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Part B: Subject Specific Skills
              Unit  1  Introduction to IT–ITeS Industry                                                             173
                  Information Technology                          Information Technology Enabled Services (ITeS)
                  Business Process Outsourcing (BPO)              Business Process Management
                  IT-BPM Industry                                 Structure of The IT-BPM Industry
                  Applications of IT
              Unit  2  Data Entry and Keyboarding Skills                                                            198

                 Computer Keyboard Skills—An Introduction         Types of Keyboard Layouts
                 Categories of Keys on the Keyboard               Keys and their Functions
                 Some Important Keys                              Typing a Text, Sentence or a Paragraph
                 Typing a Capital letters, Symbols or Guide for Typing    Deleting a Text
                 Typing Ergonomics                                Touch Typing—An Introduction
                 Positioning of Fingers on the Keyboard           Pointing Devices
                 Rapid Typing Tutor                               Select a Course
                 Begin a Lesson                                   How to Interpret Your Results
                 Viewing and Analysing Statistics                 Working with Lesson Editor
                 Calculating Typing Speed                         Typing Accuracy
                 Typing Rhythm

              Unit  3  Digital Documentation                                                                        229
                 Typewriter                                       Word Processor
                 What is LibreOffice?                             Create a New Document
                 Save a Document                                  Close a document
                 Open an Existing Document                        Cursor Movement
                 Non-Printing Characters                          Undo and Redo
                 Cut, Copy and Paste the Selected Text            Selecting the text
                 Find and Replace                                 Jumping to a given page number
                 Spell Check and Grammar Check                    Thesaurus and Synonyms
                 Formatting a Document                            Formatting the Text
                 Formatting a Paragraph                           Formatting a Page
                 Creating and Working with Tables                 Printing a Document
                 Mail Merge
              Unit  4  Electronic Spreadsheet                                                                       291
                 Introduction to Spreadsheet                      LibreOffice
                 Getting Started with LibreOffice Calc            Creating a Spreadsheet
                 Saving a Spreadsheet                             Opening an Existing Spreadsheet
                 Printing a Sheet                                 Navigation in a Sheet
                 Entering Data                                    Mathematical Operators Used in a Formula
                 Using Cell Address in Formula                    Insert a Column or a Row
                 Delete a Column or a Row                         What are Functions?
                 Formatting data in the Sheet                     Speeding Up the Data Entry
                 Find and Replace                                 Cell Referencing
                 Creating Charts
              Unit  5  Digital Presentation                                                                         336

                 Characteristics of a Good Quality Presentation    Introducing LibreOffice Impress
                 Creating a New Presentation                      Using Help
                 Working with Slides                              Using Undo and Redo Options
                 Viewing a Presentation                           Workspace Views
                 Running a Slide Show                             Using Tables in a Presentation
                 Images                                           Drawing Graphics Objects
                 Grouping and Ungrouping Objects                  Working with Slide Masters
                 Applying Animation                               Slide Transition
                 Closing LibreOffice Impress
                                                        Part C: Practical Work
               Practical Work                                                                                       377
               Viva Voce Questions                                                                                  381
               Projects (Hints for Part D)                                                                          383
               Glossary                                                                                             389
               Sample Question Paper-I                                                                              391
               Sample Question Paper-II                                                                             394
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