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upset or angry or tired, then despite all good efforts of hiding her emotions, she will not be able to deliver her
lectures effectively.
• It works effectively only with the help of non-verbal communication like gestures, visuals, body language,
otherwise alone it is incomplete form of communication.
• Verbal communication can be really expensive if you need to communicate in a language that you are not
familiar with. Either you have to hire a person who works as a translator or install a software for your digital
communication.
Mastering Verbal Communication
Most of the students may be good in their verbal skills yet they face issues as they might not be comfortable in
speaking in front of a big crowd or may get nervous in their oral skills. If a student focuses on a certain area, then
it will help them master their verbal communication. Below are some points which will help them improve their
verbal communication.
• The sender needs to have a friendly and warm tone. This will help in attracting the attention of the receiver and
will build a positive and healthy environment around.
• Be sure of the information you wish to deliver. Avoid using repeated sentences. Think before you speak to avoid
confusion as that may end up delivering wrong interpretations of information.
• Be concise and clear as nobody will spend energy and time to decode a lengthy and confusing message.
• Speak loudly with confidence at moderate speed and choose the right words.
• Maintain eye contact, stand straight and be attentive. Proper body language will bind the interest of the receivers
and the information will be delivered with great impact.
• Be authentic in your communication. People are often attracted to someone who speaks from the heart and is
genuine, transparent and real.
• Be a good listener and give your ear to your audience to know their viewpoint, as that will help you carry your
conversation in a required direction.
Non-Verbal Communication
Non-verbal communication is defined as communication through physical and physiological cues without using
spoken or written words. The information is transmitted using body language, touch, facial expressions, symbols,
signals, etc. Most of our communication with the people around us throughout the day is non-verbal and most of
the time we are not aware of it. It is helpful when trying to understand others’ thoughts and feelings.
When you are not interested in what the teacher is teaching in the class, you start looking around, disturb the
person sitting next to you, fiddle with a pen or paper and observe little things in the class. Without using words
you are able to give the message to your teacher that lesson is very boring and you are not interested.”
There are different types of non-verbal communication. Let us discuss about them.
Facial Expressions
Facial expressions are a very powerful way of conveying different forms
of feelings and emotions. For effective non-verbal communication you
should smile when you meet someone, match your expressions with
your words and nod while listening. Being aware of your own facial
expressions is very important in a professional environment. In one of
the studies, it was found that the most trustworthy facial expression
involved a slight rise of the eyebrows and a slight smile. Six basic facial
Communication Skills-II 21

