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4. Feedback must always be negative. ......................
5. Phones and digital devices should be kept at a distance while practicing active listening. ......................
Ans. 1. False 2. True 3. False 4. False 5. True
Section B
(Subjective Type Questions)
A. Short answer type questions.
1. Define simple and complex sentences. Also, give examples.
Ans. A simple sentence is one with only one subject and one predicate or one with only one finite verb. Example: She
loves dancing.
A complex sentence contains at least one independent clause and one dependent clause. Example: Although it
was raining, we decided to go for a walk.
2. What are the non-verbal cues of active listening?
The non-verbal cues of active listening are as follows:
Ans. Keep eyes on the speaker
Nodding, smiling, or leaning slightly forward to demonstrate interest and encouragement
Raise your hand to ask any question/clarify doubts
3. Name the factors that influence active listening.
Ans. Eye contact, Gestures, Providing feedback, Avoiding distractions, Clarify and ask questions and provide
thoughtful responses.
4. Why is active listening crucial in the workplace?
Ans. Active listening allows others to feel more at ease while sharing information with us. It enhances understanding,
builds Stronger Relationships, boosts problem-solving and encourages respect and teamwork.
5. Identify the following as simple, compound and complex sentences:
i. Alisha and Jassi went to the park in the evening.
ii. Subhi went to the garden, and she plucked some flowers.
iii. The house was so beautiful that Dad decided to buy it.
iv. Anjali can stay, or she can leave.
v. Although it was a sunny day, we did not go for a picnic.
Ans. i. Alisha and Jassi went to the park in the evening. (Simple)
ii. Subhi went to the garden and plucked some flowers. (Compound)
iii. The house was so beautiful that Dad decided to buy it. (Complex)
iv. Anjali can stay or leave. (Compound)
v. Although it was a sunny day, we did not go for a picnic. (Complex)
B. Long answer type questions.
1. What are the five phases of active listening?
Ans. The following are the five phases of active listening.
a. Receiving: This involves paying attention to the speaker and actively taking in the information being
communicated without distractions.
b. Understanding: This means comprehending the message by interpreting words, tone, and non-verbal cues
correctly.
c. Remembering: This refers to retaining and recalling key information from the conversation when needed.
d. Evaluating: This is the process of analysing and assessing the message to determine its validity, importance,
and relevance.
e. Responding: This involves providing feedback through verbal or non-verbal means to show that the
message has been received and understood.
Communication Skills-IV 35

