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Development of Interpersonal Skills
The skills which you use in your everyday life to communicate formally or informally with the people around you as an
individual or as a group are called interpersonal skills. These skills play a very important role in effective communication.
People with strong interpersonal skills build better and long-lasting relationships, both at home and at work. They help
you to communicate with other people under different circumstances.
Sending, Receiving and Understanding the Message or Information
Whether verbal or non-verbal, the message should be designed well by the sender. The receiver’s job is to understand
the message in such a way that it matches with the intention of the sender. The receiver shares responsibility with the
sender to ensure an effective communication process.
To Express Effectively with Maximum Efficiency
Avoid unnecessary words so that precise and meaningful information is delivered to the receiver. Facial expressions,
eye movement, body posture and gestures are quite effective non-verbal signals that lead to maximum efficiency of
effective communication.
COMMUNICATION CYCLE
Communication cycle is a process of sending and receiving of messages using verbal or non-verbal methods of
communication for meaningful interpretation of the message when it passes through a chain of recipients. The timing
and effectiveness of the communication cycle is based on how long it takes for feedback to be received by the initial
sender.
The main elements in the communication cycle are:
• Sender: Sender is a person or entity who
starts the communication process. He will Feedback Sender
convey a message with the purpose of passing
meaningful information/ideas to others
involved in the communication cycle.
• Message: It is the information which the Decoding Ideas/Message
sender wishes to convey to the receiver. It Elements of
is the subject with the actual content of the Communication
whole process of communication.
• Encoding: It is the process of converting the Receiver
message into a form which only the intended Encoding
receiver can understand by converting the Communication
actual message into symbols, words, actions, Channel
diagrams.
• Communication Channel: It is the media through which the sender passes the information to the receiver.
• Receiver: An individual or a group receiving a message is called receiver.
• Decoding: It is the interpretation of the message delivered by the sender.
• Response/Feedback: It is the response given with respect to the message received by the receiver. Feedback can be
positive or negative, delayed or immediate. It marks the completion of the communication process.
For Example:
Suppose, a Science teacher is teaching the Importance of an Ecosystem. So, the teacher is the sender; the students in
the class are the receivers; the lesson on the Importance of an Ecosystem is the message.
18 Trackpad Information Technology-X

