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10.  What is the process of outsourcing a work process to a different country called?
                    a. Offshore outsourcing                            b. Domestic outsourcing
                    c. Outsourcing                                     d. Nearshore outsourcing

                Ans.  1. c. 2. b. 3. c. 4. b. 5. b. 6. d. 7. c. 8. b. 9. d. 10. a.

              B.  Fill in the blanks.

                  1.               means creating, managing, storing and exchanging information.
                  2.               is an outsourcing services within the same country but may be located in a different city or a state.

                  3.  A discipline that focuses on standards to manage and improve the business processes is known as   .
                  4.               BPM model directly impacts the employees and the clients.
                  5.               organisations have centralised head offices in their home country to manage global operations across
                    various countries.

                  6.  IT-BPM industry in India constitutes      of India’s GDP.
                  7.  The              was launched by the Government in 2015.
                  8.               is an emerging technology where the Internet is used for online promotions and advertisements.

                  9.               improves digital connectivity in the country.
                10.  Virtual offices are a new trend to reduce the     with a higher degree of flexibility and efficiency.

                Ans.  1. Information Technology (IT)   2. Onshore/Domestic Outsourcing    3. Business Process Management (BPM)
                     4. Human-Centric            5. Multinational Corporations (MNCs)   6. 8%

                     7. Digital India            8. Digital marketing              9. Wi-Fi hotspots
                     10. administrative costs

              C.  Match the following:
                  1.  Front Office Outsourcing              a.  National Digital Communications Policy 2018

                  2.  Broadband for All                     b. IBM
                  3.  Multinational Companies               c.  Email

                  4.  Entertainment                         d. Customer support services
                  5.  Communication                         e. Amazon

                Ans.  1. d. 2. a. 3. b. 4. e. 5. c.

              D.  State whether the following statements are true or false:
                  1.  Nearshore Outsourcing is outsourcing services within the same country.

                  2.  BPM is a one-time project that studies and improves business processes.
                  3.  BPO services in India invest in high-tech hardware and software to deliver quality services.
                  4.  Satyam Pitroda is known as the Father of India’s Computer and IT Revolution.

                  5.  Online banking and e-commerce are not feasible without the implementation of IT.
                  6.  Smartphones and laptops are not used for attending online classes and conducting meetings.

                  7.  eSign Framework enables users to digitally sign a document online using Aadhaar authentication.




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