Page 22 - Web Applications (803) Class 12
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• Gestures: These show the speaker whether you are listening or not. While speaking to someone, keep your hands
and feet still.
• Avoiding distractions: You must first identify the sources of your diversions. To listen properly, you must physically
remove all distractions. Reduce the ringtone on your mobile or turn it off while attending a meeting or listening
to someone to avoid distraction. Another example is that you should avoid regularly checking your Instagram/
Whatsapp messages.
• Providing feedback: Feedback can be either positive or negative. However, in both circumstances, one must be
respectful so that the person receiving the input doesn’t get hurt or insulted.
Phases of Active Listening
‘Active listening’ is the best type of listening. It occurs when you hear, comprehend, respond to, and recall what is being
spoken. The following are the five phases or stages of active listening.
1. Receiving: It includes paying close attention.
2. Recognition: It is an informed agreement regarding something or someone.
3. Remembering: It refers to the retrieval or recollection of past information.
4. Evaluating: It is the process of determining the worth, quantity or quality, significance of something or someone.
5. Responding: It is the act of saying or doing anything in response to something spoken or done.
How can active listening be ensured?
To ensure active listening, use the acronym ‘RESPECT:’
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