Page 108 - IT_Play_V1.0 Class9
P. 108
Unit-1 INTRODUCTION TO IT-ITES INDUSTRY
1 INTRODUCTION TO IT-ITES
INDUSTRY
Information and Communication Technology (ICT) has become essential in modern society. In today’s
digital age, we rely heavily on mobile devices for daily tasks, making it hard to imagine life without them.
Information Technology (IT) is one of the world’s fastest-growing economic sectors, facilitating easier and
more efficient information flow at various levels. The IT-enabled Services (ITeS) sector has transformed
global perceptions of our country and significantly contributed to the Indian economy. This session will
introduce the basic concepts and ideas related to IT and ITeS.
The advent of computers has led to extraordinary advancements in Information and Communication
Technology, revolutionising our world and daily lives. This technology has developed incredible tools and
resources, providing instant information. Information Technology has established a global network that
connects people worldwide, enabling the transmission, sharing, analysis, and storage of data. Its impact is
evident in all aspects of society, including homes, hospitals, schools, offices, and research centres. India is
rapidly emerging as a global hub for IT services. According to the Indian Software Product Industry Round
Table (ISPIRT), India has the potential to develop a software product industry worth US$ 100 billion by 2025.
INFORMATION TECHNOLOGY
Information Technology (IT) is a crucial element of our modern world, impacting nearly every aspect of daily
life. From cable TV and on-demand web series to communication through phones, video calls and Skype, IT
plays a central role. It facilitates online shopping, banking transactions, and electronic data interchange. With
just a click, the Internet provides access to a vast amount of global information.
The opportunities in IT industries can be broadly classified into:
Software Development IT Application IT enabled Services (ITeS)
Software development is one of the core task in the IT industry. Operation mechanisms of various organisations
are being converted to applications or software, which are helping to transform various sectors such as
banking, health care, education, etc. into a more digitalised form.
E-enabled services significantly cut costs and enhance service standards, with Internet service providers
striving to deliver efficient B2B e-commerce solutions. ITeS seamlessly integrates various services into a single
delivery system for end-users.
The IT and ITeS sectors generate a large amount of employment every year. This sector has seen unparalleled
growth over the last decade. With the immense opportunities that this sector has to offer, a large number of
companies are investing to expand and set up IT and ITeS businesses in India.
INFORMATION TECHNOLOGY ENABLED SERVICES
Information Technology enabled Services (ITeS) utilise technology to enhance business operations and
improve service quality. Also known as web-enabled or remote services, ITeS covers a broad range of functions
and offers diverse career opportunities in areas such as:
Customer Support: Call centres and CRM.
106 Information Technology Play (Ver 1.0)-IX

