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Ans. 1. iv.              2. iv.              3. i.               4. ii.               5. iii.
                       6. ii.               . iii.              . i.                . iv.             1 . ii


              B.  Fill in the blanks.
                  1.  ITeS stands for ...................................

                  2.  .................................. are the companies that are registered and have facilities, assets and operations in more than
                     one country at a time.

                  3.  IT helps to establish real-time communication by exchanging the typed messages instantly on the computer,
                     mobile, etc. This is called ...................................
                  4.  . ................................. is a standard protocol that is used to transfer files between computers that are connected in
                     a network.
                  5.  IT application in human resource management is known as ..........................................................

                  Ans.  1. Information Technology enabled Services        2. M Cs
                        3. Online Chatting                                4. File Transfer Protocol (FTP)
                        5. HRIS (Human Resource Information System).


                                                              Section B
                                                     (Subjective Type Questions)


              A   Ans er the  ollo ing  uestions:
                   1.  What do you understand by the term IT and ITeS                                   CBSE Handbook
                 Ans.  Information Technology has led to the establishment  of a global network that  has brought people from
                      different corners of the world together. It has also enabled transmitting, sharing, analyzing and storing data. Its
                      application and in uence is seen almost everywhere in our society, be it in our Home, Hospital, School, Office,
                      Research Center, etc.
                       ITeS (IT-enabled Services) is a form of third party or support service which has emerged due to the use of
                      resources of IT tools in various fields such as Banking, Insurance, Finance, Medical, Credit Card, etc. ITES industries
                      have contributed significantly to the growth of the economy and social transformation in our country.
                   2.  What is BPO
                 Ans.  BPO stands for Business Process Outsourcing. It means outsourcing business processes or functions to a third
                      party to get faster results at a lesser cost with proper quality.

                       Outsourcing  is  usually  defined  as   The  process  of  an  organisation  entering  into  a  contract  with  another
                      organisation to operate and manage one or more of its operations or functions of the parent company”.

                       BPO in a broader sense means employing an external agency or a third-party vendor to get the job done to
                      attain maximum accuracy at a comparatively lesser cost.
                   3.  For what purpose is IT used in business                                          CBSE Handbook
                 Ans.  Business operations in the past were not as fast as today. IT Tools have reduced the time and cost required
                      for different business activities. Business accounting, sales records and official communications were all done
                      on paper and archived in paper files in the past. They used to be either handwritten or typed using manual
                      typewriters. Advertisement of products and services were done through paintings on walls, announcements
                      on the radio, advertisements in newspapers and on television. The IT industry has changed the nature of the
                      following tasks are:





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