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Most of the entrepreneurs with their startup company at the initial stage often need to outsource back-office and
front-office functions because they have limited resources and tight budgeting.
Some of the most commonly outsourced services of BPO are:
• Customer Support Services like call center, live chat support, social media support like Facebook, blogs and forums,
emails and helpdesk.
• Human Resource Management like recruitments, compensation and benefits, training, enhancing performance and
HR data maintenance.
• Payroll Management like salary generation, calculating perks, deductions, salary and incentive annual increase
details, cost to the company calculations.
• Technical Support like providing hardware and software maintenance services to the employees, troubleshooting
and running support, infrastructure installation and maintenance.
• Advertisements like digital through online platforms, print through magazines, brochures and newspapers, broadcast
advertisement through TV, radios etc.
• Website services like creating, hosting and maintaining official websites.
• Financial and Accounting services like calculation of income tax, tracking the credits and debits of the customers’
account.
• Healthcare services involve outsourcing tasks like billing, coding, and claims processing to enhance efficiency and
cut costs for providers.
Types of BPOs
The BPOs can be divided into different categories on the basis of kind of work done and geographical area of operations.
Kind of Work Done
On the basis of kind of work done, BPOs can be divided into two types as given below:
• Back Office Outsourcing: Back Office Staff are experts who work at the back end of an organisation and deals with
outsourcing internal business processes like data entry, billing, accounting, human resource, purchasing, etc.
• Front Office Outsourcing: Front Office Staff are individuals who possess excellent communication skills and interact
directly with clients or customers. It includes outsourcing services like sales and marketing, helpdesks, customer
support services, telemarketing, etc.
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