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9. Which of the following is an interpersonal barrier?
a. Social anxiety b. Poor self esteem
c. Not willing to talk d. All of the above
10. The message intended to be delivered through communication should be clear and in understandable format. Which of
the following is related to this statement?
a. Measures to overcome barriers b. 7Cs in effective communication
c. Feedback d. All of the above
11. Which of these is an imperative sentence? [NCERT]
a. Switch off the fan. b. Sheila has gone to the market.
c. Where are my pen colors? d. Oh no! I missed my flight.
12. Which of the following statement is true about communication? [NCERT]
a. 50% of our communication is non-verbal
b. 20% communication is done using body movements, face, arms, etc.
c. 5% communication is done using voice, tone, pauses, etc.
d. 7% communication is done using words.
B. Fill in the blanks.
1. is the act of sharing or exchanging information, ideas or feelings.
2. The gets the message and interprets it into meaningful information.
3. communication happens in the absence of written or spoken words.
4. plays a very important role in the personal and professional development of a person.
5. is the interpretation of the message delivered by the sender.
6. works as an indicator to ensure a successful transmission of the message.
7. Feedback completes the whole process of .
8. feedback is a very powerful tool for students in achieving successful learning.
9. feedback does not contain detailed analysis and description.
10. The inability to communicate using a language is known as a barrier.
C. State whether these statements are true or false:
1. We should use Acronyms and Jargons for verbal communication.
2. Body language is a very important part of non-verbal communication.
3. Facial Expression is not important for effective communication.
4. Be a good listener and nod in between while listening.
5. Visual Communication is time consuming process.
6. Offended language and tone should not be used in feedback.
7. Feedback gives way to new ideas to improve the process of communication.
8. Feedback makes communication a two-way process.
9. Feedback has to be instant for an effective communication.
10. Formal feedback is a very fast process.
SECTION B (Subjective Type Questions)
A. Short answer type questions:
1. What do you understand by verbal communication? Give examples where it is more effective.
2. Explain any three skills for mastering verbal communication.
Communication Skills-II 45

