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Accounting ervices: These types of BPOs include services related to maintaining general ledger, financial
statements, balance sheets, bank reconciliation statements, assets and liabilities, etc.
nline ervices: Such BPO services include online sales and purchases, e-booking, e-ticketing, etc.
This is one of the fastest modes to reach out to a majority of the customers worldwide in the shortest span
of time and at a lesser cost.
In addition to the above services following are the popular services of the BPO industry:
Back Office Operation Content Development or Animation
Data Processing Geographic Information System Services
Human Resource Services Insurance Claim Service
Legal Databases Medical Transcription
Payroll Management Remote Maintenance
Revenue Accounting Support Centres
BUSINESS PROCESS MANAGEMENT
Business Process Management (BPM) is a process of operation management in which we study, identify,
change and monitor the business processes of an organisation to ensure that they run smoothly and can
improve their performance with time.
BPM is a process towards improving business processes. Companies are improving their performance by a
constant evaluation of the value added in all parts of the processes.
Structure of the IT-BPM Industry
The structure of an IT-BPM industry has been categorized in the following parameters:
Sector in which the organisation is serving
Range of Services the company is offering
Geographic spread of the operations
Revenues and Size of operations
Multinational Companies M Cs : These are the companies that are registered and have facilities, assets
and operations in more than one country at a time. Generally, the company has its headquarters in one
country and operates in many countries.
ndian ervice roviders s : ISPs are only concerned with providing their services in India. These service
providers have their headquarters in India while they have their offices in multiple countries.
lo al n-house Centers C : lobal In-house ( IC) are offshore centers that perform designated functions
for their parent company. They only work for their parent company and do not serve external clients. GIC has
a share of one-fifth of IT-BPM exports in India.
APPLICATIONS OF IT
Let us now learn about various applications of IT.
Communication
Back then, people used to communicate through letters, telegrams, etc. With the emergence of Information
Technology, it has become feasible to share or exchange information in real-time i.e., instant exchange of
information, be it textual, graphical or visual from any corner of the world with just a click.
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