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UNIT                                                 Introduction to

               1                                                 IT–ITeS Industry









                   Topics Covered                                                                          95%

                     Information Technology                            Information Technology-Enabled Services (ITeS)
                     Business Process Outsourcing (BPO)                Business Process Management
                     IT-BPM Industry                                   Structure of the IT-BPM Industry
                     Applications of IT



            Information Technology is an important part of this dynamic world. For almost everything in our daily life we are
            dependent on this technology. For example, cable TV at home, web series and movies on demand, interaction between
            friends and family through phones, video call, skype, online shopping, online banking transactions, electronic data
            interchange and a lot of other things around us. The whole world’s information can be accessed through the Internet
            with a click of a button. Information and Communication Technology (ICT) refers to the infrastructure of all computing
            devices, networking components, applications, and systems that together allow people and organisations to interact
            in the digital world.

            UNESCO defined the term ICT as "Diverse set of technological tools and resources used to transmit, store, create,
            share and exchange information. These technological tools and resources include computers, the Internet (websites,
            blogs  and emails),  live  broadcasting technologies  (radio,  television  and webcasting), recorded broadcasting
            technologies  (podcasting, audio  and  video  players and  storage devices) and  telephony (fixed or mobile,  satellite,
            visio/video-conferencing, etc.)".

            In this chapter, we will study in detail, the concept of IT and its importance in the government and public services.


                    INFORMATION TECHNOLOGY

            Information Technology (IT) is the use of hardware, software, database and networking technology for accessing,
            storing, retrieving and transmitting the information. The information may be contained in the form of text, image,
            graphics, audio, video or animations.





















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