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Additionally, capital market transactions, financial analysis, and related services are available on online
platforms. Bank customers commonly use Automated Teller Machines (ATMs) for cash deposits, withdrawals
and checking their account balances.
Recap Zone
Information Technology (IT) is essential in modern life, enabling communication, online shopping,
banking, and global information access.
Business Process Management (BPM) focuses on studying, identifying, changing and monitoring
business processes to enhance performance.
The IT-BPM industry significantly contributes to India’s economic growth, employment, and
technological leadership.
IT transforms education with e-learning, smart boards, online assessments, and access to diverse
educational resources.
Social media platforms facilitate online social networking, allowing users to maintain and share
relationships, news and interests.
Advanced diagnostic machines like MRI and CAT scans improve medical diagnosis and treatment.
Exercise
Section A (Objective Type Questions)
A. Multiple choice questions.
1. Which type of sectors fall under Information Technology enabled Services (ITeS)?
i. Customer Support ii. Healthcare iii. Legal Databases iv. All of these
2. Which type of BPO service deals with entering data at high speed and accuracy?
i. Customer Support ii. Technical Support iii. Data-Entry Services iv. Accounting Services
3. The diagnosis of diseases is now possible with the computer-controlled devices like:
i. MRI ii. CAT iii. ECG iv. All of these
4. Which of the following is a role of IT in modern banking?
i. Manual Ledger Maintenance ii. Automated Teller Machines (ATMs)
iii. Handwritten Bank statements iv. Manual Cheque Processing
5. Which device analyses blood samples to determine glucose levels, assisting in the management and diagnosis of
diabetes?
i. Blood Pressure Testing Machine ii. Pulse Oximeter
iii. Electrocardiogram (ECG) iv. Blood Sugar Testing Machine
B. Fill in the blanks.
1. .................................. include areas such as content development, GIS and IT help desk.
2. .................................. focuses on studying, identifying, changing and monitoring business processes to enhance
performance.
3. .................................. are only concerned with providing their services in India.
4. .................................. machine visualises the physiology of the heart and displays its movements.
5. .................................. refers to online platforms for maintaining social relations..
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