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5. What is Emotional Intelligence? What are the steps to manage emotional intelligence at work?
Ans. Emotional intelligence is the ability to identify, and manage one’s own emotions, as well as the emotions of others.
Following are the steps to manage emotional intelligence at work:
● Understand Your Emotions: Observe your behaviour and note the things you need to work on. You can then work on
the things you need to improve.
● Rationalise: Do not take decisions abruptly; be rational in your thinking.
● Practise: Do meditation and yoga to keep yourself calm.
21 st
C. Competency-based/Application-based questions. Century #Productivity & Accountability
Skills
1. Anaya was working on a project independently with 2 other subordinates. She has a lot of work to do but she has little time
and she also needs to take care of her family. Suggest what she should do in order to achieve her timeline.
Ans. She should first communicate the project guidelines to her team and create an action plan according to her priorities to
achieve the deadline.
2. Vimal works in the office because he has to repay his loan and look after his family. He gets no satisfaction from his job.
There is no chance of promotion either. What type of motivation does Vimal possess?
Ans. External-motivation.
Unsolved
SECTION A (Objective Type Questions)
A. Choose the correct option.
1. What makes you complete work or studies without others cheering you? [NCERT]
a. Self-confidence b. Communication
c. Self-motivation d. Self-esteem
2. Sneha works hard to get the best speaker award in the school annual day event. What type of motivation is this?
a. Internal b. External
c. Both internal and external d. Not any specific type of motivation
3. What is intrinsic motivation?
a. Doing gardening b. Reading books
c. Cooking in the kitchen d. All of these
4. What is important for building self-motivation?
a. Finding your faults b. Copying others
c. Focus on goals d. Take it easy
5. Ravi works hard to get the best student award at the end of year. What type of motivation is this? [NCERT ]
a. Internal b. External
c. Both internal and external d. Not any specific type of motivation
B. Fill in the blanks.
1. is a short-term or long-term response of the body.
2. Another word for good stress is .
3. Stress causing agent related to money or unplanned saving is named as .
4. relax the body and energise it at the same time.
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