Page 130 - AI Ver 1.0 Class 10
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Chatbots
Interacting with customers can be time-consuming and stressful. Chatbots are taught to communicate
with the customers using Natural Language Processing (NLP) ensuring maximum customer satisfaction.
What is not AI?
We see technology around us in our daily lives. Everything that is automatic is not always AI. There's a thin line
that divides the technology that uses AI or not. The machine that is trained with data and has the capacity to
make decisions or predictions is Artificial Intelligent. Here are few examples that are not AI as they do not think
on their own but are simply acting upon the set of instructions:
• Automatic washing machine: The washing instructions are fed by humans in an automatic washing machine.
You have to select the type of fabric, quantity of detergent, time duration of rinse and other features in order to
run the machine. It works on the instructions and options selected by us to perform.
• Air conditioners or remote-control fans: These are examples of Internet of Things (IoT) where you have to
instruct the “on” and “off” switches. It is dependent on humans for instructions, and has no processing capacity
of its own.
• Remote control toys-cars: They are remote driven cars and do not have its own processing. The performance
of the toy is controlled by the person with the remote control.
• Smart TV: It is a TV with internet connection that allows browsing and using OTT platforms. It is not using AI to
process any data. It displays the information based on the data provided.
AI and Related Terminologies
Artificial Intelligence is the science and engineering of making machines intelligent. It is the development
of computer systems that are capable of performing tasks that normally require human intelligence, such as
decision making, learning from experience, solving complex problems, etc. It has become an important part of
our lives and in society as a whole. Different organizations have defined it in various forms. Some of them are
as follows:
The theory and development of computer systems able to perform tasks normally requiring human intelligence,
such as visual perception, speech recognition, decision-making, and translation between languages.
— Oxford Dictionary
AI refers to the ability of machines to perform cognitive tasks like thinking, perceiving, learning, problem solving
and decision making. Initially conceived as a technology that could mimic human intelligence, AI has evolved in
128 Touchpad Artificial Intelligence-X

