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    1.3 ACTIVE

                Active listening is a crucial skill in professional settings, as it enhances communication, strengthens relationships, and
                improves productivity. It plays an important role at workplace due to following reasons:

                   •  Enhances Understanding: Active listening helps employees and employers understand instructions, feedback, and
                  concerns clearly, reducing miscommunication.
                   •  Builds Stronger Relationships: Paying attention and responding thoughtfully fosters trust and collaboration among
                  colleagues.
                   •  Boosts  Problem-solving:  Listening  carefully  allows  individuals  to  analyse  issues  effectively  and  provide  better
                  solutions.

                   •  Increases Efficiency: When employees listen attentively, they complete tasks accurately, minimizing errors and the
                  need for repeated instructions.

                   •  Encourages Respect and Teamwork: A workplace culture that values listening promotes respect and cooperation
                  among team members.

                1.3.1 Steps to Active Listening
                Active listening is an art that combines the desire to understand with the ability to support and empathise with the
                speaker. It can have an impact on your job effectiveness, quality of your relationship with others and, as a result, your
                general well-being. Active listening enables you to comprehend the issues and contribute to developing solutions.

                The following are some of the factors that influence active listening:

                   •  Eye  Contact:  Eye  contact  is  a  crucial  aspect  of  active  listening  as  it  helps  establish  engagement,  trust,  and
                  understanding between the speaker and listener. Maintaining appropriate eye contact shows attentiveness, conveys
                  respect,  and  encourages  open  communication.  It  also  helps  the  listener  interpret  non-verbal  cues  such  as  facial
                  expressions and emotions, leading to better comprehension. Balanced eye contact prevents distractions and reassures
                  the speaker that their message is valued. However, excessive eye contact may feel intimidating, while too little can
                  appear disinterested. For example, in a classroom, when a student maintains eye contact with the teacher while they
                  explain a concept, it signals interest and understanding, encouraging the teacher to elaborate further. Striking a
                  natural balance by maintaining steady but comfortable eye contact enhances effective communication and fosters
                  meaningful conversations.

                                                                                         Communication Skills-III   5

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