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  Payroll Management               Remote Maintenance                     Revenue Accounting
                Support Centres                  Content Development or Animation
                Geographic Information System Services
                BUSINESS PROCESS MANAGEMENT (BPM) INDUSTRY IN INDIA

              Business Process Management (BPM) focuses on studying, identifying, changing and monitoring business
              processes to enhance performance. The IT-BPM industry has been a pivotal force driving India’s economic
              expansion. Its contributions are multifaceted, impacting the country’s Gross Domestic Product (GDP), export
              performance, employment generation and socioeconomics development. By positioning India as a leading
              hub of technological advancement and knowledge-based economy, the IT-BPM sector has enhanced the
              country’s global standing and attracted substantial venture capital investments. Additionally, it has facilitated
              numerous entrepreneurial ventures, further bolstering economic growth.

              Growth Trajectory and Economic Impact
              Over the past decade (2008–2018), the IT-BPM industry in India has witnessed nearly a two fold increase
              in revenue and its share of the GDP. The sector’s robust performance can be attributed to several key
              factors:

                 Investment in Technology: Indian Business Process Outsourcing (BPO) service providers heavily invest in
                 cutting-edge hardware and software to deliver top-tier services. Rigorous quality control measures ensure
                 that services are both error-free and of exceptional quality.

                Government Support: The Indian government has actively supported the BPO industry by providing
                 essential  infrastructure and logistical  support. This  backing has been crucial in fostering a conducive
                 environment for industry growth.
                Service  Diversity  and  Quality:  The  BPO  sector  in  India  is  highly  developed,  offering  a  wide  array  of
                 services with  remarkable  quality.  This extensive capability underscores India’s competitive edge  in the
                 global BPO landscape.

              Structure of the IT-BPM Industry

              Across the globe, the companies within the IT-BPM industry are categorised on the basis of:
                Sector in which the organisation is serving             Range of Services the company is offering
                Geographic spread of the operations                     Revenues and Size of operations
              In India, the structure of the IT-BPM industry is divided into the given categories:
                Multinational Companies (MNCs): These are the companies that are registered and have facilities, assets
                 and operations in more than one country at a time. Generally, the company has its headquarters in one
                 country and operates in many countries. They cater to external clients (both domestic and/or global).
                Indian Service Providers (ISPs): ISPs are only concerned with providing their services in India. These
                 service providers have their headquarters in India while they have their offices in multiple countries.

                Global  In-house  Centers  (GIC):  Global In-house (GIC) are offshore centers  that perform  designated
                 functions for their parent company. They only work for their parent company and do not serve external
                 clients. GIC has a share of one-fifth of IT-BPM exports in India.
                APPLICATIONS OF IT

              In technologically advanced nations, Information Technology has become an integral part of daily life. For
              users, computers serve as tools that provide desired information whenever needed. The use of computers



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