Page 149 - Trackpad IT-402_Class-IX
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Denmark is named as the most digital country in the International Digital Economy and
Society Index 2018.
STRUCTURE OF THE IT-BPM INDUSTRY
Across the globe, the companies within the IT-BPM industry are categorised on the basis of:
• Type of the services offered by the company.
• Geographical spread of services offered by the company.
• Sector of the services offered by the company.
• Size and revenue of the services offered by the company.
In India, the structure of the IT-BPM industry is divided into the given categories:
• Multinational Corporations (MNCs): These organisations have centralised head offices in their home country to
coordinate the global spread of their factories and branches in different countries. Many multinational enterprises
are based in developed nations like the U.S.A. India is becoming their operational hub due to low investment in
capital and labour wages are lowest. They have their clients spread out globally.
For example, IBM, HP, DELL, Microsoft, Intel, etc.
• Indian Service Providers (ISPs): These are the companies with their headquarters in India. They have initially started
their operation in India with their branches spread all across the world.
Though they have their clients spread out globally but most of the services are for their domestic people.
For example, Reliance, Infosys, Wipro, TCS, etc.
• Global In-house Centers (GIC): These organisations work only for the parent organisation and do not serve the
external clients. GICs can be made a part of MNCs or ISPs.
For example, Barclays Technology Center India, Ford, Honeywell, etc.
Answer the following questions:
uiz Bee
1. Offshore outsourcing can be done in coastal countries. Is this true why or why not?
2. Define Business Process Management.
3. What does SPD stand for?
4. What is Satyam Pitroda popularly known as?
APPLICATIONS OF IT
In simple terms, Information Technology is the use of computers to access information. This access of information
can be watching your favourite channel on television, listening to your favourite song, doing online shopping for
your favourite pair of shoes, booking a movie show online, getting your complete health checkup done with a
detailed report of your body's internal organs, doing online transactions of transferring money to make credit
card payment and the list goes on and on. Let us now discuss in detail how Information Technology has drastically
changed our day-to-day lives.
Introduction to IT–ITeS Industry 149

