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The teacher explaining the lesson using text, diagrams, symbols are the encoding components of the communication
process. The digital presentation using white board is the communication channel to deliver the message. Students
decode the message in their own ways and this can be checked through a feedback taken by the teacher in the form
of a quick question and answer session before the class ends.
Tick ( ) if you know this.
The word 'Communication' is derived from the Latin word communicare, meaning 'to share'.
The sender transmits the message to the receiver through a medium.
Sender is a person or entity who starts the communication process.
Communication Channel is the media through which the sender passes the information to the receiver.
DIFFERENT METHODS OF COMMUNICATION
We are constantly using some or the other way of communication to deliver a message effectively. Choosing a right
method will help us in building a strong-relationship with the people around us in our professional and personal lives.
Some of the important methods of communication are verbal, non-verbal and visual communication. Let us learn
about them in detail.
Verbal Communication
Verbal communication is the most popular form of
communication where the transmission of messages occurs
with the usage of words that can be in oral spoken or written
form. It includes sounds, words, and speech. It is often used
during presentations, video or tele conferences, informal or
formal telephone calls, discussions, lectures, public speaking,
meetings, etc. Verbal Communication can be divided further as:
• Oral or Spoken Communication: Communication which
involves speaking. It can be face-to-face conversation or
talking on a phone.
• Written Communication: Communication which involves
written or typed words. It can be writing letters, notes, email, etc.
Thus, language plays a very important role in this form of communication. Speaking with clarity, being short, simple
and focussed are important tools that will help in the process of verbal communication. Verbal communication can be
further classified into: interpersonal communication, written communication, small group communication and public
communication.
Interpersonal Communication
Interpersonal communication is a one-to-one formal or informal conversation between two individuals. There are less
chances of misinterpretation of information in this type of communication. For example:
• Conversation between teacher and parent during parent-teacher meeting.
• A teacher clearing a doubt of a student on a specific topic during recess time.
• Two friends working on a class project.
• A telephonic conversation between two people.
Communication Skills-II 19

