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Chatbots

              Interacting with customers can be time-consuming and stressful. Chatbots are taught to communicate
              with the customers using Natural Language Processing (NLP) ensuring maximum customer satisfaction.



















                       What is not AI?


              We see technology around us in our daily lives. Everything that is automatic is not always AI. There's a thin line
              that divides the technology that uses AI or not. The machine that is trained with data and has the capacity to
              make decisions or predictions is Artificial Intelligent. Here are few examples that are not AI as they do not think
              on their own but are simply acting upon the set of instructions:
                 • Automatic washing machine: The washing instructions are fed by humans in an automatic washing machine.
                 You have to select the type of fabric, quantity of detergent, time duration of rinse and other features in order to
                 run the machine. It works on the instructions and options selected by us to perform.
                 • Air conditioners or remote-control fans: These are examples of Internet of Things (IoT) where you have to
                 instruct the “on” and “off” switches. It is dependent on humans for instructions, and has no processing capacity
                 of its own.
                 • Remote control toys-cars: They are remote driven cars and do not have its own processing. The performance
                 of the toy is controlled by the person with the remote control.
                 • Smart TV: It is a TV with internet connection that allows browsing and using OTT platforms. It is not using AI to
                 process any data. It displays the information based on the data provided.



                       AI and Related Terminologies


              Artificial  Intelligence  is  the  science  and  engineering  of  making  machines  intelligent.  It  is  the  development
              of computer systems that are capable of performing tasks that normally require human intelligence, such as
              decision making, learning from experience, solving complex problems, etc. It has become an important part of
              our lives and in society as a whole. Different organizations have defined it in various forms. Some of them are
              as follows:

              The theory and development of computer systems able to perform tasks normally requiring human intelligence,
              such as visual perception, speech recognition, decision-making, and translation between languages.
                                                                                                  — Oxford Dictionary

              AI refers to the ability of machines to perform cognitive tasks like thinking, perceiving, learning, problem solving
              and decision making. Initially conceived as a technology that could mimic human intelligence, AI has evolved in




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