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Mastering Verbal Communication

              Many  people  often  feel  nervous  when  speaking  in  front  of  a  group  or  when  talking  to  their  teachers,
              managers,  or  supervisors.  You  can  enhance  and  master  your  verbal  communication  skills  to  overcome
              nervousness by taking care of following points:
                 Always think before you speak. Choose the most effective ways to make your listeners understand the
                 topic. Prepare your speech by writing it.
                 Be concise and clear while sharing information. Ensure clarity by speaking audibly and at a moderate pace,
                 avoiding repetition of sentences.
                 Maintain body language, eye contact, and be confident. Always be friendly and attentive to the audience.


               SESSION             3   Non-Verbal Communication


              Non-verbal communication is the exchange of information through gestures, facial expressions, and body
              language, without using words. It often conveys emotions and supports verbal messages.


                 NON-VERBAL COMMUNICATION

              It is a way of communicating that involves all types of non-verbal actions in an interactive environment. The
              message is conveyed without using any spoken or written word, i.e., with the use of symbols, gestures, eye
              contact, facial expression, body language, etc.

              Certain examples of communicating with tone of voice and body language are as follows:
                 Gestures: Raising  hands to express your idea, pointing to indicate direction,  and showing thumb to
                 appreciate someone.

                 Expressions: Conveying emotions such as happiness, surprise, anger, or sadness.
                 Body Language: Relaxed body while standing builds confidence, and slouching may imply disinterest or
                 fatigue.

              Importance of Non-Verbal Communication

              In the image, you can see that around  93%  of our communication is
              non-verbal.                                                                   Non-verbal    Words
                                                                                                          (verbal)
                 55% communication is done using body movements, face, arms, etc.
                 38% communication is done using voice, tone, pauses, etc.
                 Only 7% communication is done using words.                                      Non-verbal and
                                                                                                      visual
              Impacts of Non-Verbal Communication
              Some impacts of non-verbal communication are as follows:

                 Our message becomes more impactful when we use appropriate gestures while communicating.
                 Understanding non-verbal communication allows us to gauge our audience’s reactions and adjust our
                 interaction accordingly.
                 Proper gestures and postures demonstrate professionalism and etiquette.
                 When  verbal  messages  are  hindered  by  noise  or  distance,  hand  movements  can  effectively  convey
                 messages. For instance, crossing arms indicates defensiveness or discomfort, and clapping hands shows
                 appreciation or approval.



                 14     Information Technology Play (Ver 1.0)-X
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