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4.  Give two important features of specific feedback.
                Ans.   Specific feedback focuses on the specific points of utmost importance and should be conveyed to the sender.
                 5.  Give three reasons for interpersonal barrier in the communication process.
                Ans.  Three reasons for interpersonal barrier are:
                     a.  Withdrawal or lack of being in touch for communication.
                     b.  Strict rituals of people living in certain geographical area.
                     c.  Poor self-esteem or social anxiety.
                 6.  What are writing skills?
                Ans.  Writing skills is the ability to use the language tools and knowledge in a most effective way into words that have some
                    meaningful form. Writing skills allow people to connect without physically being present in a room.
                 7.  What is Declarative/assertive sentence? Give examples.
                Ans.   A sentence which gives information and marks a bold statement. It may state a fact. Most of the sentences in the English
                    language are assertive sentences. For example, My dog is very intelligent.
                 8.  Why is feedback important in communication?
                Ans.   Feedback  is  the  final  component  in  the  process  of  communication.  When  someone  gives  feedback,  it  means  they
                    understood what was said to them. This understanding is important because it tells the speaker that their message was
                    clear and meaningful. If there is no feedback, communication will be incomplete and ineffective.

              B.  Long answer type questions.

                 1.   Give any three important points to keep in mind related to body language for a positive impact in a School Appointment
                    Interview.
                Ans.  Three important points to keep in mind related to body language are:
                    ●  Be relaxed, calm and confident when you walk in for starting a communication.
                    ●  Keep smiling in between as it shows that the person is confident and trustworthy.
                    ●  Stand or sit with a relaxed posture and straight spine.
                    ●  Keep your arms open and by your side when not communicating.
                 2.  Explain any two main objectives of effective communication.
                Ans.  Development of Interpersonal Skills: The skills which you use in your everyday life to communicate formally or informally
                    with the people around you as an individual or as a group are called interpersonal skills. People with strong interpersonal
                    skills build better and long-lasting relationships, both at home and at work.
                     To Express Effectively with Maximum Efficiency: Avoid unnecessary words so that precise and meaningful information is
                    delivered to the receiver. Facial expressions, eye movement, body posture and gestures are quite effective non-verbal
                    signals that lead to maximum efficiency of effective communication.
                 3.   Give any three characteristics of a good feedback.
                Ans.  Three characteristics of a good feedback are:
                    ●   Clear and Specific: As general feedback and unwanted statements will not give a true picture of the effectiveness of the
                       communication.
                    ●   Timely: Sometimes instant feedback is quite helpful, and in some situations may be after a period of time. But feedback
                       loses its importance if given at “inappropriate time”.
                    ●   Polite: Offended language and tone should not be used.

                 4.  Why is body language important? What are the five main elements of body language?
                Ans.  Body Language is a very important part of non-verbal communication that reveals your true thoughts and emotions. It
                    includes gestures, body postures, movements and expressions to convey our message in a group or to an individual. The
                    five main elements of the body language are:
                    ●  Facial expression
                    ●  Body movement and posture
                    ●  Gestures
                    ●  Eye contact
                    ●  Touch

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