Page 108 - IT_Play_V1.0 Class9
P. 108

Unit-1 INTRODUCTION TO IT-ITES INDUSTRY





                 1         INTRODUCTION TO IT-ITES
                           INDUSTRY










              Information and Communication Technology (ICT) has become essential in modern society. In today’s
              digital age, we rely heavily on mobile devices for daily tasks, making it hard to imagine life without them.
              Information Technology (IT) is one of the world’s fastest-growing economic sectors, facilitating easier and
              more efficient information flow at various levels. The IT-enabled Services (ITeS) sector has transformed
              global perceptions of our country and significantly contributed to the Indian economy. This session will
              introduce the basic concepts and ideas related to IT and ITeS.
              The  advent  of computers has led to extraordinary advancements in Information and  Communication
              Technology, revolutionising our world and daily lives. This technology has developed incredible tools and
              resources, providing instant information.  Information Technology  has established a  global network  that
              connects people worldwide, enabling the transmission, sharing, analysis, and storage of data. Its impact is
              evident in all aspects of society, including homes, hospitals, schools, offices, and research centres. India is
              rapidly emerging as a global hub for IT services. According to the Indian Software Product Industry Round
              Table (ISPIRT), India has the potential to develop a software product industry worth US$ 100 billion by 2025.
                INFORMATION TECHNOLOGY

              Information Technology (IT) is a crucial element of our modern world, impacting nearly every aspect of daily
              life. From cable TV and on-demand web series to communication through phones, video calls and Skype, IT
              plays a central role. It facilitates online shopping, banking transactions, and electronic data interchange. With
              just a click, the Internet provides access to a vast amount of global information.
              The opportunities in IT industries can be broadly classified into:
                Software Development             IT Application                   IT enabled Services (ITeS)
              Software development is one of the core task in the IT industry. Operation mechanisms of various organisations
              are being converted to applications or software, which are helping to transform  various sectors  such as
              banking, health care, education, etc. into a more digitalised form.
              E-enabled  services  significantly  cut  costs  and  enhance  service  standards,  with  Internet  service  providers
              striving to deliver efficient B2B e-commerce solutions. ITeS seamlessly integrates various services into a single
              delivery system for end-users.
              The IT and ITeS sectors generate a large amount of employment every year. This sector has seen unparalleled
              growth over the last decade. With the immense opportunities that this sector has to offer, a large number of
              companies are investing to expand and set up IT and ITeS businesses in India.

                INFORMATION TECHNOLOGY ENABLED SERVICES
              Information  Technology  enabled  Services  (ITeS)  utilise  technology  to  enhance  business  operations  and
              improve service quality. Also known as web-enabled or remote services, ITeS covers a broad range of functions
              and offers diverse career opportunities in areas such as:
                Customer Support: Call centres and CRM.



                106     Information Technology Play (Ver 1.0)-IX
   103   104   105   106   107   108   109   110   111   112   113