Page 26 - Web_Application_v2.0_C12_Fb
P. 26
Gestures: Gestures enhance active listening by showing engagement and understanding. Nodding signals
agreement, hand movements express interest, and facial expressions convey emotions. For example,
nodding while a speaker talks encourages them to continue, while an open posture shows attentiveness.
Proper use of gestures creates a supportive and interactive communication environment.
Avoiding distractions: You must first identify the sources of your diversions. To listen properly, you must
physically remove all distractions. Reduce the ringtone on your mobile or turn it off while attending a
meeting or listening to someone to avoid distraction. Another example is that you should avoid regularly
checking your Instagram/Whatsapp messages.
Providing feedback: Feedback can be either positive or negative. However, in both circumstances, one
must be respectful so that the person receiving the input doesn’t get hurt or insulted.
Clarify and Ask Questions: If something is unclear, ask open-ended questions to gain a better
understanding.
24 Touchpad Web Applications (Ver. 2.0)-XII

