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UNIT Introduction to
1 IT–ITeS Industry
Topics Covered 95%
Information Technology Information Technology-Enabled Services (ITeS)
Business Process Outsourcing (BPO) Business Process Management
IT-BPM Industry Structure of the IT-BPM Industry
Applications of IT
Information Technology is an important part of our dynamic world. Nearly every aspect of our daily lives relies on this
technology. For example, we use it for cable TV at home, web series and movies on demand, interaction between
friends and family through phones, video call, skype, online shopping, online banking transactions, electronic data
interchange and much more. The whole world’s information can be accessed through the Internet with a click of
a button. Information and Communication Technology (ICT) refers to the infrastructure of all computing devices,
networking components, applications, and systems that together allow people and organisations to interact in the
digital world.
UNESCO defined the term ICT as "Diverse set of technological tools and resources used to transmit, store, create, share
and exchange information. These technological tools and resources include computers, the Internet (websites, blogs and
emails), live broadcasting technologies (radio, television and webcasting), recorded broadcasting technologies (podcasting,
audio and video players and storage devices) and telephony (fixed or mobile, satellite,visio/video-conferencing, etc.)".
In this chapter, we will study in detail, the concept of IT and its importance in the government and public services.
INFORMATION TECHNOLOGY
Information Technology (IT) means creating, managing, storing, and exchanging information. It is the use of hardware,
software, database and networking technology for
accessing, storing, retrieving and transmitting the
information. The information may be contained in the
form of text, images, graphics, audio, video, or animations.
In today's world, the growth and progress of the country
depends on the level of Information Technology. It
helps individuals to communicate any information they
want at any time through the Internet connection. This
convenience has brought so much comfort that it has
become an integral part of our lives.
Introduction to IT–ITeS Industry 173

