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Negative Feedback: This form of feedback occurs when we receive a response that is negative or Concrete: The meaning of the message should be strong, so that the audience can easily understand what
disproving. This type of feedback holds immense value, as it provides us with opportunities to learn and the message wants to convey.
enhance our performance. For example, you forget to smile at the guests when you talk to them. Correct: The communication should be error free. One should always convey right things without
misleading the audience.
No Feedback: It is also a feedback in itself which indicates disagreement of ideas.
Clarity: While communicating, be clear about the goal of the message. Be sure about the purpose of
A Good Feedback communicating with the audience.
Good feedback is always: Coherent: All points of the message should connect to each other and be relevant to the main topic.
Specific: Avoid general remarks and observations. Try to explain your points with examples. Providing Complete: The message should convey all facts required by the audience. Always give additional
choices instead of simply making suggestions lets the person receiving the feedback decide how to use it. information wherever required so that there is no question left in the mind of the receiver.
Courteous: The communication should be honest, respectful, and friendly. There should not be any hidden
Timely: Feedback becomes less impactful if it is delayed too long; thus, promptness is essential.
insults or passive aggressive tones that indicate rudeness.
Polite: Although sharing feedback is crucial, the person who is the receiver should not feel offended by the
words used in feedback. BARRIERS IN EFFECTIVE COMMUNICATION
Continuing Support: Feedback-sharing needs to be a regular process. After giving comments, let the
The process of communication has multiple barriers. Barriers are obstacles or difficulties that come in the
recipients know that you are available to assist. way of communication. They are the hurdles or problems that affect the transmission of information from
the sender to the receiver in the communication process. The
Importance of Feedback
barriers in the communication process are a major reason for the
Feedback is like a backbone in the entire process of communication. It is important as:
failure of communication. No matter what the nature of obstacles
It Validates Effective Listening: Feedback ensures that the message has been comprehended and adds in communication is, all the obstacles are clubbed under a common
value to the communication exchange. label, i.e., “NOISE”.
It Motivates: Feedback serves as a source of motivation, encouraging individuals to strengthen professional
Noise is an undesirable input due to which communication barriers enter the communication process and
relationships and maintain positive contributions.
cause distortion of the message.
It is Always There: Feedback is inherent in every interaction, continuously shaping understanding and
mutual exchange. Types of Barriers
It Boosts Learning: Feedback is important to remain focussed on goals, plan better and develop improved Following are the common types of barriers in communication:
products and services. Interpersonal Barrier: This type of barrier occurs when the sender’s message is received differently from
It Improves Performance: Feedback can help to make better decisions to improve and increase performance. how it was intended. Also, it becomes very difficult to communicate with someone who is not willing to
talk or express their feelings and views. Feeling nervous or anxious in social situations can prevent effective
SESSION 5 Barriers to Effective Communication communication.
Organisational Barrier: Organisations have hierarchies that adhere to performance standards, rules,
Effective communication is the clear and accurate exchange of information where the sender’s message is
regulations, procedures, policies, and behavioural norms. These elements can hinder the free flow
understood as intended by the receiver. It involves active listening, clarity, and appropriate feedback.
of communication within the organisation and must be effectively managed. Superior-subordinate
PRINCIPLES OF EFFECTIVE COMMUNICATION relationships in a formal organisational structure can obstruct open communication. Additionally, stringent
rules can make it challenging for employees to communicate with their peers.
Communication is a basic need for human. We learned about different types of communication, like verbal,
Linguistic Barrier: The inability to communicate effectively due to language differences is referred to as a
non-verbal, and visual. However, all these types of communication can only be effective if the 7Cs (Clear,
language barrier. Language barriers are among the most frequent obstacles to communication, leading to
Concise, Concrete, Correct, Coherent, Complete, and Courteous) of communication are followed. The absence
misunderstandings and misinterpretations. For instance, slang, technical jargon, and regional expressions
of any of these 7Cs can lead to miscommunication. These 7Cs are also known as principles of communication.
can complicate communication.
7C’s of Communication Cultural Barrier: Cultural barriers occur when individuals from different cultures struggle to understand
We must follow the 7C’s rules of communication, which are: each other’s customs, leading to inconveniences and difficulties. Stereotypical assumptions about others
Concise: One should stick to the point and keep it short. The human mind gets fed up with lengthy and based on their cultural backgrounds can cause differences in opinions and become significant obstacles to
repetitive information. If the message is concise, it will grab the audience’s attention. effective communication.
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