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  Administrative Services: Payroll, logistics and back office operations.
                   Healthcare: Medical billing, coding and transcription.

                   Legal and Data Management: Legal databases and data processing.
                   Content and Technology: Content development, GIS and IT help desk.

                   Business Operations: Software development, data warehousing, ERP and telecommunications.
                 ITeS helps organisations reduce costs and enhance service standards by outsourcing and optimising processes
                 across various sectors like finance, HR, healthcare and manufacturing.
                   BPO

                 BPO stands for Business Process Outsourcing. It means outsourcing business processes or functions to a third
                 party to get faster results at lesser cost with proper quality.
                 Outsourcing  is  usually  defined  as  “The  process  of  an  organisation
                 entering  into  a  contract  with  another  organisation  to  operate  and
                 manage  one  or  more of its operations  or  functions of the  parent
                 company”.  BPO  in  a  broader  sense  means  employing  an  external
                 agency or a third-party vendor to get the job done to attain maximum
                 accuracy at a comparatively lesser cost. The business transactions in
                 BPO could range from customer service, sales, collections and data processing to high-end technical support,
                 maintaining HR payrolls, predicting market trends and so on. These can be either voice-based or data-based
                 (non-voice) processes.
                 BPO also comes under IT services as IT plays a very useful role in optimising the business performance.
                 Types of BPO Services

                 Following are the types of BPO Services:
                   Customer Support Services: These services are related to giving information to clients by responding
                   through chatbot, voice, e-Mail, chats, etc.  Such customer support centres operate 24x7 throughout the year.
                   Typical examples include resolving customer queries related to travel, order status, product information,
                   grievance handling, etc.
                   Technical Support Services: These types of BPO services provide technical knowledge at the outsourced
                   centre to resolve customer queries pertaining to computer hardware, software, peripherals, and the Internet.
                   The queries handled include online training for user registration, recovering passwords, installation, product
                   support, troubleshooting and usage support. For example, if a customer is unable to install an application
                   on his computer, it is the online technician who troubleshoots the issue.
                   Data-Entry Services: These types of BPO services include entering data at a fast pace and care to maintain
                   a high degree of accuracy. For example, maintaining data related to sales, data entry of student details,
                   data entry of voters, mortgage, etc.
                   Accounting Services: These types of BPOs include services related to maintaining general ledger, financial
                   statements, balance sheets, bank reconciliation statements, assets and liabilities, etc.
                     Online Services: Such BPO services include online sales and purchases, e-booking, e-ticketing, etc. This is
                   one of the fastest modes to reach out to a majority of customers worldwide in the shortest span of time
                   and at a lesser cost.
                 In addition to the above services following are the popular services of the BPO industry:
                   Back Office Operation           Data Processing                        Human Resource Services
                   Insurance Claim Service         Legal Databases                        Medical Transcription



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