learned about different types of communication, like verbal,
non-verbal, and visual. However, all these types of communication can only be effective if the 7Cs (Clear,
Concise, Concrete, Correct, Coherent, Complete, and Courteous) of communication are followed. The absence
of any of these 7Cs can lead to miscommunication. These 7Cs are also known as principles of communication.
7C’s of Communication
We must follow the 7C’s rules of communication, which are:
Concise: One should stick to the point and keep it short. The human mind gets fed up with lengthy and
repetitive information. If the message is concise, it will grab the audience’s attention.
18 Information Technology Play (Ver 1.0)-X

