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Part B: Subject Specific Skills
Unit 1 Introduction to IT–ITeS Industry 173
Information Technology Information Technology Enabled Services (ITeS)
Business Process Outsourcing (BPO) Business Process Management
IT-BPM Industry Structure of The IT-BPM Industry
Applications of IT
Unit 2 Data Entry and Keyboarding Skills 198
Computer Keyboard Skills—An Introduction Types of Keyboard Layouts
Categories of Keys on the Keyboard Keys and their Functions
Some Important Keys Typing a Text, Sentence or a Paragraph
Typing a Capital letters, Symbols or Guide for Typing Deleting a Text
Typing Ergonomics Touch Typing—An Introduction
Positioning of Fingers on the Keyboard Pointing Devices
Rapid Typing Tutor Select a Course
Begin a Lesson How to Interpret Your Results
Viewing and Analysing Statistics Working with Lesson Editor
Calculating Typing Speed Typing Accuracy
Typing Rhythm
Unit 3 Digital Documentation 229
Typewriter Word Processor
What is LibreOffice? Create a New Document
Save a Document Close a document
Open an Existing Document Cursor Movement
Non-Printing Characters Undo and Redo
Cut, Copy and Paste the Selected Text Selecting the text
Find and Replace Jumping to a given page number
Spell Check and Grammar Check Thesaurus and Synonyms
Formatting a Document Formatting the Text
Formatting a Paragraph Formatting a Page
Creating and Working with Tables Printing a Document
Mail Merge
Unit 4 Electronic Spreadsheet 291
Introduction to Spreadsheet LibreOffice
Getting Started with LibreOffice Calc Creating a Spreadsheet
Saving a Spreadsheet Opening an Existing Spreadsheet
Printing a Sheet Navigation in a Sheet
Entering Data Mathematical Operators Used in a Formula
Using Cell Address in Formula Insert a Column or a Row
Delete a Column or a Row What are Functions?
Formatting data in the Sheet Speeding Up the Data Entry
Find and Replace Cell Referencing
Creating Charts
Unit 5 Digital Presentation 336
Characteristics of a Good Quality Presentation Introducing LibreOffice Impress
Creating a New Presentation Using Help
Working with Slides Using Undo and Redo Options
Viewing a Presentation Workspace Views
Running a Slide Show Using Tables in a Presentation
Images Drawing Graphics Objects
Grouping and Ungrouping Objects Working with Slide Masters
Applying Animation Slide Transition
Closing LibreOffice Impress
Part C: Practical Work
Practical Work 377
Viva Voce Questions 381
Projects (Hints for Part D) 383
Glossary 389
Sample Question Paper-I 391
Sample Question Paper-II 394
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