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    2.   Which of the following is a barrier to active listening?
                       a.  Eye contact                                   b.  Being preoccupied
                       c.  Gestures                                      d.  Avoiding distractions

                   3.   MINTS is a simple set of rules that assist you in correctly    the words.
                       a.  Capitalising                                  b.  Punctuating
                       c.  Joining                                       d.  Interjecting
                   4.   Which of the following is NOT a rule for writing a paragraph?

                       a.  Starts on a new line                          b.  First line is indented
                       c.  Has multiple unrelated themes                 d.  Focuses on a main idea
                   5.   Which one of the following apply defines a sentence?
                       a.  A combination of words
                       b.  A group of similar words
                       c.  A combination of words that conveys a complete meaning
                       d.  None of these

                   6.   Assertion (A): Active listening is an art that combines a desire to understand with the ability to
                       support and empathise with the speaker.
                       Reason (R): Active listening can have an impact on your job effectiveness.
                       a.  Both A and R are true and R is the correct explanation of A.
                       b.  Both A and R are true but R is not the correct explanation of A.
                       c.  A is true but R is false.
                       d.  A is false but R is true.

                   7.   “When will aunt Suman visit us?” is a       .
                       a.  Declarative Sentence                          b.  Imperative Sentence
                       c.  Exclamatory Sentence                          d.  Interrogative Sentence
                   8.   What does P in ‘RESPECT for active listening’ stand for?
                       a.  Popularity

                       b.  Pin your ears back
                       c.  Pay attention and concentrate on what the speaker is saying
                       d.  Pay money to the speaker
                   9.   Which among the following involves listening, speaking, writing, or transferring information in any other form to
                       understand others?
                       a.  Communication                                 b.  Concentration
                       c.  Talking                                       d.  Emailing

                   10.  Communication requires a             who encodes and transmits a message across a channel, and a receiver
                       who decodes the message and provides             .

                       a.  Sender, Information                           b.  Sender, Feedback
                       c.  Feedback, Sender                              d.  Source, Feedback
                   11.  Which of these sentences is capitalised correctly?                                       [NCERT]
                       a.  I am Hungry.                                  b.  Divya and sunil are reading.
                       c.  The bucket is Full of water.                  d.  She lives in Delhi.

                                                                                         Communication Skills-III   15

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