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4.  What is a Cultural barrier?
          Ans.   Culture is values and principles followed in the lives of people living in society. It is the sharing of customs, rituals, beliefs,
              ideas, art, knowledge, values, morals, ideals, etc. amongst people living in their own geographically restricted areas.
           5.  Give three reasons for interpersonal barrier in the communication process.
          Ans.  Three reasons for interpersonal barrier are:
               a.  Withdrawal or lack of being in touch for communication.
               b.  Strict rituals of people living in certain geographical area.
               c.  Poor self-esteem or social anxiety.
           6.  What is writing?
          Ans.  Writing  is  a  form  of  communication  that  allows  students  to  put  their  feelings  and  ideas  on  paper,  to  organize  their
              knowledge and beliefs into convincing arguments, and convey meaning through well-constructed text.
           7.  What is Declarative/assertive sentence? Give examples.
          Ans.   A sentence which gives information and marks a bold statement. It may state a fact. Most of the sentences in the English
              language are assertive sentences. For example, My dog is very intelligent.
           8.  What is the purpose of an active sentence?
          Ans.   In an active sentence the action is performed by the subject. It is a strong and direct way of expressing a sentence. For
              example, Shweta is eating chocolate. In this example Shweta is a subject and the action is performed by her.

        B.  Long answer type questions:
           1.   Give any three important points to keep in mind related to body language for a positive impact in a School Appointment
              Interview.
          Ans.  Three important points to keep in mind related to body language are:
               ●  Be relaxed, calm and confident when you walk in for starting a communication.
               ●  Keep smiling in between as it shows that the person is confident and trustworthy.
               ●  Stand or sit with a relaxed posture and straight spine.
               ●  Keep your arms open and by your side when not communicating.
           2.  Explain any three main elements of the communication cycle.
          Ans.  The main elements in the communication cycle are:
               ●   Sender: Sender is a person or entity who starts the communication process. He will convey a message with the purpose
                 of passing meaningful information/ideas to others involved in the communication cycle.
               ●   Message: It is the information which the sender wishes to convey. It is the subject with the actual content of the whole
                 process of communication.
               ●   Encoding: It is the process of converting the idea into a language which a receiver can understand. It can be through
                 symbols, words, actions, diagrams etc.
           3.   Give any three characteristics of a good feedback.
          Ans.  Three characteristics of a good feedback are:
               ●   Clear and Specific: As general feedback and unwanted statements will not give a true picture of the effectiveness of the
                 communication.
               ●   Timely: Sometimes instant feedback is quite helpful, and in some situations may be after a period of time. But feedback
                 loses its importance if given at “inappropriate time”.
               ●   Polite: Offended language and tone should not be used.
           4.  Why is feedback so important in every communication?
          Ans.  Feedback is important because of the following reasons:
               ●   It completes the whole process of communication where the sender sends the information and the feedback is the
                 response of the receiver.
               ●   It helps in evaluating the effectiveness of communication. Sender gets a clear picture through the feedback that the
                 information intended to be understood by the receiver is a success or a failure.
               ●  It is an important step that helps in the collection of information from the receiver.


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