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Mastering Verbal Communication Types of Non-Verbal Communication
Many people often feel nervous when speaking in front of a group or when talking to their teachers, Some of the ways in which we communicate non-verbally are as follows:
managers, or supervisors. You can enhance and master your verbal communication skills to overcome Type Meaning How to Use Effectively?
nervousness by taking care of following points:
Facial Expressions convey emotions and feelings Smile when you meet someone.
Always think before you speak. Choose the most effective ways to make your listeners understand the
Expressions without the use of words. For example, Keep your face relaxed.
topic. Prepare your speech by writing it. Happiness, Sadness, Anger, Surprise, Fear, etc. Match your expressions with your words.
Be concise and clear while sharing information. Ensure clarity by speaking audibly and at a moderate pace, Nod while listening.
avoiding repetition of sentences. Posture Posture is the way we hold our bodies while Keep both feet flat on the ground and
Maintain body language, eye contact, and be confident. Always be friendly and attentive to the audience. sitting, standing, or moving. It shows our distribute weight evenly to feel more
confidence and feelings. For example, non- grounded and balanced.
SESSION 3 Non-Verbal Communication attentive, leaning back, legs crossed, and Lean slightly forward when listening to
hands resting on armrests signify relaxed show interest and attentiveness.
Non-verbal communication is the exchange of information through gestures, facial expressions, and body posture. Sit straight while resting your hands and
language, without using words. It often conveys emotions and supports verbal messages. feet in a relaxed position.
Gestures Gestures are movements of the body, Smile to show friendliness and
NON-VERBAL COMMUNICATION or Body particularly the hands and arms, that express approachability.
Language ideas, emotions, or intentions. For example, Nod occasionally to indicate agreement
It is a way of communicating that involves all types of non-verbal actions in an interactive environment. The
hand on chin signifies thinking or pondering. and understanding.
message is conveyed without using any spoken or written word, i.e., with the use of symbols, gestures, eye
Touch Touch creates a sense of connection, Shake hands firmly while meeting
contact, facial expression, body language, etc.
provide comfort, and express feelings someone.
Certain examples of communicating with tone of voice and body language are as follows: more effectively than words. For example, a Avoid other touch gestures during
Gestures: Raising hands to express your idea, pointing to indicate direction, and showing thumb to comforting hug to show sympathy. formal communication.
appreciate someone. Space The physical distance between two people Maintain a moderate distance depending
during communication is known as personal on the relationship—whether formal or
Expressions: Conveying emotions such as happiness, surprise, anger, or sadness.
space. This distance typically reflects the level informal—and the level of closeness
Body Language: Relaxed body while standing builds confidence, and slouching may imply disinterest or of intimacy and comfort between individuals. with the person you are conversing with.
fatigue.
Eye Contact Eye contact is when you look directly into Focus on the speaker by looking
Importance of Non-Verbal Communication someone's eyes during a conversation. It's directly at them.
important because it shows you're paying Keep a relaxed expression instead of
In the image, you can see that around 93% of our communication is
attention and interest. staring.
non-verbal. Non-verbal Words Make eye contact with occasional
(verbal)
55% communication is done using body movements, face, arms, etc. breaks to avoid discomfort.
38% communication is done using voice, tone, pauses, etc. Paralanguage Paralanguage refers to the non-verbal Use a suitable tone and volume.
elements of speech that accompany spoken
Only 7% communication is done using words. Non-verbal and Maintain a moderate speed while
visual language. It includes aspects such as tone of talking.
Impacts of Non-Verbal Communication voice, pitch, volume, rhythm, and pauses. For
Some impacts of non-verbal communication are as follows: example, talking fast may show happiness,
Our message becomes more impactful when we use appropriate gestures while communicating. excitement, or nervousness, while speaking
Understanding non-verbal communication allows us to gauge our audience’s reactions and adjust our slowly may show seriousness or sadness.
interaction accordingly.
Do you know?
Proper gestures and postures demonstrate professionalism and etiquette.
When verbal messages are hindered by noise or distance, hand movements can effectively convey Haptics refers to the communication of our emotions through touch, like a formal handshake, an angry
messages. For instance, crossing arms indicates defensiveness or discomfort, and clapping hands shows slap, an affectionate hug, etc.
appreciation or approval.
Communication Skills-II 15

