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In this modern world, the growth and progress of the country depends on the level of Information Technology. It helps
an individual to communicate any information he wants at any time through the Internet connection. This has brought
so much comfort that it has become an integral part of our lives.
INFORMATION TECHNOLOGY ENABLED SERVICES (ITeS)
The services that use IT to enhance and increase an organisation’s efficiency are known as Information
Technology-Enabled Services or web-enabled services. India is known for outsourcing ITeS in the global market. Due
to easily available outnumbered and talented low-cost labour, the companies of developed countries from Europe and
America outsource their services to our country - India. This has helped in the economic growth and also contributed
a lot in the social transformation in the country.
ITeS started with basic data entry tasks over a decade ago and now has provided the following services:
Medical Transaction & Billing Content Development
Legal Database Call Centers
ITES
Payroll Management BPO
Electronic Publishing BPM
Some of the famous Indian IT-ITeS companies are CMC Limited, HCL Technologies Limited, Infosys Technologies Limited
and TCS (Tata Consultancy Services Ltd).
Advantages of ITeS
The ITeS are popular because of the following advantages:
• Reduction in operating cost: Businesses can avoid the costs of purchasing hardware systems and installing software
applications. This is highly beneficial for small businesses with limited budget. They use and pay for only what they
need, which reduces the high cost of investing in the operational unit of business.
• Specialised services: The company does not have to spend on hiring experts. They can outsource the specialised
services through ITeS. They can concentrate on the other field to increase the productivity of the business.
• Expansion of business on global platforms: This can be easily done by providing 24×7 services for customer care.
This increases the scope of reaching more customers across the globe.
BUSINESS PROCESS OUTSOURCING (BPO)
Business process outsourcing has been growing in popularity. It was originally used in the manufacturing industry but
is now used for other core business processes like marketing, customer care, website maintenance, etc.
In simple terms, it is the process of outsourcing business-related activities. Technically, it is defined as outsourcing one
or more functional unit of a business to a third-party vendor all across the globe to increase the efficiency and reduce
the cost of investment with maximum profits.
Most of the entrepreneurs with their startup company at the initial stage often need to outsource back-office and
front-office functions because they have limited resources and tight budgeting.
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