Page 19 - Web Applications (803) Class 11
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UNIT-1





                                                               COMMUNICATION SKILLS-III

















                               Learning Outcomes




                   •  Communication—An Introduction                        •  7Cs of Communication
                   •  Factors Affecting Communication                      •  Methods of Communication
                   •  Communication Styles                                 •  Basics of Pronunciation
                   •  Parts of Speech                                      •  Greetings
                   •  Asking Questions                                     •  Discussing Family
                   •  Habits and Routines




                 You probably hear people talking about communication all the time. Everyone needs it and wants it, but what exactly is
                 communication?
                 In this unit, we will learn about communication, methods of communication and different types of communication styles.
                 Next, you will learn about basics of writing styles.


                        Communication—An Introduction

                 Communication is the ‘sharing’ of information between two or more people or within a group to achieve a common
                 understanding. The word ‘communication’ comes from the Latin word ‘communicare’, which means to share.  The ability
                 to clearly communicate and share thoughts, feelings and ideas will help you in all your dealings with others. Speaking
                 more than one language can help you communicate well with people around the world. Communication skills are
                 required to:

                 •  Inform: For example, announcing the latest assessment guidelines given by CBSE.
                 •  Influence: For example, negotiating with a shopkeeper for a discount.
                 •  Express feelings: For example, say that you are enthusiastic about your success or an assigned task.


                 The Communication Process
                 Communication is  the process  of transmission  of an appropriate message  from a sender to a receiver through a
                 transmission channel in a proper format. The communication process helps in sharing of a common meaning between
                 the sender and the receiver. Let us study all these elements in detail.
                 •  Sender: Can be any person, group or an organisation that initiates the process of communication. The sender’s knowledge,
                   experiences and skills influence the quality of the message.

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