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Types of Business Process Management
Every business is different. On the basis of purpose they serve, Business Process Management can be categorised as:
• Integration-Centric BPM: In this type of BPM model, the focus is more on using computer-based application
programming interfaces. It creates a smooth flow of data between the network of automated tools that integrate
different departments of a business. With less of human interaction, the repetitive tedious task can be done
efficiently.
For example, this BPM model can be used to integrate the sales and marketing department of a company which is
always expected to work hand-in-hand for maximum sales and profits.
• Human-Centric BPM: This type of BPM model directly impacts the employees and the clients. Its focus is more
on the human interaction with the business processes. The main advantage of keeping the human interaction is that
the task can be paused and resumed with different sets of people.
For example, this BPM model can be used by the HR department for hiring the employees of the company and
dealing with their salaries and incentives.
• Document-Centric BPM: In this type of BPM model, the focus is more on the documentation-designing and
approvals involved in the workflow of the business processes. They help the document in designing, formatting,
verifying, routing it at different stages for signing and approval. All this reduces the need for emailing documents
back and forth and prevents the time wastage.
For example, this BPM model is used to design a company’s budget, targets, legal services, insurance, contracts and
proposals for designing new systems.
IT-BPM INDUSTRY
Information Technology used for the smooth working of the business combined with Business Process Management
will form a new branch called IT-BPM. This is one of the most important sectors in the world. There are 4 divisions or
sub-sectors of the IT-BPM industry as listed below:
• IT Services (ITS): The services related to hardware and software maintenance, training and support, IT outsourcing,
web hosting services, IT consulting, etc.
• Business Process Management (BPM): It includes management of one or more business processes by an external
organisation, customer interaction, knowledge and legal services offered.
• Engineering Research & Development (ER&D): It includes processes associated with the manufacturing and
delivering of a product or service, research and development for hardware and software technologies.
• Software Products Development (SPD): Software available through sale, lease, rental or as a service for IT-BPM
industry.
IT-BPM Industry in India
India’s IT-BPM industry accounts for 55% of the global outsourcing market size. In India, this industry constitutes 8% of
India’s GDP. The industry is the largest employer within the private sector, employing 3.9 million people and is home to
the world’s 3rd largest start-up community. The industry has helped in providing employment and a good standard of
living to millions. The government is also facilitating this industry with favourable policies and incentives.
BPO Service Industry is doing exceptionally well in India because of the following advantages:
• BPO service providers in India invest in hi-tech hardware and software to deliver the best of services. They follow
quality checks to ensure error free and exceptional service.
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