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2. What do you understand by Feedback? Why is it necessary in communication?
Ans. Feedback is vital in communication since it allows the sender to determine whether or not the receiver
understood the message. Feedback can be either positive or negative. However, in both circumstances, one
must be respectful so that the person receiving the input doesn’t get hurt or insulted.
3. What is communication? Explain the purpose of sender and receiver in communication.
Ans. Communication is a two-way process in which information or messages are communicated between individuals
through the use of words, symbols, signs, or behaviour. The components of communication that help us
comprehend others are speaking, listening, reading, and writing. To learn a language, four fundamental skills
must be developed: listening, speaking, reading, and writing.
Communication requires a sender who encodes and transmits a message across a channel, and a receiver who
decodes the message and provides feedback.
4. Explain any two factors that influence active listening.
Ans. Following are the factors that influence active listening:
Eye Contact
Eye contact is a must while communicating. It is one of the most important parts of communication.
Maintaining eye contact with the person you're speaking to communicates to the speaker, "Yes, I'm talking to you
or listening to you." Avoiding eye contact could indicate that you do not want to hear what the person speaking
to you is saying. Avoiding eye contact may also depict lack of confidence.
Avoiding distractions
You must first identify the sources of your diversions. To listen properly, you must physically remove all
distractions. Reduce the ringtone on your mobile or turn it off while attending a meeting or listening to
someone to avoid distraction. Another example is that you should avoid regularly checking your Instagram/
Whatsapp messages.
5. What do you understand by object in a sentence? Differentiate between direct and indirect object using suitable
examples.
Ans. Object is the receiver of the action performed by the subject in a sentence.
The object in a sentence can be either direct or indirect. Let us understand both.
Direct object • a noun or pronoun receiving the action
• generally preceded by the verb
• does not depend on the indirect object
Indirect Object • a noun/pronoun that receives the direct object.
• generally preceded by prepositions
• depends on the direct object
Sentence Direct Object Indirect Object
He gave his son a present. present son
The little boy drew his teacher a picture. picture teacher
My sister bought me some chocolates. chocolates me
C. Competency-based/Application-based question. 21 st Century #Critical Thinking
Skills
#Communication
Misha is working as an assistant to a fashion designer. Her duty is to provide dress materials that her boss
requests. Misha puts her heart and soul into her work seeing to it that her boss gets all quality materials on time.
However, her boss does not give her any feedback and criticizes Misha all the time. As a result, now Misha has
become demotivated. What advice will you give to Misha’s boss.
Ans. Misha’s boss should do the following things:
Give timely feedback to Misha
Build rapport with Misha
Give specific instructions in case Misha has not understood her request.
Maintain eye contact while talking to Misha
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