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2. The receiver has to extract the meaning from the text, signs or symbols sent by the sender and find out its actual
meaning. This step is called .
a. Encoding b. Decoding
c. Communication d. Feedback
3. Which of the following is NOT a factor that affects communication?
a. Experience b. Working Environment
c. Food d. Emotions
4. This type of communication takes place during telephone calls:
a. Non-verbal communication b. Written communication
c. Oral communication d. Visual communication
5. To communicate well when you speak, you must know how to words correctly.
a. write b. gesture
c. emote d. pronounce
B. Fill in the blanks.
1. One of the significant ways of being is learning to say ‘no’ without upsetting others.
2. A group of sentences forms a .
3. communication involves sending and receiving messages through images.
4. Questions can be or .
5. adjectives can be used to indicate the relationship between people and the owners of things.
C. State whether the following statement is True or False.
1. Staring hard at a person while talking is a positive facial expression.
2. A self-confident person who believes in himself uses positive language, seeks positive results,
and positively respects the opinions of others.
3. An informal greeting is used if you do not know the person.
4. Phonetics is the study of fear.
5. Habits are the practices we follow, especially those that are very difficult to break or give up.
SECTION B (Subjective Type Questions)
A. Answer the following questions:
1. Name the four types of sentences giving an example for each.
2. Why do assertive people have more effective communication with others?
3. Differentiate between formal and informal greetings.
4. Briefly explain any two types of communication.
5. Name 3 factors that affect communication.
6. Explain Phonetics.
7. What is Passive Communication?
B. Competency-based/Application-based questions:
Kanchan studies fashion designing in a college in UP, India. She appears sweet to everyone but internally resents almost
all students of her class. She is often found muttering comments about her classmates. She tells lies, does not like taking
any responsibility but gets angry if her name is not included in the team. What is Kanchan’s communication style?
Communication Skills-III 37

