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Mastering Verbal Communication
Many people often feel nervous when speaking in front of a group or when talking to their teachers,
managers, or supervisors. You can enhance and master your verbal communication skills to overcome
nervousness by taking care of following points:
Always think before you speak. Choose the most effective ways to make your listeners understand the
topic. Prepare your speech by writing it.
Be concise and clear while sharing information. Ensure clarity by speaking audibly and at a moderate pace,
avoiding repetition of sentences.
Maintain body language, eye contact, and be confident. Always be friendly and attentive to the audience.
SESSION 3 Non-Verbal Communication
Non-verbal communication is the exchange of information through gestures, facial expressions, and body
language, without using words. It often conveys emotions and supports verbal messages.
NON-VERBAL COMMUNICATION
It is a way of communicating that involves all types of non-verbal actions in an interactive environment. The
message is conveyed without using any spoken or written word, i.e., with the use of symbols, gestures, eye
contact, facial expression, body language, etc.
Certain examples of communicating with tone of voice and body language are as follows:
Gestures: Raising hands to express your idea, pointing to indicate direction, and showing thumb to
appreciate someone.
Expressions: Conveying emotions such as happiness, surprise, anger, or sadness.
Body Language: Relaxed body while standing builds confidence, and slouching may imply disinterest or
fatigue.
Importance of Non-Verbal Communication
In the image, you can see that around 93% of our communication is
non-verbal. Non-verbal Words
(verbal)
55% communication is done using body movements, face, arms, etc.
38% communication is done using voice, tone, pauses, etc.
Only 7% communication is done using words. Non-verbal and
visual
Impacts of Non-Verbal Communication
Some impacts of non-verbal communication are as follows:
Our message becomes more impactful when we use appropriate gestures while communicating.
Understanding non-verbal communication allows us to gauge our audience’s reactions and adjust our
interaction accordingly.
Proper gestures and postures demonstrate professionalism and etiquette.
When verbal messages are hindered by noise or distance, hand movements can effectively convey
messages. For instance, crossing arms indicates defensiveness or discomfort, and clapping hands shows
appreciation or approval.
14 Information Technology Play (Ver 1.0)-X

