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• Timely: Sometimes, instant feedback is quite helpful and in some situations may be after a period of time. But
feedback loses its importance if given at “inappropriate time”.
• Polite: Offended language and tone should not be used.
• Descriptive: Focus on what message the sender wants to convey rather than evaluating the message.
• Authentic: A right form of response is important for giving genuine or authentic feedback to the sender.
• Offering continuous support: The sender should be available for support if needed to achieve the desired result in
the process of communication.
For example, in a class after the explanation of a chapter is done by the teacher, she can take the feedback by asking
questions like “Do you understand?” or “Do you have any doubts?” etc. At the same time, she must allow her students
to express their views to complete this cycle of communication. This will help a teacher to evaluate the effectiveness
of the lecture covered in the same terms as intended and planned by her.
Feedback
Sender Encoding Message Channel Receiver Decoding
Noise
The response of the receiver can be verbal or non-verbal. In the above example, a smile would be a positive feedback
to convey ”Yes, understood” whereas rolling your eyes and fidgeting with the objects around will indicate “not
understood or not interested”. The teacher can also ask a question to know the status of the class and the feedback
will be the answer conveyed orally or in written form.
The process of giving a feedback should follow the given steps:
1. The message should be clear, and interpreted properly by the receiver.
2. If the message is not clear, then clarify from the sender by asking questions.
3. Always refers to the original form of message to understand it clearly.
4. Convey the response in the form of feedback to the sender.
Types of Feedback
There are different types of feedback given by the receiver depending on the type of information and the message
that needs to be conveyed. Each type of feedback has its own features. Let us learn about different types of feedback
in detail.
Formal and Informal Feedback
Formal feedback follows a predefined format or blueprint to construct the structure of the feedback. It is also a time-
consuming process. For example:
• “Congratulations! Keep it up.” • “Sorry! No entry without a ticket.”
Informal feedback is most of the times spontaneous oral feedback that does not follow any specific pattern or
predefined blueprint. For example:
• “Hi! Your son has done really well this time in exams.”
• “Listen, You people cannot go inside without a ticket.”
Communication Skills-II 27

