Page 26 - Web Applications (803) Class 11
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There are various advantages to being assertive:
• Builds confidence and self-esteem,
• Prevents you from doing or saying something that you might regret later,
• Makes you and others feel optimistic,
• Makes it easy for you to help everyone express their thoughts,
• Enhances confidence and makes you a better communicator.
Practicing Assertive Communication
Assertiveness means effective communication. It's not just about using the right words; it's about making
sure your body language conveys the right message. The central part of assertiveness is positive thinking.
A self-confident person who believes in himself uses positive language, seeks positive results and respects the opinions
of others. The following are tips you can use to increase your self-esteem and improve the image you are portraying
and the language you use.
Ways to be Assertive
Take responsibility Be an attentive Don't be afraid Unknown needs
for your actions listener to take a chance
Ask for what Listen to your Stand up for
Learn to say 'NO
you want intuition yourself
Learning to say ‘NO’
One of the most important ways of being assertive is to learn to say ‘NO’ without offending the other person. Have you ever
encountered a situation where you wanted to say ‘No’ but didn't do so, as you didn’t want to sound rude or upset the other
person? It is often difficult to say no to family, friends, colleagues, and bosses. This may be because of a variety of reasons:
• You may not want to annoy or offend the other person.
• You may not want to enter into an argument.
• You may fear being excluded from the group or team.
However, in many cases, it is important to learn to say ‘NO’. Let us learn the steps of saying NO by using the ‘AEIOU’ Model.
A-Ask questions about the importance of the task
E-Express your feelings. Be polite
I-Inform the other person your reasons for saying 'NO'
O-Offer other options
U-Reach a mutual understanding
24 Touchpad Web Applications-XI

