Page 31 - Web Applications (803) Class 12
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12. Which of the following can be a barrier to active listening? [NCERT]
a. Noisy environment
b. Not maintaining an eye contact with the speaker
c. Not being attentive
d. All of the above
B. Fill in the blanks.
1. is important in communication as it helps to understand whether the receiver has understood the
message or not.
2 In English, there are primary punctuation symbols or signs.
3. are the classifications of words in any language that are based on their function inside a sentence.
4. The stage of active listening refers to the retrieval or recollection of past information.
5. ‘R’ in RESPECT stands for .
C. State whether the following statements are true or false.
1. Complex sentences are easy to identify because they frequently use independent conjunctions.
2. A sentence usually consists of a subject and an object.
3. While practicing active listening, we should not ask questions to clear doubts as it disturbs the speaker.
4. Feedback must always be negative.
5. Phones and digital devices should be kept at a distance while practicing active listening.
SECTION B (Subjective Type Questions)
A. Answer the following questions:
1. Define simple and complex sentences. Also, give examples.
Ans. A simple sentence is one with only one subject and one predicate or one with only one finite verb. Example: She loves
dancing.
A complex sentence contains at least one independent clause and one dependent clause. Example: Most students had
read the book; however, Aditi had not.
2. What are the non-verbal cues of active listening?
Ans. i. Keep eyes on the speaker
ii. Sit still and do not interrupt
iii. Raise your hand to ask any question/clarify doubts
3. Differentiate between hearing and listening.
Ans. Hearing is merely the act of perceiving sound with the ear. Listening, on the other hand, is something you intentionally
choose to do. Listening necessitates concentration of your brain to process meaning from words and sentences.
4. Why is active listening crucial in the workplace?
Ans. Active listening allows others to feel more at ease while sharing information with us. People will be more interested in
interacting with us frequently if we display our capacity to honestly listen to what others have to say. This can help to
create new opportunities.
Communication Skills-IV 29

