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• Do not be overconfident in your expressions and your tone.
• Do not lean on the wall or any other object near you.
• Do not lean forward or backward while sitting.
• Do not fidget with the objects like paper, pen, etc. around you. It shows you are bored and avoiding the conversation.
• Do not roll your eyes around or stare.
• Do not hold a book or anything in front to block the view.
FEEDBACK
A communication cycle is incomplete and irrelevant without feedback. Feedback is a response of the receiver with
respect to the message received from the sender. It works as an indicator for the successful transmission of the
message thus making communication a two-way process. If there is no feedback, communication will be incomplete
and ineffective. Feedback is not only giving answers in the class but also sharing new ideas related to the concept.
Feedback can be positive or negative. A good feedback is always:
• specific
• helpful
• kind
Feedback completes the whole process of communication. A good feedback is one that is:
• Clear and Specific: As general feedback and unwanted statements do not give a true picture of the effectiveness of
the communication.
• Timely: Sometimes, instant feedback is quite helpful and in some situations may be after a period of time. But
feedback loses its importance if given at “inappropriate time”.
• Polite: Offended language and tone should not be used.
• Descriptive: Focus on what message the sender wants to convey rather than evaluating the message.
• Authentic: A right form of response is important for giving genuine or authentic feedback to the sender.
• Offering Continuous Support: The sender should be available for support if needed to achieve the desired result in
the process of communication.
For example, in a class after the explanation of a chapter is done by the teacher, she can take the feedback by asking
questions like “Do you understand?” or “Do you have any doubts?” etc. At the same time, she must allow her students
to express their views to complete this cycle of communication. This will help a teacher to evaluate the effectiveness
of the lecture covered in the same terms as intended and planned by her.
Feedback
Sender Encoding Message Channel Receiver Decoding
Noise
The response of the receiver can be verbal or non-verbal. In the above example, a smile would be a positive feedback
to convey ”Yes, understood” whereas rolling your eyes and fidgeting with the objects around will indicate “not
understood or not interested”. The teacher can also ask a question to know the status of the class and the feedback
will be the answer conveyed orally or in written form.
30 Trackpad Information Technology (Ver. 1.0)-X

