Page 41 - Trackpad 402_Class-X_Final
P. 41

11.   Not understanding the customs or traditions of a speaker could mean there is a    .
              12.                means respective and friendly in communication.
              13.  Speaking disability is an example of       .
              14.  Principle of Clarity in Ideas means that the message should be in    .
              15.  Communication is a two-way process where a         sends a message and the            responds to it
                  by sending a feedback.
             Ans.   1. Pronoun           2. sender                3. Encoding           4. Non-verbal communication
                   5. Visual             6. feedback              7. preposition        8. verbal, non-verbal
                   9. Feedback          10. response             11. cultural barrier   12. Courteous
                  13. language barrier   14. understandable form   15. sender, receiver

            C.  State whether these statements are true or false:

               1.   Maintaining an Eye contact is a positive facial expression.
               2.   7% communication is done using words.
               3.   Development of Interpersonal Skills is required for effective communication.
               4.   Avoid unnecessary words to express effectively with maximum efficiency.
               5.   Clear and Specific are effective components of good feedback.
               6.   Offering continuous support is not required in feedback.
               7.   Appropriate feedback improves the process of communication.
               8.   Feedback is not important for communication cycle.
               9.   The action in a passive sentence is received by the subject.
              10.   Poor self-esteem or social anxiety creates communication barrier.
              11.   Organisational barriers lead to inadequate flow of information amongst employees.

              12.   Clarity of idea is not important before communication.
              13.   Respecting cultural differences is not important in effective communication.
              14.   One needs to be an active listener for effective communication.
             Ans.  1. True     2. False    3. True    4. True    5. True    6. True   7. True    8. False
                  9. True    10. True    11. True   12. False   13. False   14. True

                                              SECTION B (Subjective Type Questions)

            A.  Short answer type questions:

               1.  Write down the different types of verbal communication. Give an example for each type.
             Ans.  Different types of verbal communication are:
                  ●  Oral or Spoken Communication: Communication which involves talking. Face-to-face conversation, Talking on a phone.
                  ●   Written Communication: Communication which involves written or typed words. Writing letters, notes, email, etc.

               2.  What is communication?
             Ans.  The imparting or exchange of information by speaking, writing, or using some other medium is known as communication.

               3.  Give any two measures to overcome barriers to effective communication.
             Ans.  Clarify the  idea before  communication:  The sender  should be clear  with the main objective  of the message  to be
                  communicated to the receiver.
                  Communicate according to the need of the receiver: The structure and the content of the message should be prepared
                  keeping in mind the actual requirement and the level of understanding of the receiver.





                                                                                          Communication Skills-II  41
   36   37   38   39   40   41   42   43   44   45   46