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Methods of Verbal Communication WHAT IS NON-VERBAL COMMUNICATION?
Following are the methods of verbal communication: In non-verbal communication, words are not used to communicate as the sender’s message is conveyed
Oral or Spoken Communication: When communication is established through telephonic conversation, without using words. Non-verbal communication includes symbols, gestures, eye contact, handshake, facial
face-to-face conversation, etc. expressions, body language, etc. For example:
A non-verbal way of communication can make our message stronger and it may also help to adjust our
Written Communication: When communication is established using written or typed messages in the behaviour according to the listener’s reaction. It mostly helps in situations when we are unable to send a
form of an e-mail, SMS, or any other format including photos, videos, music, etc. proper message verbally. Suppose you are in a room full of noise, in this case, you may easily opt to send a
Advantages of Verbal Communication non-verbal message by using your hand movements.
Following are the advantages of Verbal Communication: We don’t realise the importance of non-verbal communication. We spend about 75% of our waking hours in
Conversations give instant feedback, aiding quick decisions. communicating out of which 80% is non-verbal in which our expressions and movements are used.
Direct discussion is key to resolving issues effectively. Do you know?
Open communication is vital for teamwork and motivation. Our speech also has non verbal elements, such as voice quality, speaking style, emotion, intonation,
It’s interpersonal and strengthens relationships. rhythm and stress known as ‘Paralanguage’.
Disadvantages of Verbal Communication Non-Verbal Communication
Following are the disadvantages of Verbal Communication
It fails to fill the gap of cultural differences between the sender and receiver if there is a language barrier. 1 m
The different languages spoken all over the world have different accents and use different colloquial
phrases which cause confusion in the receiver’s mind. Gestures Facial Posture Touch Space Eye ParaLanguage
As there is not much time, the delivery may be misinterpreted if the receiver does not understand instantly. Expressions Contact
3P’S OF PUBLIC SPEAKING Importance of Non-Verbal Communication
Public speaking involves addressing a live audience formally, whether it’s giving a speech on stage or lecturing In daily communication, it is noticeable that Word
in a classroom. Mastery of this skill requires a strong command of language, a pleasing personality, and the majority of interactions rely on body (Verbal)
the ability to engage the audience with effective voice modulation. Many people experience anxiety and movements (such as facial expressions, arm
nervousness before speaking on stage. Understanding the power of the 3 P’s can help overcome these fears gestures, and other motions) and voice
and make one an effective speaker: control (including tone, pauses, and voice Expressions,
Prepare: Plan the content of your speech based on your audience’s expectations. Make your content modulation). Most communication is non- Movements, Pictures
interesting and engaging to capture your audience’s attention and earn their praise. verbal, incorporating words, tone of voice, Voice Control (Non-verbal and
Visual)
and body language. (Non-verbal)
Practice: Rehearse your speech out loud before the big day. Focus on controlling your voice modulation,
plan your body movements and hand gestures, and practice pausing and breathing. Use a clock to check
your timing and allow for unexpected occurrences. Non-verbal communication enhances the strength of our message. Appropriate gestures while speaking
make our message more impactful. Understanding non-verbal cues helps us gauge the audience’s reaction
Perform: With thorough preparation and practice, you’re already halfway to success. Stay confident and and adjust our behaviour or communication accordingly.
manage your nerves to deliver a powerful performance.
Using proper gestures and postures conveys professionalism in the workplace. When verbal messages are
hindered by factors like noise or distance, hand movements can effectively convey our message. For instance,
SESSION 3 Non-Verbal Communication placing a finger on the lips signals the need for silence, while nodding the head and saying ‘yes’ express
agreement.
As we know, all living things communicate, the animals communicate through different types of sound, smell,
sign, etc. This type of communication is categorised as non-verbal communication. Let’s explore more about
non-verbal communication in this chapter.
Communication Skills-I 15

