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Framing Open-ended Questions
Open-ended questions use question words such as What, Why, Who, How, When, and Where. These questions
require more detailed responses and provide more comprehensive information.
Question Word Usage Example Answer
What To ask about a thing, What did you eat for dinner? I had pasta and salad.
action, or idea
Why To inquire about reasons Why are you late? I missed the bus.
or causes
How To ask about the method How did you solve the I used a step-by-step
or process problem? approach.
Who To ask about a person Who is your favourite author? My favourite author is J.K.
Rowling.
When To ask about time When will the meeting start? The meeting starts at 3 PM.
Where To ask about a place Where did you go on vacation? I went to Bali.
Recap Zone
Communication is an important tool that lets us share our thoughts, emotions and ideas in an
understandable, clear and efficient way.
Communication involves a two-way exchange of information, i.e., giving and receiving information.
7 Cs of effective communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and
Courteous.
Perspective means having a predetermined idea about someone, in terms of behaviour.
Verbal communication refers to the transmission of messages through spoken words.
Verbal communication provides instant feedback, resolves issues, fosters teamwork, and strengthens
relationships.
Public speaking involves addressing a live audience formally, whether it’s giving a speech on stage or
lecturing in a classroom.
Non-verbal communication includes facial expressions, gestures, posture, touch, space, eye contact,
and paralanguage, each conveying feelings and ideas effectively when used appropriately.
A group of words that does not convey a complete idea is called a phrase.
A sentence always starts with a capital letter and ends with a full stop, question mark, or exclamation
mark.
The word “MINTS” can help you remember the capitalisation rules.
The construction of a basic sentence uses elements, such as Subject, Verb and Object.
The sentences used in writing a paragraph contribute to convey a common idea, as each sentence is
framed according to the topic.
English words are made up of three basic types of sounds: Vowels, Diphthongs (combination sounds
of two vowels), Consonants.
When starting a conversation, we use specific words and phrases known as greetings.
Introductions are used to share information about ourselves or others to those who are unfamiliar.
To ensure you have comprehensive information, use the “5W+1H” method. This approach helps you
cover all aspects of a situation by asking specific types of questions.
26 Information Technology Play (Ver 1.0)-IX

