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Unit
COMMUNICATION SKILLS-ITION SKILLS-I
1 C OMMUNICA
SESSION 1 Introduction to Communication
Expression is a fundamental characteristic that differentiates living things from non-living things. All living
beings need to express themselves to fulfill the basic needs of life. Humans, in particular, have a highly
advanced ability to express themselves. They utilise various methods of expression, with language being
the most important tool for communication. This advanced capability allows humans to convey complex
thoughts, emotions, and needs effectively.
The word ‘Communication’ comes from the Latin word ‘Communicare’ which means ‘to share’.
We perform various activities in our daily lives in which we share or exchange our thoughts, ideas, information,
knowledge, etc. In simple words, communication is a process by which we can express our views, emotions,
information and ideas. It is a way of transferring our messages to another person or to a group. “Communication
is the sharing of information, facts, ideas, opinions or emotions between two or more individuals”.
IMPORTANCE OF COMMUNICATION
Communication is an important tool that lets us share our thoughts, emotions and ideas in an understandable,
clear and efficient way. It helps us to inform, share knowledge, express feelings and influence others.
Humans’ ability to communicate (through a language) has provided great benefits in the all-round development
of mankind. A simple conversation might be considered a mere transfer of information, but an influencing
conversation can help you in achieving your academic or your career goals and help in developing your
relationships. Hence, there is a difference between ‘to inform’ about something and ‘to influence’ about
something. Communication skills are required to:
Inform: Sharing of facts and information with others. For example, sharing details about a project deadline
with a colleague.
Influence: Counselling, negotiating or simply talking to someone to help reduce the stress can make a
change in other person’s outlook. For example, persuading a colleague to adopt a new work strategy or
encouraging a friend to pursue a healthier lifestyle.
Express Feelings: Talking and expressing your feelings is considered a healthy way to interact with family
and friends. For example, discussing your enthusiasm about starting a new job or sharing your concerns
with your friends and family.
Communication Skills-I 11

