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CONTENTS




                   Part A Employability Skills

                    Unit-1 Communication Skills-I

                    Chapter-1 Communication Skills                                                                 19
                            Importance of Communication    Elements of Communication Cycle
                            Methods of Communication       Perspectives In Communication
                            Writing Skills
                    Unit-2 Self Management Skills-I

                    Chapter-2 Self Management                                                                      36
                            Positive Results of Self-Management    Strength and Weakness Analysis    Self Confidence

                    Unit-3 ICT Skills-I

                    Chapter-3 Information & Communication Technology                                               47
                            Role and Importance of ICT     ICT Tools                      What is a Mobile App?
                            Internet and its Application    Social Media                  Computer
                            Components of CPU Box          Expansion Card                 Ports
                            Software                       Types of OS
                            Working with Windows Operating System                         Working with Boss Linux
                            Using a Computer               To Create a New Folder         Internet

                    Chapter-4 e-Mail                                                                               93
                            e-Mail Services                Create an e-Mail Id

                            Compose and send e-Mail Message    Managing Folder            Reading an e-Mail
                            Replying to an e-Mail          Forwarding an e-Mail
                    Unit-4 Entrepreneurial Skills-I

                    Chapter-5 Entrepreneurship                                                                    112
                            Types of Businesses                            Types of Businesses Found in our Community
                            Characteristics of Entrepreneurs               Importance of Entrepreneurship
                            Role and Rewards of Entrepreneurship           Limitations of Entrepreneurs

                    Unit-5 Green Skills-I

                    Chapter-6 Green Skills                                                                        123
                            Natural Resources              Green Economy


                    Part  B  Subject Specific Skills

                    Unit-1 Introduction to IT – ITeS Industry

                    Chapter-1 Introduction to IT & ITeS                                                           137
                            BPO                            Business Process Management    Applications of IT
                    Unit-2 Data Entry and Keyboarding Skills

                    Chapter-2 Data Entry & Keyboard Skills                                                        152
                            Keyboard                       Mouse                          Touch Typing Technique
                            Rules of Touch Typing          Begin Lessons                  Background and Text Colour
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