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Accounting  ervices: These types of BPOs include services related to maintaining general ledger, financial
                 statements, balance sheets, bank reconciliation statements, assets and liabilities, etc.
                  nline  ervices: Such BPO services include online sales and purchases, e-booking, e-ticketing, etc.

                 This is one of the fastest modes to reach out to a majority of the customers worldwide in the shortest span
                 of time and at a lesser cost.
                 In addition to the above services following are the popular services of the BPO industry:

                   Back Office Operation                                  Content Development or Animation
                   Data Processing                                        Geographic Information System Services
                   Human Resource Services                                Insurance Claim Service
                   Legal Databases                                        Medical Transcription
                   Payroll Management                                     Remote Maintenance
                   Revenue Accounting                                     Support Centres

                   BUSINESS PROCESS MANAGEMENT

                 Business Process Management (BPM) is a process of operation management in which we study, identify,
                 change and monitor the business processes of an organisation to ensure that they run smoothly and can
                 improve their performance with time.

                 BPM is a process towards improving business processes. Companies are improving their performance by a
                 constant evaluation of the value added in all parts of the processes.

                 Structure of the IT-BPM Industry
                 The structure of an IT-BPM industry has been categorized in the following parameters:

                   Sector in which the organisation is serving
                   Range of Services the company is offering
                   Geographic spread of the operations
                   Revenues and Size of operations

                 Multinational Companies  M Cs : These are the companies that are registered and have facilities, assets
                 and operations in more than one country at a time. Generally, the company has its headquarters in one
                 country and operates in many countries.
                  ndian  ervice  roviders     s : ISPs are only concerned with providing their services in India. These service
                 providers have their headquarters in India while they have their offices in multiple countries.

                  lo al  n-house Centers    C :  lobal In-house ( IC) are offshore centers that perform designated functions
                 for their parent company. They only work for their parent company and do not serve external clients. GIC has
                 a share of one-fifth of IT-BPM exports in India.
                   APPLICATIONS OF IT

                 Let us now learn about various applications of IT.

                 Communication

                 Back then, people used to communicate through letters, telegrams, etc. With the emergence of Information
                 Technology, it has become feasible to share or exchange information in real-time i.e., instant exchange of
                 information, be it textual, graphical or visual from any corner of the world with just a click.


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