Page 23 - Web Applications (803) Class 12
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R—Remove (distractions)
                 E—Eye contact with the speaker
                 S—Show that you are paying close attention to the speaker through gestures
                 P—Pay attention and concentrate on what the speaker is saying

                 E— Empathise with the speaker’s feelings. Empathy is the ability to share another person’s feelings or experiences by
                    thinking about what it would be like to be in that person’s shoes.
                 C—Clear up any doubts, ask questions.
                 T—Tune in to the speaker's timing, i.e., wait for the speaker to complete before responding.

                 Barriers to Active Listening
                 You must have now understood the phases of active listening and various factors affecting active listening. Let us now
                 attempt to comprehend how to overcome barriers to active listening.
                  Factor                 How does a factor become a barrier?  How can one overcome the barrier?

                  Being preoccupied      When you are preoccupied, you        Don't let your emotions take over your
                                         may not pay close attention to what   thoughts.
                                         someone is saying.                   Phones and digital devices should be kept
                                                                              at a distance.
                  Audio and visual       In a noisy location, you might not be   To avoid misinterpretations and
                  distractions           able to hear the other person clearly.  distractions, create a suitable setting.
                  Previous experiences   Based on previous experiences and    Avoid establishing biases and maintain
                  or mindset             encounters, you may have established   objectivity when communicating with
                                         biases or preconceptions.            people.
                  Personal               Personal feelings, such as preconceived   Allow the other person to finish their
                  considerations         notions about the other person may   sentence before responding.
                                         influence your listening.



                                                                                                        Interdisciplinary

                             Video Session


                       Scan the QR code or visit the following link to watch the following videos:
                       What Are Communication Skills? Top 10!
                       https://www.youtube.com/watch?v=xQfYiHbAjJo
                       How Do I Communicate With Greater Clarity, Confidence, and Credibility?
                       https://www.youtube.com/watch?v=MiRmyn-hDfU
                       Next, write any two ways to improve communication skills.
















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