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Recap Zone
Ð Communication is a two-way process in which information or messages are communicated between
individuals through the use of words, symbols, signs, or behaviour.
Ð To learn a language, four fundamental skills must be developed: listening, speaking, reading, and
writing.
Ð Communication requires a sender who encodes and transmits a message across a channel, and a
receiver who decodes the message and provides feedback.
Ð Feedback is vital in communication since it allows you to determine whether or not the receiver
understood the message.
Ð Messages can be readily misconstrued if the ability to listen attentively is not present.
Ð Effective communication abilities enable us to convey the message accurately and entirely.
Ð One of the most fundamental communication abilities is the ability to listen.
Ð Active listening is a crucial skill in professional settings, as it enhances communication, strengthens
relationships, and improves productivity.
Ð Active listening can have an impact on your job effectiveness, the quality of your relationships with
others, and as a result, your general well-being.
Ð To ensure active listening, use the acronym ‘RESPECT.’
Ð There are many barriers to active listening like biases, being preoccupied, and audio or visual distractions.
Ð Parts of speech are the classifications of words in any language that are based on their function inside
a sentence.
Ð A ‘sentence’ is a combination of words that conveys a complete meaning, thought, or action.
Ð In English, there are 15 primary punctuation symbols or signs.
Ð Nouns, pronouns, adjectives, verbs, and adverbs are the basic parts of speech.
Ð A well-constructed sentence typically includes a subject and a predicate.
Ð Sentences can be simple or complex, active or passive, declarative or interrogative or exclamatory or
imperative.
Ð When composing a paragraph, make sure all the sentences share the same idea.
Solved Exercise
Section A
(Objective Type Questions)
A. Choose the correct option.
1. Which of the following is NOT a phase of active listening?
i. Evaluating ii. Receiving
iii. Understanding iv. Post
2. Which of the following is a barrier to active listening?
i. Eye contact ii. Being preoccupied
iii. Gestures iv. Avoiding distractions
3. MINTS is a simple set of rules that assist you in correctly ............................... the words.
i. Capitalising ii. Punctuating
iii. Joining iv. Interjecting
Communication Skills-IV 33

