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Verbal communication involves both oral (spoken) and written forms to exchange ideas and
information.
Visual Communication uses images, signs, and symbols (like traffic signs) to communicate ideas,
transcending language barriers.
The communication cycle includes the sender, encoding, channel, decoding, receiver, and feedback,
which helps evaluate the effectiveness of the message.
Feedback can be descriptive, specific, general, positive, negative, or absent, each playing a role in the
communication process.
Effective communication requires being Clear, Concise, Concrete, Correct, Coherent, Complete, and
Courteous.
Starting each sentence with a capital letter is important in writing and grammar.
Proper punctuation is essential for clarity and meaning in writing.
Parts of speech, like nouns, pronouns and adverbs, help structure sentences and convey meaning.
Prepositions, conjunctions, interjections, and articles help connect and clarify sentence components.
Use “a” or “an” for singular, countable nouns, and “the” for specific or previously mentioned nouns.
A sentence is a group of words that expresses a complete thought, including a subject, verb, and
sometimes an object.
In active voice, the subject performs the action, while in passive voice, the subject receives the action.
Sentences can be declarative (states facts), imperative (commands), interrogative (asks questions), or
exclamatory (expresses emotions).
A phrase is a group of words that doesn’t contain both a subject and a verb, and cannot stand alone
as a complete thought.
Exercise
Section A (Objective Type Questions)
A. Multiple choice questions.
1. Which of the following is/are important parts of communications skills?
i. Transmitting ii. Listening iii. Feedback iv. All of these
2. You need to apply for leave at work. Which method of communication will you use? [CBSE Handbook]
i. e-mail ii. Poster iii. Newsletter iv. Blog
3. Which of the following types of communication are written communication?
i. Non-verbal ii. Verbal iii. Visual iv. None of these
4. What are the types of words we should use for verbal communication? [CBSE Handbook]
i. Acronyms ii. Simple iii. Technical iv. Jargons
5. What can raising a thumb in non-verbal communication indicate?
i. Confusion ii. Appreciation iii. Disagreement iv. Sadness
6. Which of the following is not an element of communication within the communication cycle?
i. Channel ii. Receiver iii. Sender iv. Time
7. A person is not willing to talk or express their feelings and views. Which kind of barrier is this?
i. Organisational Barrier ii. Cultural Barrier iii. Interpersonal Barrier iv. Physical Barrier
26 Information Technology Play (Ver 1.0)-X

