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Ans. 1. iv. 2. iv. 3. i. 4. ii. 5. iii.
6. ii. . iii. . i. . iv. 1 . ii
B. Fill in the blanks.
1. ITeS stands for ...................................
2. .................................. are the companies that are registered and have facilities, assets and operations in more than
one country at a time.
3. IT helps to establish real-time communication by exchanging the typed messages instantly on the computer,
mobile, etc. This is called ...................................
4. . ................................. is a standard protocol that is used to transfer files between computers that are connected in
a network.
5. IT application in human resource management is known as ..........................................................
Ans. 1. Information Technology enabled Services 2. M Cs
3. Online Chatting 4. File Transfer Protocol (FTP)
5. HRIS (Human Resource Information System).
Section B
(Subjective Type Questions)
A Ans er the ollo ing uestions:
1. What do you understand by the term IT and ITeS CBSE Handbook
Ans. Information Technology has led to the establishment of a global network that has brought people from
different corners of the world together. It has also enabled transmitting, sharing, analyzing and storing data. Its
application and in uence is seen almost everywhere in our society, be it in our Home, Hospital, School, Office,
Research Center, etc.
ITeS (IT-enabled Services) is a form of third party or support service which has emerged due to the use of
resources of IT tools in various fields such as Banking, Insurance, Finance, Medical, Credit Card, etc. ITES industries
have contributed significantly to the growth of the economy and social transformation in our country.
2. What is BPO
Ans. BPO stands for Business Process Outsourcing. It means outsourcing business processes or functions to a third
party to get faster results at a lesser cost with proper quality.
Outsourcing is usually defined as The process of an organisation entering into a contract with another
organisation to operate and manage one or more of its operations or functions of the parent company”.
BPO in a broader sense means employing an external agency or a third-party vendor to get the job done to
attain maximum accuracy at a comparatively lesser cost.
3. For what purpose is IT used in business CBSE Handbook
Ans. Business operations in the past were not as fast as today. IT Tools have reduced the time and cost required
for different business activities. Business accounting, sales records and official communications were all done
on paper and archived in paper files in the past. They used to be either handwritten or typed using manual
typewriters. Advertisement of products and services were done through paintings on walls, announcements
on the radio, advertisements in newspapers and on television. The IT industry has changed the nature of the
following tasks are:
14 Touchpad Information Technology-I

