Page 30 - Web Applications (803) Class 12
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3.   MINTS is a simple set of rules that assist you in correctly    the words.
                      a.  capitalising                                 b.  punctuating
                      c.  joining                                      d.  interjecting
                  4.   Hearing is            .

                      a.  active                                       b.  passive
                      c.  Neither (a) nor (b)                          d.  Both (a) and (b)
                  5.   Which one of the following aptly defines a sentence?
                      a.  A combination of words
                      b.  A group of similar words

                      c.  A combination of words that conveys a complete meaning
                      d.  None of the above
                  6.   Assertion (A): Active listening is an art that combines a desire to understand with the ability to
                      support and empathise with the speaker.
                      Reason (R): Active listening can have an impact on your job effectiveness.
                      a.  Both A and R are true and R is the correct explanation of A.
                      b.  Both A and R are true but R is not the correct explanation of A.
                      c.  A is true but R is false.
                      d.  A is false but R is true.

                  7.   “When will aunt Suman visit us?” is a       .
                      a.  Declarative Sentence                         b.  Imperative Sentence
                      c.  Exclamatory Sentence                         d.  Interrogative Sentence

                  8.   What does P in ‘RESPECT for active listening’ stand for?
                      a.  Popularity
                      b.  pin your ears back
                      c.  pay attention and concentrate on what the speaker is saying
                      d.  pay money to the speaker
                  9.   Which among the following involves listening, speaking, writing, or transferring information in any
                      other form to understand others?
                      a.  Communication                                b.  Concentration
                      c.  Talking                                      d.  Emailing

                  10.  Communication requires a            who encodes and transmits a message across a channel,
                      and a receiver who decodes the message and provides          .

                      a.  sender, information                          b.  sender, feedback
                      c.  feedback, sender                             d.  source, feedback
                  11.  You  work  at  the  front  desk of a  telecom company.  A  customer  approaches  you  while  you  are  working.
                      The customer has a query regarding a bill. What would you do?                             [NCERT]
                      a.  Not pay attention to the customer
                      b.  Keep the work aside and help the customer
                      c.  Continue doing your work while talking inattentively to the customer

                      d.  Ask the customer to talk to someone else



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