Page 32 - AI Ver 1.0 Class 10
P. 32
7CS of Effective Communication
These are important tools that make your written as well as oral communication very effective. When your
communication is clear, you are able to convey your thoughts more precisely. If any one of these is missing in your
communication, then it may lead to either misinterpretation or incomplete information. Following are the 7Cs of
communication:
Clear Concise Concrete Correct
Be clear about Use simple words Use exact words Use correct
what you want (say only what is and facts spelling and
to say needed) grammar
Coherent Complete Courteous
Words should Include all the Be respectful,
make sense and needed friendly and
relate to the information honest
main topic
Clear
The message intended to be delivered through communication should be clear and in understandable format.
Clarity in writing or speaking of the message plays a very important role in effective communication.
Concise
The message must be conveyed by using only limited words. Avoid using fancy, unwanted or repetitive words or
fillers otherwise the actual message intended to be conveyed may get lost in the long content.
Concrete
The content of the message should use only necessary words with complete facts and figures to avoid
misinterpretation of the message by the receiver.
Correct
The message should be designed using the right level of language. There should be no spelling or grammatical
mistakes for effective communication. Facts and figures should be correct and relevant to the message.
Coherent
The words used should be relevant to the message intended to be sent. It should relate to the main topic of the
message and the content should flow logically.
Complete
The message should include all necessary information and should be complete in all respects for effective
communication.
Courteous
The content of the message should be respectful, friendly and honest. The sender should not hurt the receiver
through the message and at the same time the feedback given by the receiver should not affect the feelings and
sentiments of the sender.
30 Touchpad Artificial Intelligence-X

