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CONTENTS





                                                   Part A: Employability Skills
            Unit  1  Communication Skills-I                                                                       19
              What is Communication?                          Perspectives in Communication
              Factors Affecting Perspectives in Communication    Effective ways of Communication
              Types of Communication                          3P's of Public Speaking
              Writing Skills                                  Phrases
              What is a Sentence?                             Construction of a Paragraph
              Parts of Speech                                 Use of Articles
              When no Articles are used

            Unit  2  Self-Management Skills-I                                                                     38
              Self-Management                                 Self-Management Skills
              Who am I?                                       Self-Confidence
              Steps for Building Self-Confidence              Qualities of Self-Confident Person
              Factors that help in Building Self-Confidence    Self-Confidence Building Tips

            Unit  3  ICT Skills-I                                                                                 54
              ICT                                             What is a Computer?
              Input Devices                                   Processing Device—Central Processing Unit (CPU)
              Output Devices                                  Computer Memory
              Measuring Unit for Memory                       Peripheral Device Ports
              Motherboard                                     Understanding Operating System
              Types of Operating Systems                      Functions of an Operating System
              Booting                                         Procedure for Starting a Computer
              Windows 10—An Operating System                  Common Desktop Operations
              Files and Folders in Windows 10                 Managing Files and Folders in Windows 10
              Mouse Operations in Windows 10                  Keyboard Operations in Windows 10
              Shutting down the Computer                      Brief History of the Internet
              How does Internet Work                          Terminologies of the Internet
              Protocols                                       Applications of Internet
              Components of Internet                          Microsoft Edge
              Email                                           Creating an Email Account
              Composing an Email                              Introduction to Social Media
              Digital India

            Unit  4  Entrepreneurial Skills-I                                                                     102
              Definition of Business                          Types of Business
              Important Features of Different Types of Business    Forms of Business Organisations
              Steps of Starting a Business                    Who is an Entrepreneur?
              What is Entrepreneurship?                       Entrepreneurship Development
              Characteristics of an Entrepreneur              Role of an Entrepreneur
              Core Skills of a Successful Entrepreneur        Challenges of an Entrepreneurship
              Rewards of an Entrepreneurship                  Difference between Businessman and Entrepreneur

            Unit  5  Green Skills-I                                                                               120
              Environment                                     Ecosystem
              Relationship Between Society and Environment    Natural Resources
              Natural Resources Conservation                  Saving Environment using 3R'S
              Factors Causing Environment Imbalance           Green Economy
              Green Skills                                    Green Projects in India
                                                  Part B: Subject Specific skills

            Unit  1  Introduction to IT–ITeS Industry                                                             143
             Information Technology                           Information Technology-Enabled Services (ITeS)
             Business Process Outsourcing (BPO)               Business Process Management
             IT-BPM Industry                                  Structure of The IT-BPM Industry
             Applications of IT
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