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Mastering Verbal Communication  Types of Non-Verbal Communication

 Many  people  often  feel  nervous  when  speaking  in  front  of  a  group  or  when  talking  to  their  teachers,   Some of the ways in which we communicate non-verbally are as follows:
 managers,  or  supervisors.  You  can  enhance  and  master  your  verbal  communication  skills  to  overcome   Type  Meaning   How to Use Effectively?
 nervousness by taking care of following points:
                  Facial         Expressions  convey  emotions  and  feelings     Smile when you meet someone.
   Always think before you speak. Choose the most effective ways to make your listeners understand the
                  Expressions    without  the  use of words.  For example,        Keep your face relaxed.
 topic. Prepare your speech by writing it.  Happiness, Sadness, Anger, Surprise, Fear, etc.   Match your expressions with your words.
   Be concise and clear while sharing information. Ensure clarity by speaking audibly and at a moderate pace,    Nod while listening.
 avoiding repetition of sentences.  Posture  Posture is the way we hold our bodies while     Keep both feet flat on the ground and
   Maintain body language, eye contact, and be confident. Always be friendly and attentive to the audience.   sitting,  standing,  or  moving.  It  shows  our   distribute  weight  evenly  to  feel  more
                                 confidence  and  feelings.  For  example,  non-  grounded and balanced.
 SESSION  3  Non-Verbal Communication  attentive,  leaning  back,  legs  crossed,  and     Lean slightly forward when listening to
                                 hands resting on armrests signify relaxed       show interest and attentiveness.
 Non-verbal communication is the exchange of information through gestures, facial expressions, and body   posture.     Sit straight while resting your hands and
 language, without using words. It often conveys emotions and supports verbal messages.  feet in a relaxed position.
                  Gestures       Gestures are movements of the body,               Smile to show friendliness and
 NON-VERBAL COMMUNICATION  or Body   particularly the hands and arms, that express   approachability.
                  Language       ideas, emotions, or intentions. For example,      Nod occasionally to indicate agreement
 It is a way of communicating that involves all types of non-verbal actions in an interactive environment. The
                                 hand on chin signifies thinking or pondering.   and understanding.
 message is conveyed without using any spoken or written word, i.e., with the use of symbols, gestures, eye
                  Touch          Touch creates a sense of connection,              Shake hands firmly while meeting
 contact, facial expression, body language, etc.
                                 provide comfort, and express feelings           someone.
 Certain examples of communicating with tone of voice and body language are as follows:  more effectively than words. For example, a     Avoid other touch gestures during
   Gestures: Raising  hands to express your idea, pointing to indicate direction,  and showing thumb to   comforting hug to show sympathy.  formal communication.
 appreciate someone.   Space     The physical distance between two people          Maintain a moderate distance depending
                                 during communication is known as personal       on the relationship—whether formal or
   Expressions: Conveying emotions such as happiness, surprise, anger, or sadness.
                                 space. This distance typically reflects the level   informal—and  the  level  of  closeness
   Body Language: Relaxed body while standing builds confidence, and slouching may imply disinterest or   of intimacy and comfort between individuals.  with the person you are conversing with.
 fatigue.
                  Eye Contact    Eye contact is when you look directly into        Focus on the speaker by looking
 Importance of Non-Verbal Communication  someone's eyes during a conversation. It's   directly at them.
                                 important because it shows you're paying          Keep a relaxed expression instead of
 In the image, you can see that around  93%  of our communication is
                                 attention and interest.                         staring.
 non-verbal.  Non-verbal  Words                                                    Make eye contact with occasional
 (verbal)
   55% communication is done using body movements, face, arms, etc.              breaks to avoid discomfort.
   38% communication is done using voice, tone, pauses, etc.  Paralanguage  Paralanguage refers to the non-verbal     Use a suitable tone and volume.
                                 elements of speech that accompany spoken
   Only 7% communication is done using words.  Non-verbal and                      Maintain a moderate speed while
 visual                          language. It includes aspects such as tone of   talking.
 Impacts of Non-Verbal Communication   voice, pitch, volume, rhythm, and pauses. For
 Some impacts of non-verbal communication are as follows:  example, talking fast may show happiness,

   Our message becomes more impactful when we use appropriate gestures while communicating.  excitement, or nervousness, while speaking
   Understanding non-verbal communication allows us to gauge our audience’s reactions and adjust our   slowly may show seriousness or sadness.
 interaction accordingly.
                        Do you know?
   Proper gestures and postures demonstrate professionalism and etiquette.
   When  verbal  messages  are  hindered  by  noise  or  distance,  hand  movements  can  effectively  convey   Haptics refers to the communication of our emotions through touch, like a formal handshake, an angry
 messages. For instance, crossing arms indicates defensiveness or discomfort, and clapping hands shows   slap, an affectionate hug, etc.
 appreciation or approval.


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