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10. A right form of is important for giving genuine or authentic feedback to the sender.
11. Not understanding the customs or traditions of a speaker could mean there is a .
12. means respective and friendly in communication.
13. Speaking disability is an example of .
14. The message intended to be delivered through communication should be clear and in .
15. Communication is a two-way process where a sends a message and the responds to it
by sending a feedback.
Ans. 1. Pronoun 2. exclamation mark 3. Encoding 4. Non-verbal communication
5. Visual 6. feedback 7. preposition 8. verbal, non-verbal
9. grammatical 10. response 11. cultural barrier 12. Courteous
13. language barrier 14. understandable form 15. sender, receiver
C. State whether these statements are true or false.
1. Maintaining an Eye contact is a positive facial expression.
2. 7% communication is done using words.
3. Offering continuous support is not required in feedback.
4. Avoid unnecessary words to express effectively with maximum efficiency.
5. Clear and Specific are effective components of good feedback.
6. Development of Interpersonal Skills is required for effective communication.
7. Do not hand shake, bow or namaste before you begin with the conversation.
8. Feedback is not important for communication cycle.
9. The action in a passive sentence is received by the subject.
10. Poor self-esteem or social anxiety creates communication barrier.
11. Organisational barriers lead to inadequate flow of information amongst employees.
12. Clarity of idea is not important before communication.
13. Respecting cultural differences is not important in effective communication.
14. One needs to be an active listener for effective communication.
Ans. 1. True 2. True 3. True 4. True 5. True 6. False 7. False 8. False
9. True 10. True 11. True 12. False 13. False 14. True
SECTION B (Subjective Type Questions)
A. Short answer type questions.
1. Write down the different types of verbal communication. Give an example for each type.
Ans. Different types of verbal communication are:
● Oral or Spoken Communication: Communication which involves talking. Face-to-face conversation, Talking on a phone.
● Written Communication: Communication which involves written or typed words. Writing letters, notes, email, etc.
2. What is communication?
Ans. The imparting or exchange of information by speaking, writing, or using some other medium is known as communication.
3. Give any two measures to overcome barriers to effective communication.
Ans. Clarify the idea before communication: The sender should be clear with the main objective of the message to be
communicated to the receiver.
Communicate according to the need of the receiver: The structure and the content of the message should be prepared
keeping in mind the actual requirement and the level of understanding of the receiver.
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