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Verbal Communication
Verbal communication is the most popular form of communication where
the transmission of messages occurs with the usage of words that can be
in oral spoken or written form. It includes sounds, words, and speech. It
is often used during presentations, video or teleconferences, informal or
formal telephone calls, discussions, lectures, public speaking, meetings,
etc. Verbal Communication can be divided further as:
• Oral or Spoken Communication: Communication which involves
speaking. It can be face-to-face conversation or talking on a phone.
• Written Communication: Communication which involves written or typed words. It can be writing letters, notes,
email, etc.
Thus, language plays a very important role in this form of communication. Speaking with clarity, being short, simple
and focussed are important tools that will help in the process of verbal communication. Verbal communication can be
further classified into: interpersonal communication, written communication, small group communication and public
communication.
Interpersonal Communication
Interpersonal communication is a one-to-one formal or informal conversation
between two individuals. There are less chances of misinterpretation of
information in this type of communication. For example:
• Conversation between teacher and parent during parent-teacher meeting.
• A teacher clearing a doubt of a student on a specific topic during recess
time.
• Two friends working on a class project.
• A telephonic conversation between two people.
Written Communication
In this type of communication words are written in the form of letters,
circulars, reports, manuals, SMS, social media chats, school notes, projects
etc. Vocabulary and grammar of any language used should be good to have
effective communication. It can be between two or more people.
Small Group Communication
It is an interactive communication amongst a group of people like in Press
conferences, Board meetings, Staff Meetings, Interactive sessions between
teacher and students in a class etc. For example:
• On the spot quiz based on the topic covered in a class.
• An interview of a candidate with a panel of people.
• Meeting of the principal with the teaching staff.
Communication Skills-II 23

