Page 21 - Web Applications (803) Class 12
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Listening Skills

                 Every effective communication begins with active listening. One of the most fundamental communication abilities is the
                 ability to listen. It is critical to learn to pay whole attention to the person with whom you are conversing. Some of the
                 reasons why listening attentively is crucial are listed below:

                    • We listen to gather information.
                    • We listen to comprehend.
                    • We listen to have fun, learn, develop and sustain relationships.

                    • We listen to resolve issues.
                 Messages can be readily misconstrued if the ability to listen attentively is not present. As a result, communication breaks
                 down and the sender of the message may become angry or irritated.

                 Active Listening
                 Active listening is an art that combines the desire to understand with the ability to support and empathise with the
                 speaker. It can have an impact on your job effectiveness, quality of your relationship with others and, as a result, your
                 general well-being. Active listening enables you to comprehend the issues and contribute to developing solutions.






















                 The following are some of the factors that influence active listening:

                    •  Eye Contact: Eye contact is a must while communicating. It is one of the most important parts of communication.
                   Maintaining eye contact with the person you're speaking to communicates to the speaker, "Yes, I'm talking to you or
                   listening to you." Avoiding eye contact could indicate that you do not want to hear what the person speaking to you
                   is saying. Avoiding eye contact may also depict lack of confidence.























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