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ITES is a form of third party or support service which has emerged due to the use of resources of IT tools in
              various fields such as Banking, Insurance, Finance, Medical, Credit Card, etc. ITES industries have contributed
              significantly to the growth of the economy and social transformation in our country.
              IT and ITES sector is generating a large number of employment every year. This sector has seen unparalleled
              growth over the last decade. With the immense opportunities that this sector has to offer, a large number of
              companies are investing to expand and set up I.T. and ITES businesses in India.

                BPO
              BPO stands for Business Process Outsourcing. It means outsourcing business processes or functions to a third
              party to get faster results at lesser cost with proper quality.



















              Outsourcing  is  usually  defined  as   The  process  of  an  organisation  entering  into  a  contract  with  another
              organisation to operate and manage one or more of its operations or functions of the parent company”.
              BPO in a broader sense means employing an external agency or a third-party vendor to get the job done
              to attain maximum accuracy at a comparatively lesser cost. The business transactions in BPO could range
              from customer service, sales, collections and data processing to high-end technical support, maintaining
              HR payrolls, predicting market trends and so on. These can be either voice-based or data-based (non-voice)
              processes.
              The BPO buzz started in India in the mid-nineties.  ery few people explored this field in the beginning and
              ever since it has undergone a vast change and wide growth.

              Types of BPO Services

              Following are the types of BPO Services.
              Customer   upport   ervices:  These services are related to giving information to clients by  responding
              through Chatbot,  oice, e-Mail, Chats, etc. Such customer support centers operate 24x  throughout the
              year. Typical examples include resolving customer queries related to travel, order status, product information,
              grievance handling, etc.

               echnical  upport  ervices: These types of BPO services provide technical knowledge at the outsourced
              centre to resolve customer queries pertaining to computer hardware, software, peripherals and the internet.
              The queries handled include online training for user registration, recovering passwords, installation, product
              support, troubleshooting and usage support. For example: if a customer is unable to install an application on
              his computer, it is the online technician who troubleshoots the issue.
              Data-Entry  ervices: These types of BPO services include entering data at a fast pace and care to maintain
              a high degree of accuracy. For example: maintaining data related to sales, data entry of student details, data
              entry of voters, mortgage, etc.




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