Page 32 - AI Ver 1.0 Class 10
P. 32

7CS of Effective Communication



              These are important  tools that  make your  written as well as oral communication very effective. When your
              communication is clear, you are able to convey your thoughts more precisely. If any one of these is missing in your
              communication, then it may lead to either misinterpretation or incomplete information. Following are the 7Cs of
              communication:

                    Clear                     Concise                  Concrete                  Correct
                      Be clear about          Use simple words          Use exact words             Use correct
                      what you want           (say only what is            and facts                spelling and
                         to say                   needed)                                            grammar


                                Coherent                   Complete                   Courteous
                                  Words should               Include all the            Be respectful,
                                 make sense and                needed                    friendly and
                                  relate to the               information                  honest
                                   main topic


              Clear
              The message intended to be delivered through communication should be clear and in understandable format.
              Clarity in writing or speaking of the message plays a very important role in effective communication.

              Concise

              The message must be conveyed by using only limited words. Avoid using fancy, unwanted or repetitive words or
              fillers otherwise the actual message intended to be conveyed may get lost in the long content.

              Concrete
              The  content  of the  message should use only necessary  words with  complete facts  and  figures to  avoid
              misinterpretation of the message by the receiver.

              Correct
              The message should be designed using the right level of language. There should be no spelling or grammatical
              mistakes for effective communication. Facts and figures should be correct and relevant to the message.


              Coherent
              The words used should be relevant to the message intended to be sent. It should relate to the main topic of the
              message and the content should flow logically.

              Complete
              The message should include all necessary information and  should be complete in all respects for  effective
              communication.


              Courteous
              The content of the message should be respectful, friendly and honest. The sender should not hurt the receiver
              through the message and at the same time the feedback given by the receiver should not affect the feelings and
              sentiments of the sender.


                        30    Touchpad Artificial Intelligence-X
   27   28   29   30   31   32   33   34   35   36   37