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5. Explain the steps followed in the process of giving feedback.
Ans. The process of giving a feedback should follow the given steps:
● The message should be clear and interpreted properly by the receiver.
● If the message is not clear then clarify from the sender by asking questions.
● Always refers to the original form of message to understand it clearly.
● Convey the response in the form of feedback to the sender.
6. Differentiate between formal and informal feedback.
Ans. ● Formal Feedback follows a predefined format or blueprint to construct the structure of the feedback. It is also a time-
consuming process. For example, “Congratulations! Keep it up.”
● Informal Feedback is most of the time spontaneous verbal feedback that does not follow any specific pattern or
predefined blueprint. For example, “Hi! Your son has done really well this time in exams.”
7. Explain any two of 7Cs of Communication.
Ans. ● Concise: The message must be conveyed by using only limited words. Avoid using fancy unwanted or repetitive words
or fillers otherwise the actual message intended to be conveyed may get lost in the long content.
● Concrete: The content of the message should use only necessary words with complete facts and figures to avoid
misinterpretation of the message by the receiver.
8. Give three important reasons for organisational barriers.
Ans. Important reasons for organisational barriers are:
● As mindset of people of different cultures are different, so is their language, signs and symbols. This causes a barrier to
communication.
● Culture also gives rise to prejudices and stereotypes. These become the societal norms, thus becoming a barrier to
effective communication amongst people of different cultures.
● Different cultures adopt different ways of communication. For example, some cultures may be very open while others
may be orthodox, thus affecting ways people communicate among various cultural sects. For example, in Arab countries
it is considered to be a social crime to greet an opposite gender by shaking hands.
9. What are the rules for writing a sentence?
Ans. Following are the rules for writing a sentence:
● It should have a meaning.
● It begins with a capital letter.
● It ends with a full stop or exclamation mark or question mark depending on the type of a sentence.
● It must contain one subject and one verb with an independent clause.
10. Explain the types of barrier in Communication.
Ans. The process of communication has multiple barriers. They are as follows:
● Physical Barrier: This type of barrier refers to the interference to effective communication occurring in the environment.
It can be the distance between people, a noisy source near a telephone, poor lighting, bad health, and other such
factors.
● Psychological Barrier: This type of barrier in communication distracts the communicator or prevents them from paying
attention to the message. Shrillness of voice, anxiety, mental fatigue, and pre-conceived notions are some examples of
psychological barriers to effective communication.
● Linguistic and Cultural Barriers: A language is the expression of the thoughts and experiences of people in terms of their
cultural environment. Each major region has its own language and culture. Lack of knowledge about the local language
and culture can become a limiting factor to effective communication.
● Mechanical Barrier: This type of barrier is created by the channel or medium itself. Disturbances and interferences in
the channel can prevent the flow of some of the elements of the message from reaching their destination smoothly.
11. How many elements are there in a paragraph?
Ans. There are many elements of a paragraph which are given below:
● Unity: Unity in a paragraph begins with the topic sentence. Every paragraph has one single, controlling idea that is
expressed in its topic sentence which is typically the first sentence of the paragraph.
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