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21 st
              C.  Assertion and reasoning questions.                                               Century   #Critical Thinking
                                                                                                    Skills
                   The following questions consist of two statements – Assertion (A) and Reason (R). Answer these questions by
                 selecting the appropriate option given below:
                   i. Both A and R are true and R is the correct explanation of A.
                  ii. Both A and R are true but R is not the correct explanation of A.
                 iii. A is true but R is false.
                 iv. A is false but R is true.
                 1.   Assertion (A): Information Technology has streamlined business operations through automation.
                       Reason (R): Automation in manufacturing processes has led to a decrease in workplace safety and job satisfaction.
                 2. Assertion (A): Information Technology has improved accessibility to education resources.
                      Reason (R): IT has enabled the development of sophisticated manufacturing techniques that increase production
                   efficiency.
                 3. Assertion(A): Information Technology in libraries has decreased access to digital resources.
                      Reason(R):  Modern  libraries  use  computer  systems  to  track  book  availability  and  offer  e-books  for  remote
                   borrowing.
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                                                                                                   Century   #Critical Thinking
              D.  Statement-based questions.                                                        Skills
                   In the following questions, two statements are given. Statement 1 and Statement 2. Examine the statements
                 and mark the correct option:
                   i. Statement 1 is true , Statement 2 is true
                  ii. Statement 1 is false , Statement 2 is false
                 iii. Statement 1 is true , Statement 2 is false
                 iv. Statement 1 is false , Statement 2 is true

                  1. Statement 1: Multinational Companies (MNCs) operate only within their home country and do not have facilities
                    abroad.
                     Statement 2: MNCs have operations in multiple countries and usually have their headquarters in one country.
                  2.  Statement 1: Information Technology in healthcare is used for diagnostics and patient management.
                      Statement 2: Information Technology in healthcare has no impact on the efficiency of medical procedures.

                                                 Section B (Subjective Type Questions)

              A.  Answer the following questions:
                 1.  Explain the types of BPO services.
                 2.  List the name of sectors in which the IT industry is classified.
                 3.  What is Video Conferencing?
                 4.  Which are the different areas of healthcare where IT is used? And how?            [CBSE Handbook]
                 5.  How is IT used in libraries?                                                      [CBSE Handbook]

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              B.  Application-based questions.                                                     Century   #Critical Thinking
                                                                                                    Skills
                 1.   Aryan purchased a new software application but is unable to install it on his computer. He wants quick assistance
                    to resolve this issue without visiting a service center. Which type of BPO service would you suggest Aryan contact?
                 2.   Arjun is working in a software development company and needs to transfer large files between computers in
                    different offices across the world. Which communication method should he use to ensure a fast and secure
                    transfer of files?






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