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• Before a country, continents, islands, mountains and lakes’ name. For example:
I live in India.
I love to go to Shimla in the summers.
• Before a sport/games names. For example:
I like swimming.
My friend plays tennis very well.
REVISIT
▶ Communication is defined as a process of exchange of information between two or more people by speaking,
writing, signalling, or using any other effective medium.
▶ The main elements in the communication cycle are sender, message, encoding, communication channel,
receiver, decoding, response/feedback.
▶ Different methods of communication are Verbal, Non-Verbal and Visual Communication.
▶ Verbal Communication is the most popular form of communication where the transmission of messages
occurs with the usage of words that can be in oral or in written form.
▶ Non-Verbal Communication is defined as communication through physical and physiological cues without
using spoken or written words.
▶ Visual Communication is the transmission and interpretation of information by using visual resources like
photographs, videos, art, drawings, sketches, charts and graphs.
▶ Body language is a very important part of non-verbal communication that reveals your true thoughts and
emotions.
▶ Feedback is a response of the receiver with respect to the message received from the sender.
▶ A communication cycle is incomplete and irrelevant without feedback. It works as an indicator to ensure a
successful transmission of the message.
▶ Formal Feedback follows a predefined format or blueprint to construct the structure of the feedback.
▶ Descriptive feedback is a detailed analysis in written or oral communication that helps the learner understand
strong and weak points.
▶ Non-Descriptive feedback is written or oral communication that provides meaningful information but does not
contain detailed analysis and description of the feedback.
▶ Specific feedback focuses on the specific points of utmost importance and should be conveyed to the sender.
Exercise
Solved
SECTION A (Objective Type Questions)
A. Choose the correct option.
1. Which of the following is the person who transmits the message?
a. Receiver b. Sender
c. Medium d. Channel
Communication Skills-II 39

