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Unsolved Exercise
ection A
ective ype uestions
A Multiple choice uestions:
1. When we communicate verbally, we should use ............................ CBSE Handbook
i. difficult words ii. simple words
iii. confusing words iv. abbreviations
2. Which of these is not an appropriate non-verbal communication at work CBSE Handbook
i. Putting an arm around a coworker s shoulder ii. Shaking hands firmly
iii. Looking at the speaker with a smile iv. Standing with an upright posture
3. Sometimes ........................... communication is difficult to understand.
i. non-verbal ii. verbal
iii. visual iv. None of these
4. What is the process called when a receiver communicates his/her response back to the sender?
i. Encoding ii. Decoding
iii. Feedback iv. Communication Channel
5. Which of the following is used for effective non-verbal communication?
i. Avoid pointing at people with your finger ii. Shake hands confidently
iii. Maintain a proper distance iv. All of these
B . Fill in the lan s
1. Communication is successful only when there is a common understanding between the ........................... and
.............................
2. Developing a message is known as ........................... and interpreting the messages by the receiver is called
.............................
3. A child trying to study notes when the mother is watching TV in the same room is an example of ...........................
barrier.
4. Classroom teaching, business conferences and public speeches are examples of .............................
5. The most formal form of communication is ............................
ection B
u ective ype uestions
A . Ans er the ollo ing uestions:
1. ive examples of any four common signs used for visual communication. CBSE Handbook
2. Explain the importance of non-verbal and visual communication.
34 Touchpad Information Technology-IX

