Page 37 - TP_IT_V1.0_C10_flipbpookl
P. 37

All these above factors will lose the interest of the people to communicate which might be either misinterpretation or
                 incomplete communication of information.

                 Organisational Barrier
                 Inadequate flow of information amongst employees working at different levels of hierarchy may lead to organisational
                 barriers. This may be due to:
                 •  the restricted rules and policies of an organisation as the employees avoid getting into the hassle of sending or
                   receiving any message. For example, if the company rule says that all communication should be in writing, then
                   even a small message where time constraint plays a very important role in decision making may lead to delay in the
                   transmission due to writing formalities and level of approval required from different people.
                 •  a formal  communication  protocol  is  always followed when communication  takes place between senior  and
                   his subordinate. In such situations, a subordinate employee will always have a fear, anxiety and withdrawal in
                   communication.
                 •  absence of certain facilities like a comfortable working environment, telephone, fax or internet connectivity, suitable
                   temperature, sufficient tools, stationery and healthy relationships with the co-worker may affect the efficiency of
                   employees and hinder the process of communication.
                 •  poor coordination amongst the employees due to the complex organisational structure will lead to filtering and
                   misinterpretation of the information.

                 Cultural Barrier

                 Culture is values and principles followed in the lives of people living in society. It is the sharing of customs, rituals,
                 beliefs, ideas, art, knowledge, values, morals, ideals, etc. amongst people living in their own geographically restricted
                 areas.
                 •  As mindset of people of different cultures are different, so is their language, signs and symbols. This causes a barrier
                   to communication.
                 •  Culture also gives rise to prejudices and stereotypes. These become the societal norms, thus becoming a barrier to
                   effective communication amongst people of different cultures.
                 •  Different cultures adopt different ways of communication. For example, some cultures may be very open while
                   others may be orthodox, thus affecting ways people communicate among various cultural sects. For example, in
                   Arab countries it is considered to be a social crime to greet an opposite gender by shaking hands.


                         WAYS TO OVERCOME BARRIERS TO EFFECTIVE COMMUNICATION

                 Some of the important measures we should use to overcome barriers are listed below:
                 •  Use simple language.
                 •  Do not form assumptions on culture, religion or geography.
                 •  Try to communicate in person as much as possible.
                 •  Use visuals.

                 •  Take help of a translator to overcome differences in language.
                 •  Be respectful of other's opinions.


                         BASIC WRITING SKILLS

                 Writing skills is the ability to use the language tools and knowledge in a most effective way into words that have some
                 meaningful form. Writing skills allow people to connect without physically being present in a room.



                                                                                                Communication Skills-II  35
   32   33   34   35   36   37   38   39   40   41   42