Page 29 - Web Applications (803) Class 12
P. 29
At a Glance
• Communication is a two-way process in which information or messages are communicated between
individuals through the use of words, symbols, signs, or behaviour.
• To learn a language, four fundamental skills must be developed: listening, speaking, reading, and writing.
• Communication requires a sender who encodes and transmits a message across a channel, and a receiver
who decodes the message and provides feedback.
• Feedback is vital in communication since it allows you to determine whether or not the receiver understood
the message.
• Our communication must be clear, brief, and accurate.
• Effective communication abilities enable us to convey the message accurately and entirely.
• One of the most fundamental communication abilities is the ability to listen.
• Active listening combines a desire to understand with the ability to support and empathise with the speaker.
• Active listening can have an impact on your job effectiveness, the quality of your relationships with others,
and as a result, your general well-being.
• To ensure active listening, use the acronym ‘RESPECT.’
• There are many barriers to active listening like biases, being preoccupied, and audio or visual distractions.
• Parts of speech are the classifications of words in any language that are based on their function inside a
sentence.
• A ‘sentence’ is a combination of words that conveys a complete meaning, thought, or action.
• In English, there are 15 primary punctuation symbols or signs.
• Nouns, pronouns, adjectives, verbs, and adverbs are the basic parts of speech.
• A sentence usually consists of a subject and an object that conveys a statement, question, exclamation, or
command.
• Sentences can be simple or complex, active or passive, declarative or interrogative or exclamatory or
imperative.
• When composing a paragraph, make sure all the sentences share the same idea.
Exercise
Solved Questions
SECTION A (Objective Type Questions)
uiz
A. Tick ( ) the correct option.
1. Which of the following is NOT a step of active listening?
a. Evaluate b. Receiving
c. Feedback d. Post
2. Which of the following is a barrier to active listening?
a. Eye contact b. Being preoccupied
c. Gestures d. Avoiding distractions
Communication Skills-IV 27

