Page 29 - Webapplication11_C11_Flipbook
P. 29
Ð ÐFail to express their feelings.
Ð ÐExhibits poor body language and no eye contact.
Aggressive Communication
This communication style involves:
Ð ÐUsing strong language and being hurtful to others.
Ð ÐBlaming and not accepting your faults.
Ð ÐControlling and dominating others.
Ð ÐNot caring for other’s views and being disrespectful.
There are various disadvantages of being aggressive:
ÐMakes you verbally or physically abusive.
Ð
Ð ÐMakes you intimidating and rude person.
Ð ÐPrevents you from becoming mature, understanding and amiable person.
Ð ÐYou fail to listen to others, this breaks communication.
Passive Aggressive Communication
This communication style involves acting passive on the surface while showing aggression in a subtle way. Characteristics
of such a communication style are:
Ð ÐMuttering to oneself rather than telling or sharing the issue.
Ð ÐAppearing sweet on the outside whereas in reality being resentful.
Ð ÐTrying to get your own way without taking responsibility.
Ð ÐBeing sarcastic and untruthful.
Ð Your body language and facial expressions don’t match with what you want to portray. Example, smiling despite
Ð
being angry.
There are various disadvantages of being passively aggressive:
Ð ÐEventually not getting the desired results from your communication since real issues are never addressed.
Ð ÐStruggle to voice your opinions despite being aware of them.
Ð ÐConstant suppression of true emotions, thus feeling persistent unhappiness.
Assertive Communication
As you can see from the above figure, being assertive is the most effective communication style. This involves:
Ð ÐExpressing your opinion and desires without ignoring others,
Ð ÐGiving others due respect,
Ð ÐAccepting others’ opinions,
ÐDiscovering a balance between your needs and others’ needs.
Ð
There are various advantages to being assertive:
Ð ÐBuilds confidence and self-esteem,
Ð ÐPrevents you from doing or saying something that you might regret later,
Ð ÐMakes you and others feel optimistic,
Ð ÐMakes it easy for you to help everyone express their thoughts,
ÐEnhances confidence and makes you a better communicator.
Ð
Communication Skills-III 27

