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Unit-1 COMMUNICATION SKILLS-I
COMMUNICATION SKILLS 1
Ways of Expression is a characteristic that differentiates living things from non-living things.
All living beings need to express themselves to fulfill the basic needs of life. Humans express
themselves in many ways. The ability to express is far ahead in humans as they express with the
most important tool of communication i.e., language.
The word ‘Communication’ comes from the Latin word ‘Communicare’ which means ‘to share’.
We perform various activities in our daily lives in which we share or exchange our thoughts,
ideas, information, knowledge, etc. In simple words, communication is a process by which we can
express our views, emotions, information and ideas. It is a way of transferring our messages to
another person or to a group. “Communication is the sharing of information, facts, ideas, opinions
or emotions between two or more individuals”.
IMPORTANCE OF COMMUNICATION
Communication is an important tool that lets us share our thoughts, emotions and ideas in an
understandable, clear and efficient way. It helps us to inform, share knowledge, express feelings
and in uence others.
Humans ability to communicate (through a language) has provided great benefits in the all-
round development of mankind. A simple conversation might be considered a mere transfer of
information but an in uencing conversation can help you in achieving your academic or your
career goals and help in developing your relationships. Hence, there is a difference between
to inform about something and to in uence about something. Communication skills are
required to:
Inform: Sharing of facts and information with others.
n uence: Counselling, negotiating or simply talking to someone to help reduce the stress can
make a change in other person’s outlook.
E press Feelings: Talking and expressing your feelings is considered a healthy way to interact
with family and friends.
ELEMENTS OF THE COMMUNICATION CYCLE
Communication involves a two-way exchange of information, i.e., giving and receiving information.
Speaking and writing are modes of giving information whereas listening and reading are modes
of receiving information.
Communication Skills 19

