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Denmark is named as the most digital country in the International Digital Economy and
                           Society Index 2018.





                         STRUCTURE OF THE IT-BPM INDUSTRY

                 Across the globe, the companies within the IT-BPM industry are categorised on the basis of:
                 •  Type of the services
                 •  Geographical spread of services

                 •  Sector of the services
                 •  Size and revenue of the services
                 In India, the structure of the IT-BPM industry is divided into the given categories:

                 •  Multinational Corporations (MNCs): These organisations have centralised head offices in their home country to
                   coordinate the global spread of their factories and branches in different countries. Many multinational enterprises
                   are based in developed nations like the U.S.A. India is becoming their operational hub due to low investment
                   in capital and labour wages. They have their clients spread out globally. For example, IBM, HP, DELL, Microsoft,
                   Intel, etc.
                 •  Indian Service Providers (ISPs): These are the companies with their headquarters in India. They have initially
                   started their operation in India with their branches spread all across the world. Though they have their clients
                   spread out globally but most of the services are for their domestic people. For example, Reliance, Infosys, Wipro,
                   TCS, etc.
                 •  Global In-House Centers (GIC): These organisations work only for the parent organisation and do not serve the
                   external clients. GICs can be made a part of MNCs or ISPs. For example, Barclays Technology Center India, Ford,
                   Honeywell, etc.


                                         Answer the following questions:
                          uiz Bee        1. Name any one initiative taken by the government to promote IT and ITeS sector in India.


                                         2. Define Business Process Management.
                                         3. What does SPD stand for?
                                         4. List the examples of Indian Service Providers.





                         APPLICATIONS OF IT

                 In simple terms, Information Technology is the use of computers to access information. This access of information
                 can be watching your favourite channel on television, listening to your favourite song, doing online shopping for
                 your favourite pair of shoes, booking a movie show online, getting your complete health checkup done with a
                 detailed report of your body's internal organs, doing online transactions of transferring money to make credit
                 card payment and the list goes on and on. Let us now discuss in detail how Information Technology has drastically
                 changed our day-to-day lives.





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