Page 28 - AI Ver 1.0 Class 10
P. 28

Do’s of Body Language
                 • Be relaxed, calm and confident when you walk-in for starting a communication.
                 • Keep smiling in between as it shows that the person is confident and trustworthy.
                 • Stand or sit with a relaxed posture and straight spine.
                 • Keep your arms open and by your side when not communicating.
                 • Do hand shake, bow or namaste before you begin with the conversation.
                 • Make eye contact occasionally to show your level of involvement.
                 • Be a good listener and nod in between while listening.
                 • A little movement is necessary if you are giving a presentation.
                 • Place your feet firmly on the ground while moving during your presentation or addressing a gathering.
                 • Give a positive facial expression and try to be natural with your gestures.


              Don'ts of Body Language
                 • Do not turn your back towards your audience.
                 • Do not sit with your arms and legs crossed. It shows you are not interested in the conversation.
                 • Don't be overconfident in your expressions and your tone.
                 • Do not lean on the wall or any other object near you.
                 • Do not lean forward or backward while sitting.
                 • Do  not  fidget  with  the  objects  like  paper,  pen,  etc.  around  you.  It  shows  you  are  bored  and  avoiding  the
                conversation.
                 • Do not roll your eyes around or stare.
                 • Do not hold a book or anything in front to block the view.


                       Feedback

              A communication cycle is incomplete and irrelevant without feedback. Feedback is a response of the receiver
              with respect to the message received from the sender. It works as an indicator for the successful transmission
              of the message thus making communication a two-way process. If there is no feedback, communication will be
              incomplete and ineffective. Feedback is not only giving answers in the class but also sharing new ideas related to
              the concept. Feedback is important in every communication because:
                 • it completes the whole process of communication where the sender sends the information and the feedback is
                the response of the receiver.
                 • it helps in evaluating the effectiveness of communication. Sender gets a clear picture through the feedback that
                the information intended to be understood by the receiver is a success or a failure.
                 • it is an important step that helps in the collection of information from the receiver.
                 • it helps the sender to make correct decisions based on the information gathered from the feedback received.
                Thus, an appropriate feedback will improve the process of communication.
                 • it builds a healthy environment at a workplace.
                 • it coordinates different activities in a proper way as the sender and receiver can know each other and accordingly
                they can decide their next course of action.
                 • it gives way to new ideas to improve the process of communication.


              Characteristics of Feedback
              Feedback completes the whole process of communication. In order to achieve this, a good feedback should have
              the following characteristics:
                 • Clear and Specific: As general feedback and unwanted statements do not give a true picture of the effectiveness
                of the communication.



                        26    Touchpad Artificial Intelligence-X
   23   24   25   26   27   28   29   30   31   32   33