Page 17 - IT_Play_V1.0 Class9
P. 17

Methods of Verbal Communication  WHAT IS NON-VERBAL COMMUNICATION?

 Following are the methods of verbal communication:  In non-verbal communication, words are not used to communicate as the sender’s message is conveyed
    Oral or Spoken Communication: When communication is established through telephonic conversation,   without using words. Non-verbal communication includes symbols, gestures, eye contact, handshake, facial
 face-to-face conversation, etc.  expressions, body language, etc. For example:
                 A non-verbal way of communication can make our message stronger and it may also help to adjust our
    Written Communication: When communication is established using written or typed messages in the   behaviour according to the listener’s reaction. It mostly helps in situations when we are unable to send a
 form of an e-mail, SMS, or any other format including photos, videos, music, etc.  proper message verbally. Suppose you are in a room full of noise, in this case, you may easily opt to send a
 Advantages of Verbal Communication  non-verbal message by using your hand movements.

 Following are the advantages of Verbal Communication:  We don’t realise the importance of non-verbal communication. We spend about 75% of our waking hours in

   Conversations give instant feedback, aiding quick decisions.  communicating out of which 80% is non-verbal in which our expressions and movements are used.
   Direct discussion is key to resolving issues effectively.  Do you know?
   Open communication is vital for teamwork and motivation.  Our speech also has non verbal elements, such as voice quality, speaking style, emotion, intonation,

   It’s interpersonal and strengthens relationships.  rhythm and stress known as ‘Paralanguage’.
 Disadvantages of Verbal Communication                     Non-Verbal Communication

 Following are the disadvantages of Verbal Communication

    It fails to fill the gap of cultural differences between the sender and receiver if there is a language barrier.  1 m
    The  different  languages  spoken  all  over  the  world  have  different  accents  and  use  different  colloquial
 phrases which cause confusion in the receiver’s mind.  Gestures  Facial   Posture  Touch  Space  Eye       ParaLanguage

    As there is not much time, the delivery may be misinterpreted if the receiver does not understand instantly.  Expressions  Contact
 3P’S OF PUBLIC SPEAKING  Importance of Non-Verbal Communication

 Public speaking involves addressing a live audience formally, whether it’s giving a speech on stage or lecturing   In daily communication, it is noticeable that   Word
 in a classroom. Mastery of this skill requires a strong command of language, a pleasing personality, and   the  majority  of  interactions  rely  on  body   (Verbal)
 the ability to engage the audience with effective voice modulation. Many people experience anxiety and   movements (such as facial expressions, arm
 nervousness before speaking on stage. Understanding the power of the 3 P’s can help overcome these fears   gestures,  and  other  motions)  and  voice
 and make one an effective speaker:  control  (including  tone,  pauses,  and  voice                   Expressions,

   Prepare: Plan the content of your speech based on your audience’s expectations. Make your content   modulation).  Most  communication  is  non-  Movements, Pictures
 interesting and engaging to capture your audience’s attention and earn their praise.  verbal,  incorporating  words,  tone  of  voice,   Voice Control   (Non-verbal and
                                                                                                       Visual)
                 and body language.                             (Non-verbal)
   Practice: Rehearse your speech out loud before the big day. Focus on controlling your voice modulation,
 plan your body movements and hand gestures, and practice pausing and breathing. Use a clock to check
 your timing and allow for unexpected occurrences.  Non-verbal  communication  enhances  the  strength  of  our  message.  Appropriate  gestures  while  speaking
                 make our message more impactful. Understanding non-verbal cues helps us gauge the audience’s reaction
   Perform: With thorough preparation and practice, you’re already halfway to success. Stay confident and   and adjust our behaviour or communication accordingly.
 manage your nerves to deliver a powerful performance.
                 Using proper gestures and postures conveys professionalism in the workplace. When verbal messages are
                 hindered by factors like noise or distance, hand movements can effectively convey our message. For instance,
 SESSION  3  Non-Verbal Communication  placing a finger on the lips signals the need for silence, while nodding the head and saying ‘yes’ express
                 agreement.
 As we know, all living things communicate, the animals communicate through different types of sound, smell,
 sign, etc. This type of communication is categorised as non-verbal communication. Let’s explore more about
 non-verbal communication in this chapter.





                                                                                           Communication Skills-I   15
   12   13   14   15   16   17   18   19   20   21   22