Page 43 - AI Ver 1.0 Class 10
P. 43

13.  Speaking disability is an example of ……….……................ .
                    14.  Principle of Clarity in Ideas means that the message should be in ……….……................ .
                    15.  Communication is a two-way process where a ……….……................ sends a message and the ……….……................ responds to
                       it by sending a feedback.

                 C.  State whether these statements are true or false.
                    1.  Maintaining an Eye contact is a positive facial expression.                               ……….……
                    2.  7% communication is done using words.                                                     ……….……
                    3.  Development of Interpersonal Skills is required for effective communication.              ……….……
                    4.  Avoid unnecessary words to express effectively with maximum efficiency.                   ……….……
                    5.  Clear and Specific are effective components of good feedback.                             ……….……
                    6.  Offering continuous support is not required in feedback.                                  ……….……
                    7.  Appropriate feedback improves the process of communication.                               ……….……

                    8.  Feedback is not important for communication cycle.                                        ……….……
                    9.  The action in a passive sentence is received by the subject.                              ……….……
                    10.  Poor self-esteem or social anxiety creates communication barrier.                        ……….……
                    11.  Organisational barriers lead to inadequate flow of information amongst employees.        ……….……
                    12.  Clarity of idea is not important before communication.                                   ……….……
                    13.  Respecting cultural differences is not important in effective communication.             ……….……
                    14.  One needs to be an active listener for effective communication.

                                                  SECTION B (Subjective Type Questions)


                 A.  Short answer type questions:
                    1.  Write down the different types of verbal communication. Give an example for each type.
                   Ans.  Different types of verbal communication are:
                       •  Oral or Spoken Communication: Communication which involves talking. Face-to-face conversation, Talking on a phone.
                       •   Written Communication: Communication which involves written or typed words. Writing letters, notes, email, etc.
                    2.  What is communication?
                   Ans.  The imparting or exchange of information by speaking, writing, or using some other medium is known as communication.

                    3.  Give any two measures to overcome barriers to effective communication.
                   Ans.  Clarify the idea before communication: The sender should be clear with the main objective of the message to be
                       communicated to the receiver.
                       Communicate according to the need of the receiver: The structure and the content of the message should be prepared
                       keeping in mind the actual requirement and the level of understanding of the receiver.
                    4.  What is a Cultural barrier?
                   Ans.   Culture is values and principles followed in the lives of people living in society. It is the sharing of customs, rituals,
                       beliefs, ideas, art, knowledge, values, morals, ideals, etc. amongst people living in their own geographically restricted
                       areas.
                    5.  Give three reasons for interpersonal barrier in the communication process.
                   Ans.  Three reasons for interpersonal barrier are:
                       a. Withdrawal or lack of being in touch for communication.
                       b. Strict rituals of people living in certain geographical area.
                       c. Poor self-esteem or social anxiety.



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