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Negative Feedback:  This  form  of  feedback  occurs  when  we  receive  a  response  that  is  negative  or
                 disproving. This type of feedback holds immense value, as it provides us with opportunities to learn and
                 enhance our performance. For example, you  forget to smile at the guests when you talk to them.

                 No Feedback: It is also a feedback in itself which indicates disagreement of ideas.

              A Good Feedback
              Good feedback is always:

                 Specific: Avoid general remarks and observations. Try to explain your points with examples. Providing
                 choices instead of simply making suggestions lets the person receiving the feedback decide how to use it.

                 Timely: Feedback becomes less impactful if it is delayed too long; thus, promptness is essential.
                 Polite: Although sharing feedback is crucial, the person who is the receiver should not feel offended by the
                 words used in feedback.

                 Continuing Support: Feedback-sharing needs to be a regular process. After giving comments, let the
                 recipients know that you are available to assist.

              Importance of Feedback
              Feedback is like a backbone in the entire process of communication. It is important as:

                 It Validates Effective Listening: Feedback ensures that the message has been comprehended and adds
                 value to the communication exchange.
                 It Motivates: Feedback serves as a source of motivation, encouraging individuals to strengthen professional
                 relationships and maintain positive contributions.

                 It is Always There: Feedback is inherent in every interaction, continuously shaping understanding and
                 mutual exchange.
                 It Boosts Learning: Feedback is important to remain focussed on goals, plan better and develop improved
                 products and services.
                 It Improves Performance: Feedback can help to make better decisions to improve and increase performance.


               SESSION             5   Barriers to Effective Communication

              Effective communication is the clear and accurate exchange of information where the sender’s message is
              understood as intended by the receiver. It involves active listening, clarity, and appropriate feedback.

                  PRINCIPLES OF EFFECTIVE COMMUNICATION


              Communication is a basic need for human. We learned about different types of communication, like verbal,
              non-verbal, and visual. However, all these types of communication can only be effective if the 7Cs (Clear,
              Concise, Concrete, Correct, Coherent, Complete, and Courteous) of communication are followed. The absence
              of any of these 7Cs can lead to miscommunication. These 7Cs are also known as principles of communication.
              7C’s of Communication

              We must follow the 7C’s rules of communication, which are:
                 Concise: One should stick to the point and keep it short. The human mind gets fed up with lengthy and
                 repetitive information. If the message is concise, it will grab the audience’s attention.





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