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9.   Which of the following is an important step that helps in collection of information from the receiver?
                       a. Information                                    b. Message
                       c. Feedback                                       d. Data
                   10.  The message intended to be delivered through communication should be clear and in understandable format. Which of
                       the following is related to this statement?
                       a. Measures to overcome barriers                  b. 7Cs in effective communication
                       c. Feedback                                       d. All of these
                   11.  Which of these is an imperative sentence?                                                 [NCERT]
                       a. Switch off the fan.                            b. Sheila has gone to the market.
                       c. Where are my pen colors?                       d. Oh no! I missed my flight.
                   12.  Which of the following statement is true about communication?                             [NCERT]
                       a. 50% of our communication is non-verbal
                       b. 20% communication is done using body movements, face, arms, etc.
                       c. 5% communication is done using voice, tone, pauses, etc.
                       d. 7% communication is done using words.

                 B.  Fill in the blanks.

                    1.               is the act of sharing or exchanging information, ideas or feelings.
                    2.  The              gets the message and interprets it into meaningful information.
                    3.               communication happens in the absence of written or spoken words.
                    4.               plays a very important role in the personal and professional development of a person.
                    5.               is the interpretation of the message delivered by the sender.
                    6.               works as an indicator to ensure a successful transmission of the message.
                    7.  Feedback completes the whole process of         .
                    8.               feedback is a very powerful tool for students in achieving successful learning.

                    9.               feedback does not contain detailed analysis and description.
                   10.  The inability to communicate using a language is known as a    barrier.

                 C.  State whether these statements are true or false.

                    1.   We should use Acronyms and Jargons for verbal communication.
                    2.   Feedback makes communication a two-way process.
                    3.   Facial Expression is not important for effective communication.
                    4.   Be a good listener and nod in between while listening.
                    5.   Offended language and tone should be used in feedback.
                    6.   Feedback gives way to new ideas to improve the process of communication.
                    7.   Body language is a very important part of non-verbal communication.
                    8.   Feedback has to be instant for an effective communication.

                    9.   Visual Communication is time consuming process.
                   10.   Formal feedback is a very fast process.

                                                  SECTION B (Subjective Type Questions)

                 A.  Short answer type questions.

                    1.  What do you understand by verbal communication? Give examples where it is more effective.
                    2.  Explain any three skills for mastering verbal communication.

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