Page 176 - TP_IT_V1.0_C9_flipbpookl
P. 176

INFORMATION TECHNOLOGY ENABLED SERVICES (ITeS)

              The services that use IT to enhance and increase an organisation’s efficiency are known as Information Technology
              Enabled  Services or web-enabled  services. These services provide a wide range of  career  options  that include
              opportunities in all offices like call centres, payrolls, logistics management, revenue claims processing, medical billing,
              coding,  medical transcription, legal databases,  back office operations,  content development,  GIS (Geographical
              Information System), web services and Human Resource (HR) services, etc.
              ITeS can also be defined  as outsourcing of processes  that are  facilitated by  Information  Technology and covers
              diverse areas like finance, HR, administration, health care, telecommunication, manufacturing, etc. India is known
              for outsourcing ITeS in the global market. Companies in developed countries like Europe and America outsource their
              work to India due to the country's availability of skilled workers at a comparatively lower cost. This outsourcing has not
              only fueled India's economic growth but also contributed a lot in the social transformation in the country.
              ITeS started with basic data entry tasks over a decade ago and now has provided the following services:


                                  Medical Transcription & Billing              Content Development


                                     Legal Database                                  Call Centers
                                                                 ITeS

                                  Payroll Management                                     BPO


                                      Electronic Publishing                          BPM


              Some of the famous Indian IT-ITeS companies are CMC Limited, HCL Technologies Limited, Infosys Technologies Limited
              and TCS (Tata Consultancy Services Ltd).

              Advantages of ITeS
              The ITeS are popular because of the following advantages:
              •  Reduction in Operating Cost: Businesses can avoid the costs of purchasing hardware systems and installing software
                applications. This is highly beneficial for small businesses with limited budget. They use and pay for only what they
                need, which reduces the high cost of investing in the operational unit of business.
              •  Specialised Services: The company does not have to spend on hiring experts. They can outsource the specialised
                services through ITeS. This allows them to concentrate on the other field to increase the productivity of the business.
              •  Expansion of Business on Global Platforms: This can be easily done by providing 24×7 customer care services. This
                increases the scope of reaching more customers across the globe.


                      BUSINESS PROCESS OUTSOURCING (BPO)

              Business  Process  Outsourcing  (BPO)  has  been  growing  in  popularity.  It  was  originally  used  in  the  manufacturing
              industry but is now used for other core business processes like marketing, customer care, website maintenance, etc.

              In simple terms, it is the process of outsourcing business-related activities. Technically, it is defined as outsourcing one
              or more functional unit of a business to a third-party vendor globally, aiming to increase efficiency, reduce costs, and
              maximize profits.






                174   Trackpad Information Technology (Ver. 1.0)-IX
   171   172   173   174   175   176   177   178   179   180   181