Page 23 - Web Applications (803) Class 12
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R—Remove (distractions)
E—Eye contact with the speaker
S—Show that you are paying close attention to the speaker through gestures
P—Pay attention and concentrate on what the speaker is saying
E— Empathise with the speaker’s feelings. Empathy is the ability to share another person’s feelings or experiences by
thinking about what it would be like to be in that person’s shoes.
C—Clear up any doubts, ask questions.
T—Tune in to the speaker's timing, i.e., wait for the speaker to complete before responding.
Barriers to Active Listening
You must have now understood the phases of active listening and various factors affecting active listening. Let us now
attempt to comprehend how to overcome barriers to active listening.
Factor How does a factor become a barrier? How can one overcome the barrier?
Being preoccupied When you are preoccupied, you Don't let your emotions take over your
may not pay close attention to what thoughts.
someone is saying. Phones and digital devices should be kept
at a distance.
Audio and visual In a noisy location, you might not be To avoid misinterpretations and
distractions able to hear the other person clearly. distractions, create a suitable setting.
Previous experiences Based on previous experiences and Avoid establishing biases and maintain
or mindset encounters, you may have established objectivity when communicating with
biases or preconceptions. people.
Personal Personal feelings, such as preconceived Allow the other person to finish their
considerations notions about the other person may sentence before responding.
influence your listening.
Interdisciplinary
Video Session
Scan the QR code or visit the following link to watch the following videos:
What Are Communication Skills? Top 10!
https://www.youtube.com/watch?v=xQfYiHbAjJo
How Do I Communicate With Greater Clarity, Confidence, and Credibility?
https://www.youtube.com/watch?v=MiRmyn-hDfU
Next, write any two ways to improve communication skills.
Communication Skills-IV 21

