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Geographical Area of Operations
On the basis of geographical area of operations, BPOs can be divided into three types as given below:
• Onshore/Domestic Outsourcing: This involves outsourcing services within the same country but may be located in
a different city or a state. The main advantage is you get a skilled team in the same time zone, that shares the same
language and culture.
• Offshore Outsourcing: This refers to outsourcing services outside the company’s own country. The main advantage
may be better geographical area, political stability, skilled low-cost labour and better tax plans.
• Nearshore Outsourcing: This involves outsourcing services to the company’s neighbouring countries rather than
people in your own country. The main advantage is hiring people with similar time zones and taking the benefits of
in-between options compared to offshore and onshore outsourcing.
BUSINESS PROCESS MANAGEMENT
Business Process Management (BPM) is defined as a discipline that focuses on standards to manage and improve
the business processes. It is neither a task nor a project that is handled one time. It is an effective methodology that
studies, identifies, changes, and monitors business processes to ensure that they run smoothly and can be improved
over time. For example:
• BPM can be adopted for managing the list of patients in a day for online OPDs of different doctors on a common
platform.
• BPM can be a good practice in human resources for planning and managing the incentives of employees working at
different hierarchies.
BPM helps a business to:
• Control the chaos at different levels.
• Create, analyse, and improve the business processes.
• Increase the efficiency in all the core functions.
• Closely track a business item in a workflow.
• Meet the deadlines of the interlinked tasks smoothly.
• Design a new, perfect system to bring maximum profits.
Nathaniel Palmer is recognised as one of the early originators of BPM, and has led the
design for some of the industry’s largest-scale and most complex projects involving
investments of $200 Million or more.
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