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8. E-banking allows customers to perform banking transactions online.
9. CAD and CAM applications are used in drawing, designing, and manufacturing in various fields.
10. IT has no significant impact on the entertainment industry.
Ans. 1. False 2. False 3. True 4. True 5. True 6. False 7. True 8. True 9. True 10. False
SECTION B (Subjective Type Questions)
A. Short answer type questions.
1. Mention advantages of ITeS.
Ans. The following are the advantages of ITeS:
• Reduction in operating cost • Specialised services • Expansion of business on global platforms.
2. Differentiate between Back Office Outsourcing and Front Office Outsourcing.
Ans. Back Office Outsourcing: Back Office Staff are experts who work at the back end of an organisation and deals with
outsourcing internal business processes like data entry, billing, accounting, human resource, purchasing, etc.
Front Office Outsourcing: Front Office Staff are individuals who possess excellent communication skills and interact directly
with clients or customers. It includes outsourcing services like sales and marketing, help desks, customer support services,
telemarketing, etc.
3. What are BPOs?
Ans. Business process outsourcing is the process of outsourcing business-related activities. Technically, it is defined as
outsourcing of one or more functional unit of a business to a third-party vendor all across the globe to increase the
efficiency and reduce the cost of investment with maximum profits.
4. Give two examples where Business Process Management can be used.
Ans. The following are the examples where BPM can be used:
• BPM can be adopted for managing the list of patients in a day for online OPDs of different doctors on a common platform.
• BPM can be a good practice in Human Resources for planning and managing the incentives of employees working at
different hierarchies.
5. What are Human-Centric BPM?
Ans. Human-Centric BPM model directly impacts the employees and the clients. Its focus is more on the human interaction with
the business processes. The main advantage of keeping the human interaction is that the task can be paused and resumed
with different sets of people.
6. Name the sub sectors of IT- BPM industry.
Ans. The sub sectors of IT-BPM industry are IT Services (ITS), Business Process Management (BPM), Engineering Research &
Development (ER&D), Software Product Development (SPD).
B. Long answer type questions.
1. Mention the main applications of IT in Education sector.
Ans. The following are main applications of IT in education sector:
• Interactive white boards and smartboards are used in classroom by teachers in classrooms to facilitate an effective
teaching-learning process.
• Through online mode, learning can be made accessible by students living in distant places.
• Students can access any information through free and paid online educational services like YouTube channels, tutorials,
apps, etc.
• Online courses are also available by many renowned universities all across the world.
Introduction to IT–ITeS Industry 191

