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Factors Affecting Perspectives in Communication

                 Barriers may prevent clear communication and understanding. Some of these barriers are listed as follows:
                       Factor                                  How the factor can be a barrier

                                   Language can be a barrier to communication, especially when used incorrectly, unfamiliarly, or
                 Language          without information. For example, language can be a barrier to interaction between Indians who
                                   speak Hindi and Spaniards who speak Spanish.

                                   Judging individuals or situations based on their appearance. For example, a man dressed in old,
                 Visual Perception
                                   worn-out clothes is considered poor.

                                   Allowing our previous experience to interfere with our ability to understand and communicate
                 Past Experience   accurately. For example, "This shopkeeper cheated me the last time. I will no longer shop from
                                   him.”
                 Prejudice         Fixed beliefs like "No one in my class listens to me" can hinder open communication in class.

                                   Emotions, including lack of interest or trust, can impact communication. For instance, “I'm sad.
                 Feelings
                                   Don’t feel like talking.”

                                   Noise or disturbances prevent communication. For example, conversing while loud music  is
                 Environment
                                   playing on the street.
                                   Communication can be challenging due to personal feelings, behaviours, and thought patterns
                 Personal factors
                                   like fear, and poor confidence.

                                   Signs can have diverse meanings in different cultures, such as showing a thumb, which may imply
                 Cultural factors
                                   ‘good job’ to some, but be offensive to others.

                   1.3 7CS OF COMMUNICATION

                 Communication is a  two-way  exchange  of information,  i.e.,  give  and  take.  Speaking  and  writing  to  someone are
                 examples of giving information. Reading and listening to someone are examples of taking information. Following the
                 basic principles of professional communication skills  will enable  effective communication.  Following are  the  7Cs of
                 effective communication:


                                                                 Concise                          Concrete
                                 Clear
                      Avoid complex words & phrases     Keep it to the point. Avoid filler   Be specific. Use facts & figures to
                                                        words like 'basically', 'like', etc.  support your message



                                Correct                         Coherent                          Complete
                          Use correct spellings,       Use words that make sense. Stick    The message should contain
                         grammar and language                to the main topic                all the information




                                                                Courteous
                                                           Be polite and respectful







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