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For example, this BPM model can be used by the HR department for hiring the employees of the company and
              dealing with their salaries and incentives.

            •  Document-centric BPM: In this type of BPM model, the focus is more on the documentation-designing and approvals
              involved in the workflow of the business processes. They help the document in designing, formatting, verifying,
              routing it at different stages for signing and approval. All this reduces the need for emailing documents back and
              forth and prevents the time wastage. Nathaniel Palmer is recognised as one of the early originators of BPM, and
              has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200
              million or more.

               For example, this BPM model is used to design a company’s budget, targets, legal services, insurance, contracts and
              proposals for designing new systems.



                    IT-BPM INDUSTRY

            Information Technology used for the smooth working of the business combined with Business Process Management
            will form a new branch called IT- BPM. This is one of the most important sectors in the world. There are 4 divisions or
            sub-sectors of the IT- BPM industry as listed below:

            •  IT Services (ITS): The services related to hardware and software maintenance, training and support, IT outsourcing,
              web hosting services, IT consulting, etc.
            •  Business Process Management (BPM): It includes management of one or more business processes by an external
              organisation, customer interaction, knowledge and legal services offered.

            •  Engineering and R&D (ER&D): It includes processes associated with the manufacturing and delivering of a product
              or service, research and development for hardware and software technologies.
            •  Software Products Development (SPD): Software available through sale, lease, rental or as a service for IT-BPM
              industry.

            IT-BPM Industry in India

            India’s IT-BPM industry accounts for 55% of the global outsourcing market size. In India, this industry constitutes 8% of
            India’s GDP. The industry is the largest employer within the private sector, employing 3.9 million people and is home to
            the world’s 3rd largest start-up community. The industry has helped in providing employment and a good standard of
            living to millions. The government is also facilitating this industry with favourable policies and incentives.

            IT- BPM industry is doing well in India because of the following reasons:
            •  India has a vast pool of talented, skilled professionals that are ready to work at a low cost.

            •  100 million Indians are English-knowing skilled professionals which makes India the second largest English-speaking
              country in the world.
            •  Indian operational efficiency is outstanding by providing multitasking flexible 24 hours service.
            •  India offers a huge variety of service providers, ranging from simple data entry operators to highly technical skilled
              jobs which means perfect fit tailor-made services for the global industry.

            •  BPO Service Providers in India invest in hi-tech hardware and software to deliver the best of service.
            •  India is a land of well-educated, highly qualified professionals with degrees from respected universities all around
              the globe.



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