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Most of the entrepreneurs with their startup company at the initial stage often need to outsource back-office and
                 front-office functions because they have limited resources and tight budgeting.
                 Some of the most commonly outsourced services of BPO are:

                 •  Customer Support Services like call center, live chat support, social media support like Facebook, blogs and forums,
                   emails and helpdesk.

                 •  Human Resource Management like recruitments, compensation and benefits, training, enhancing performance and
                   HR data maintenance.
                 •  Payroll  Management  like  salary  generation,  calculating  perks,  deductions,  salary  and  incentive  annual  increase
                   details, cost to the company calculations.




























                 •  Technical Support like providing hardware and software maintenance services to the employees, troubleshooting
                   and running support, infrastructure installation and maintenance.
                 •  Advertisements like digital through online platforms, print through magazines, brochures and newspapers, broadcast
                   advertisement through TV, radios etc.
                 •  Website services like creating, hosting and maintaining official websites.
                 •  Financial and Accounting services like calculation of income tax, tracking the credits and debits of the customers’
                   account.
                 •  Healthcare services involve outsourcing tasks like billing, coding, and claims processing to enhance efficiency and
                   cut costs for providers.

                 Types of BPOs
                 The BPOs can be divided into different categories on the basis of kind of work done and geographical area of operations.

                 Kind of Work Done
                 On the basis of kind of work done, BPOs can be divided into two types as given below:

                 •  Back Office Outsourcing: Back Office Staff are experts who work at the back end of an organisation and deals with
                   outsourcing internal business processes like data entry, billing, accounting, human resource, purchasing, etc.
                 •  Front Office Outsourcing: Front Office Staff are individuals who possess excellent communication skills and interact
                   directly with clients or customers. It includes outsourcing services like sales and marketing, helpdesks, customer
                   support services, telemarketing, etc.






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