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8. People sometimes make stereotypical assumptions about others based on their cultural background. This leads
to ........................... barrier.
i. Organisational ii. Cultural iii. Gender iv. Physical
9. Which punctuation mark connects closely related independent clauses?
i. Semicolon ii. Colon iii. Period iv. Question mark
10. Which of these is an imperative sentence? [CBSE Handbook]
i. Switch off the fan. ii. Sheila has gone to the market.
iii. Where are my pen colours? iv. Oh no! I missed my flight.
B. Fill in the blanks.
1. In ..........................., one individual addresses a large gathering.
2. ........................... creates a sense of connection, provide comfort, and express feelings more effectively than words.
3. ........................... feedback is the most powerful tool for improving student learning.
4. Specific feedback provides ........................... or ........................... information on a particular topic after observation.
5. ........................... are among the most frequent obstacles to communication, leading to misunderstandings and
misinterpretations.
6. A ........................... joins words, phrases or clauses and indicates the relationship between the elements joined.
7. An ........................... typically answers the question which one or what kind and gives more information about a noun
or pronoun.
8. Order refers to the way you organise your ........................... sentences.
Section B (Subjective Type Questions)
A. Answer the following questions:
1. Communication skills are very important for any business. Explain any two elements of a communication
process. [CBSE Handbook]
2. What are the disadvantages of verbal communication?
3. How can touch be used effectively in non-verbal communication?
4. How can eye contact enhance communication?
5. How is feedback the backbone of communication?
6. What is “noise” in the context of communication barriers?
7. How do articles help in making general things specific? Provide an example.
8. How many elements are there in a paragraph, and what are their names?
21 st #Communication
Century
B. Application-based questions. Skills #Collaboration
1. Anjali needs to inform a large group of people about an important event happening at her workplace. She
needs to ensure everyone is aware and can take quick action. Which communication method should she use?
2. Bhupesh is discussing a problem with his teacher and wants to get the teacher’s attention. What should he do
to ensure this?
3. Rahul is trying to explain a technical concept to his friend, Neha, using technical jargon. Neha seems confused
and unable to follow the conversation. What type of communication barrier is this? How could Rahul make his
explanation more effective?
Communication Skills-II 27

