Page 22 - open office
P. 22

  As there is not much time, the delivery may be misinterpreted if the receiver does not understand instantly.
               on- er al Communication

              As  we know, all  living  things  communicate, the animals  communicate through different types of sound,
              smell, sign, etc. In non-verbal communication, words are not used to communicate as the sender’s message
              is  conveyed without using words. Non-verbal communication includes  symbols,  gestures, eye contact,
              handshake, facial expressions, body language, etc. For example:

              A non-verbal way of communication can make our message stronger and it may also help to adjust our
              behaviour according to the listener’s reaction. It mostly helps in situations when we are unable to send a
              proper message verbally. Suppose you are in a room full of noise, in this case, you may easily opt to send a
              non-verbal message by using your hand movements.

              We don’t realise the importance of non-verbal communication. We spend about 75% of our waking hours in
              communicating out of which 80% is non-verbal in which our expressions and movements are used.

                     Do you know?

                     Our speech also has non verbal elements, such as voice quality, speaking style, emotion, intonation,
                     rhythm and stress known as ‘Paralanguage’.






                                        Expressions                            Gestures



                                                                                             Posture


                                   Para
                                 Language





                                                                                       Touch
                                         Eye
                                       Contact




               ypes o   on- er al Communication
              Let us now learn about various types of Non-Verbal Communication.


                                                                                  o  to e  ectively use non-ver al
                         TYPE                      hat does it imply
                                                                                          communication

               Facial expression          It shows the feeling of a person. For  * Keep your face relaxed.
                                          example, we smile to express our      *  Match your facial expression with
                                          happiness.                             your words.

                                                                                * Nod while listening.




                22     Touchpad Information Technology-IX
   17   18   19   20   21   22   23   24   25   26   27