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UNIT                                                 Introduction to


                    1                                                 IT–ITeS Industry









                        Topics Covered                                                                          95%

                         Information Technology                             Information Technology-Enabled Services (ITeS)
                         Business Process Outsourcing (BPO)                 Business Process Management
                         IT-BPM Industry                                    Structure of the IT-BPM Industry
                         Applications of IT



                 Information Technology is an important part of our dynamic world. Nearly every aspect of our daily lives relies on this
                 technology. For example, we use it for cable TV at home, web series and movies on demand, interaction between
                 friends and family through phones, video call, skype, online shopping, online banking transactions, electronic data
                 interchange and much more. The whole world’s information can be accessed through the Internet with a click of
                 a button. Information and Communication Technology (ICT) refers to the infrastructure of all computing devices,
                 networking components, applications, and systems that together allow people and organisations to interact in the
                 digital world.
                 UNESCO defined the term ICT as "Diverse set of technological tools and resources used to transmit, store, create, share
                 and exchange information. These technological tools and resources include computers, the Internet (websites, blogs and
                 emails), live broadcasting technologies (radio, television and webcasting), recorded broadcasting technologies (podcasting,
                 audio and video players and storage devices) and telephony (fixed or mobile, satellite,visio/video-conferencing, etc.)".

                 In this chapter, we will study in detail, the concept of IT and its importance in the government and public services.


                         INFORMATION TECHNOLOGY


                 Information Technology (IT) means creating, managing, storing, and exchanging information. It is the use of hardware,
                 software,  database and  networking technology for
                 accessing,  storing,  retrieving and  transmitting  the
                 information.  The information may  be contained  in  the
                 form of text, images, graphics, audio, video, or animations.

                 In today's world, the growth and progress of the country
                 depends on the level of Information  Technology. It
                 helps individuals to communicate any information they
                 want at any time through the Internet connection. This
                 convenience has brought so much  comfort that it has
                 become an integral part of our lives.




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