Page 34 - AI Ver 1.0 Class 10
P. 34

Interpersonal barrier to communication process may be due to:
                 • withdrawal or lack of being in touch for communication.
                 • strict rituals of people living in certain geographical area.
                 • more engaged in leisure activities that involve only self and not others.
                 • poor self-esteem or social anxiety.
                 • strict rules and regulations in certain working environments where the employees need to be less interactive
                and more formal.
              All these above factors will lose the interest of the people to communicate which might be either misinterpretation
              or incomplete communication of information.


              Organisational Barrier

              Inadequate flow of information amongst employees working at different levels of hierarchy may lead to
              organisational barriers. This may be due to:
                 • the restricted rules and policies of an organisation as the employees avoid getting into the hassle of sending or
                receiving any message. For example, if the company rule says that all communication should be in writing, then
                even a small message where time constraint plays a very important role in decision making may lead to delay in
                the transmission due to writing formalities and level of approval required from different people.
                 • a formal communication protocol is always followed when communication takes place between senior and
                his subordinate. In such situations, a subordinate employee will always have a fear, anxiety and withdrawal in
                communication.
                 • absence of certain facilities like a comfortable working environment, telephone, fax or internet connectivity,
                suitable temperature, sufficient tools, stationery and healthy relationships with the co-worker may affect the
                efficiency of employees and hinder the process of communication.
                 • poor coordination amongst the employees due to complex organisational structure will lead to filtering and
                misinterpretation of the information.


              Cultural Barrier
              Culture is values and principles followed in the lives of people living in society. It is the sharing of customs,
              rituals, beliefs, ideas, art, knowledge, values, morals, ideals, etc. amongst people living in their own geographically
              restricted areas.
                 • As mindset of people of different cultures are different, so is their language, signs and symbols. This causes a
                barrier to communication.
                 • Culture also gives rise to prejudices and stereotypes. These become the societal norms, thus becoming a barrier
                to effective communication amongst people of different cultures.
                 • Different cultures adopt different ways of communication. For example, some cultures may be very open while
                others may be orthodox, thus affecting ways people communicate among various cultural sects. For example, in
                Arab countries it is considered to be a social crime to greet an opposite gender by shaking hands.



                       Measures to Overcome Barriers in Effective Communication


              After we are able to recognise the barriers in effective communication, we should focus on overcoming them.
              Removing barriers is one of the easiest ways to improve communication. Some of the important measures we
              should use to overcome barriers are listed below:
                 • Clarify the idea before communication: The sender should be clear with the main objective of the message
                to be communicated to the receiver.


                        32    Touchpad Artificial Intelligence-X
   29   30   31   32   33   34   35   36   37   38   39