Page 37 - Web_Application_v2.0_C12_Fb
P. 37

4.  Feedback must always be negative.                                                      ......................
                    5.  Phones and digital devices should be kept at a distance while practicing active listening.   ......................

                   Ans.  1. False           2. True             3. False             4. False             5. True


                                                                Section B
                                                        (Subjective Type Questions)
                 A.  Short answer type questions.
                    1.  Define simple and complex sentences. Also, give examples.

                  Ans.   A simple sentence is one with only one subject and one predicate or one with only one finite verb. Example: She
                        loves dancing.
                         A complex sentence contains at least one independent clause and one dependent clause. Example: Although it
                        was raining, we decided to go for a walk.
                    2.  What are the non-verbal cues of active listening?
                       The non-verbal cues of active listening are as follows:
                  Ans.    Keep eyes on the speaker
                         Nodding, smiling, or leaning slightly forward to demonstrate interest and encouragement
                         Raise your hand to ask any question/clarify doubts
                    3.  Name the factors that influence active listening.
                  Ans.   Eye  contact,  Gestures,  Providing  feedback,  Avoiding  distractions,  Clarify  and  ask  questions  and  provide
                        thoughtful responses.
                    4.  Why is active listening crucial in the workplace?
                  Ans.   Active listening allows others to feel more at ease while sharing information with us. It enhances understanding,
                        builds Stronger Relationships, boosts problem-solving and encourages respect and teamwork.
                    5.  Identify the following as simple, compound and complex sentences:
                       i.   Alisha and Jassi went to the park in the evening.
                       ii.   Subhi went to the garden, and she plucked some flowers.
                       iii.  The house was so beautiful that Dad decided to buy it.
                       iv.  Anjali can stay, or she can leave.
                       v.   Although it was a sunny day, we did not go for a picnic.
                  Ans.  i.   Alisha and Jassi went to the park in the evening. (Simple)
                        ii.  Subhi went to the garden and plucked some flowers. (Compound)
                        iii.  The house was so beautiful that Dad decided to buy it. (Complex)
                        iv.  Anjali can stay or leave. (Compound)
                        v.  Although it was a sunny day, we did not go for a picnic. (Complex)

                 B.  Long answer type questions.
                    1.  What are the five phases of active listening?
                  Ans.  The following are the five phases of active listening.
                        a.  Receiving:  This  involves  paying  attention  to  the  speaker  and  actively  taking  in  the  information  being
                           communicated without distractions.
                        b.  Understanding: This means comprehending the message by interpreting words, tone, and non-verbal cues
                           correctly.
                        c. Remembering: This refers to retaining and recalling key information from the conversation when needed.
                        d.  Evaluating: This is the process of analysing and assessing the message to determine its validity, importance,
                           and relevance.
                        e.  Responding:  This  involves  providing  feedback  through  verbal  or  non-verbal  means  to  show  that  the
                           message has been received and understood.
                                                                                           Communication Skills-IV   35
   32   33   34   35   36   37   38   39   40   41   42