Page 81 - Web Applications (803) Class 11
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Partially fulfilled       Unfulfilled and
                          Fulfilled needs                                                           Unknown needs
                                                       needs                known needs

                 Fulfilled Needs
                 These are the needs that customers understand. The needs are met by various companies or governments. For example,
                 the need for travelling modes is covered by both private bus services and state bus or metro services.


                 Partially Fulfilled Needs
                 These are needs that are met through different products or services, but customers are not completely satisfied and
                 still have problems using them. For example, people always use taxi services like ola, uber and auto-rickshaws to get to
                 different places, but they struggle to find one on time and end up paying an extra amount for it.


                 Unfulfilled and Known Needs
                 These needs are known to customers, but are not met by anyone in the market. For example, residents of small towns
                 had no electricity at all times, and therefore their children could not study after sunset. A company recognized this
                 problem and installed solar lamps, which are charged during the day and can be used at night.

                 Unknown Needs
                 These are needs that people have but are not aware of or expect to be addressed by a business. For example, 10 years
                 ago people didn't know that online education is possible. However, through innovation, entrepreneurs have found the
                 technology to make it happen.
                 Certain aspects should be kept in mind while figuring out the above needs:








                                   QUALITY              QUANTITY




                                          Quality & Quantity                         Price















                                             Location                                  Time


                 Conducting a Customer Survey
                 Surveying customers is an exercise entrepreneurs do to understand if there is a market for what they have to offer.
                 Through this survey, entrepreneurs try to find out if they meet the needs of their customers and also understand what
                 their preferences are. Surveying customers is one of the most effective ways to find out what customers want. Surveying
                 can be done by talking directly to customers and asking them questions.


                                                                                        Entrepreneurial Skills-III  79
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