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2.  Differentiate between Back Office outsourcing and Front Office outsourcing.
             Ans.  Back Office Outsourcing: Back Office Staff are experts working at the back end of an organisation and deals with outsourcing
                  internal business processes like data entry, billing, accounting, human resource, purchasing, etc.
                  Front Office Outsourcing: Front Office staff means people with good communication skills and dealing with the clients or
                  customers. It includes outsourcing services like sales and marketing, help desks, customer support services, telemarketing, etc.
               3.  What are BPOs?
             Ans.  Business process outsourcing- in simple terms, it is the process of outsourcing business-related activities. Technically, it is
                  defined as outsourcing of one or more functional unit of a business to a third-party vendor all across the globe to increase
                  the efficiency and reduce the cost of investment with maximum profits.
               4.  Give 2 examples where Business Process Management can be used.
             Ans.  The following are the examples where BPM can be used:
                  •   BPM can be adopted for managing the list of patients in a day for online OPDs of different doctors on a common platform.
                  •   BPM can be a good practice in Human Resources for planning and managing the incentives of employees working at
                     different hierarchies.

               5.  What are Human-centric BPM?
             Ans.  This type of BPM model directly impacts the employees and the clients. Its focus is more on the human interaction with
                  the business processes. The main advantage of keeping the human interaction is that the task can be paused and resumed
                  with different sets of people.

               6.  Name the sub sectors of IT- BPM industry.
             Ans.  The sub sectors of IT-BPM industry are IT Services (ITS), Business Process Management (BPM), Engineering and R&D
                  (ER&D), Software Products Development (SPD).

            B.  Long answer type questions:

               1.  Give four reasons for India doing well in IT- BPM industry.
             Ans.  India is doing well in IT-BPM because of the following reasons:
                  •  India has a vast pool of talented skilled professionals that are ready to work at low cost.
                  •   100 million Indians are English knowing skilled professionals which makes India as the second largest English-speaking
                     country in the world.
                  •  Indian operational efficiency is outstanding by providing multitasking flexible 24 hours service.
                  •   India offers a huge variety of service providers ranging from simple data entry operators to highly technical skilled jobs
                     which means perfect fit tailor-made services for the global industry.
               2.  Mention the main applications of IT in Education sector.
             Ans.  The following are main applications of IT in education sector:
                  •   Interactive white boards  and  smartboards  are used  in  classroom  teaching by the teachers for an effective
                     teaching-learning process.
                  •  Through online mode, learning can be made accessible by students living in distant places.
                  •   Students can access any information through free and paid online educational services like YouTube channels, tutorials,
                     apps, etc.
                  •  Online courses are also available by many renowned universities all across the world.

               3.  What are the applications of IT in the agricultural industry?
             Ans.  Some of the main applications of IT in agriculture industry are:
                  •   Today’s agriculture routinely uses sophisticated technologies such as robots, temperature and moisture sensors, and
                     aerial images for profitable and efficient production of crops.
                  •   Recent innovation in tractors, sowing and harvesting machines have revolutionized the agricultural industry. It has
                     replaced human labour at some levels for more productivity of the crops.



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