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• It works effectively only with the help of non-verbal communication like gestures, visuals, body language, otherwise
alone it is incomplete form of communication.
• Verbal communication can be really expensive if you need to communicate in a language that you are not familiar
with. Either you have to hire a person who works as a translator or install a software for your digital communication.
Mastering Verbal Communication
Most of the students may be good in their verbal skills yet they face issues as they might not be comfortable in
speaking in front of a big crowd or may get nervous in their oral skills. If a student focuses on a certain area, then it
will help them master their verbal communication. Below are some points which will help them improve their verbal
communication.
• The sender needs to have a friendly and warm tone. This will help in attracting the attention of the receiver and will
build a positive and healthy environment around.
• Be sure of the information you wish to deliver. Avoid using repeated sentences. Think before you speak to avoid
confusion as that may end up delivering wrong interpretations of information.
• Be concise and clear as nobody will spend energy and time to decode a lengthy and confusing message.
• Speak loudly with confidence at moderate speed and choose the right words.
• Maintain eye contact, stand straight and be attentive. Proper body language will bind the interest of the receivers
and the information will be delivered with great impact.
• Be authentic in your communication. People are often attracted to someone who speaks from the heart and is
genuine, transparent and real.
• Be a good listener and give your ear to your audience to know their viewpoint, as that will help you carry your
conversation in a required direction.
Non-Verbal Communication
Non-verbal communication is defined as communication through physical and physiological cues without using spoken
or written words. The information is transmitted using body language, touch, facial expressions, symbols, signals, etc.
Most of our communication with the people around us throughout the day is non-verbal and most of the time we are
not aware of it. It is helpful when trying to understand others’ thoughts and feelings.
When you are not interested in what the teacher is teaching in the class, you start looking around, disturb the person
sitting next to you, fiddle with a pen or paper and observe little things in the class. Without using words you are able
to give the message to your teacher that lesson is very boring and you are not interested.”
There are different types of non-verbal communication. Let us discuss about them.
Facial Expressions
Facial expressions are a very powerful way of conveying different
forms of feelings and emotions. For effective non-verbal
communication you should smile when you meet someone,
match your expressions with your words and nod while listening.
Being aware of your own facial expressions is very important in
a professional environment. In one of the studies, it was found
that the most trustworthy facial expression involved a slight rise
of the eyebrows and a slight smile. Six basic facial expressions
are—anger, fear, happy, disgust, sad and surprise.
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