Page 29 - AI Ver 1.0 Class 10
P. 29

• Timely: Sometimes, instant feedback is quite helpful and in some situations may be after a period of time. But
                   feedback loses its importance if given at “inappropriate time”.
                    • Polite: Offended language and tone should not be used.
                    • Descriptive: Focus on what message the sender wants to convey rather than evaluating the message.
                    • Authentic: A right form of response is important for giving genuine or authentic feedback to the sender.

                    • Offering continuous support: The sender should be available for support if needed to achieve the desired
                   result in the process of communication.

                 For example, in a class after the explanation of a chapter is done by the teacher, she can take the feedback by
                 asking questions like “Do you understand?” or “Do you have any doubts?” etc. At the same time, she must allow
                 her students to express their views to complete this cycle of communication. This will help a teacher to evaluate
                 the effectiveness of the lecture covered in the same terms as intended and planned by her.


                                                                Feedback





                       Sender          Encoding          Message          Channel          Receiver         Decoding




                                                                           Noise

                 The response of the receiver can be verbal or non-verbal. In the above example, a smile would be a positive
                 feedback to convey ”Yes, understood” whereas rolling your eyes and fidgeting with the objects around will indicate
                 “not understood or not interested”. The teacher can also ask a question to know the status of the class and the
                 feedback will be the answer conveyed orally or in written form.

                 The process of giving a feedback should follow the given steps:
                 1. The message should be clear, and interpreted properly by the receiver.

                 2. If the message is not clear, then clarify from the sender by asking questions.
                 3. Always refers to the original form of message to understand it clearly.

                 4. Convey the response in the form of feedback to the sender.


                 Types of Feedback
                 There are different types of feedback given by the receiver depending on the type of information and the message
                 that needs to be conveyed. Each type of feedback has its own features. Let us learn about different types of
                 feedback in detail.

                 Formal and Informal Feedback
                 Formal feedback follows a predefined format or blueprint to construct the structure of the feedback. It is also a
                 time-consuming process. For example:
                    • “Congratulations! Keep it up.”                    • “Sorry! No entry without a ticket.”

                 Informal feedback is most of the times spontaneous oral feedback that does not follow any specific pattern or
                 predefined blueprint. For example:
                    • “Hi! Your son has done really well this time in exams.”
                    • “Listen, You people cannot go inside without a ticket.”


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