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Types of Business Process Management
                 Every business is different. On the basis of purpose they serve, Business Process Management can be categorised as:

                 •  Integration-Centric  BPM:  In  this  type  of  BPM  model,  the  focus  is  more  on  using  computer-based  application
                   programming interfaces. It creates a smooth flow of data between the network of automated tools that integrate
                   different departments of a business.  With less of human  interaction, the repetitive  tedious  task can be done
                   efficiently.
                   For example, this BPM model can be used to integrate the sales and marketing department of a company which is
                   always expected to work hand-in-hand for maximum sales and profits.
                 •  Human-Centric BPM: This type of BPM model directly impacts the employees and the clients. Its focus is more
                   on the human interaction with the business processes. The main advantage of keeping the human interaction is that
                   the task can be paused and resumed with different sets of people.
                   For example, this BPM model can be used by the HR department for hiring the employees of the company and
                   dealing with their salaries and incentives.

                 •  Document-Centric  BPM:  In  this  type  of  BPM  model,  the  focus  is  more  on  the  documentation-designing  and
                   approvals involved in the workflow of the business processes. They help the document in designing, formatting,
                   verifying, routing it at different stages for signing and approval. All this reduces the need for emailing documents
                   back and forth and prevents the time wastage.
                    For example, this BPM model is used to design a company’s budget, targets, legal services, insurance, contracts and
                   proposals for designing new systems.



                         IT-BPM INDUSTRY

                 Information Technology used for the smooth working of the business combined with Business Process Management
                 will form a new branch called IT-BPM. This is one of the most important sectors in the world. There are 4 divisions or
                 sub-sectors of the IT-BPM industry as listed below:
                 •  IT Services (ITS): The services related to hardware and software maintenance, training and support, IT outsourcing,
                   web hosting services, IT consulting, etc.
                 •  Business Process Management (BPM): It includes management of one or more business processes by an external
                   organisation, customer interaction, knowledge and legal services offered.
                 •  Engineering  Research  &  Development  (ER&D):  It includes  processes  associated with the manufacturing and
                   delivering of a product or service, research and development for hardware and software technologies.

                 •  Software Products Development (SPD): Software available through sale, lease, rental or as a service for IT-BPM
                   industry.
                 IT-BPM Industry in India

                 India’s IT-BPM industry accounts for 55% of the global outsourcing market size. In India, this industry constitutes 8% of
                 India’s GDP. The industry is the largest employer within the private sector, employing 3.9 million people and is home to
                 the world’s 3rd largest start-up community. The industry has helped in providing employment and a good standard of
                 living to millions. The government is also facilitating this industry with favourable policies and incentives.

                 BPO Service Industry is doing exceptionally well in India because of the following advantages:
                 •  BPO service providers in India invest in hi-tech hardware and software to deliver the best of services. They follow
                   quality checks to ensure error free and exceptional service.



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