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In this modern world, the growth and progress of the country depends on the level of Information Technology. It helps
        an individual to communicate any information he wants at any time through the Internet connection. This has brought
        so much comfort that it has become an integral part of our lives.


                INFORMATION TECHNOLOGY ENABLED SERVICES (ITeS)

        The services  that use IT to enhance and increase  an organisation’s efficiency are  known as Information
        Technology-Enabled Services or web-enabled services. India is known for outsourcing ITeS in the global market. Due
        to easily available outnumbered and talented low-cost labour, the companies of developed countries from Europe and
        America outsource their services to our country - India. This has helped in the economic growth and also contributed
        a lot in the social transformation in the country.

        ITeS started with basic data entry tasks over a decade ago and now has provided the following services:

                           Medical Transaction & Billing                 Content Development



                               Legal Database                                  Call Centers
                                                           ITES
                            Payroll Management                                     BPO



                                Electronic Publishing                          BPM

        Some of the famous Indian IT-ITeS companies are CMC Limited, HCL Technologies Limited, Infosys Technologies Limited
        and TCS (Tata Consultancy Services Ltd).

        Advantages of ITeS
        The ITeS are popular because of the following advantages:

        •  Reduction in operating cost: Businesses can avoid the costs of purchasing hardware systems and installing software
          applications. This is highly beneficial for small businesses with limited budget. They use and pay for only what they
          need, which reduces the high cost of investing in the operational unit of business.
        •  Specialised services: The company does not have to spend on hiring experts. They can outsource the specialised
          services through ITeS. They can concentrate on the other field to increase the productivity of the business.
        •  Expansion of business on global platforms: This can be easily done by providing 24×7 services for customer care.
          This increases the scope of reaching more customers across the globe.


                BUSINESS PROCESS OUTSOURCING (BPO)

        Business process outsourcing has been growing in popularity. It was originally used in the manufacturing industry but
        is now used for other core business processes like marketing, customer care, website maintenance, etc.

        In simple terms, it is the process of outsourcing business-related activities. Technically, it is defined as outsourcing one
        or more functional unit of a business to a third-party vendor all across the globe to increase the efficiency and reduce
        the cost of investment with maximum profits.
        Most of the entrepreneurs with their startup company at the initial stage often need to outsource back-office and
        front-office functions because they have limited resources and tight budgeting.





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