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SECTION A (Objective Type Questions)
A. Choose the correct option.
1. When we communicate verbally, we should use [NCERT]
a. difficult words b. simple words
c. confusing words d. abbreviations
2. Which of these is not an appropriate non-verbal communication at work? [NCERT]
a. Putting an arm around a coworker’s shoulder b. Shaking hands firmly
c. Looking at the speaker with a smile d. Standing with an upright posture
3. Sometimes communication is difficult to understand.
a. Non-Verbal b. Verbal
c. Visual d. None of these
4. What is the process called when a receiver communicates his/her response back to the sender?
a. Encoding b. Decoding
c. Feedback d. Communication Channel
5. Which of the following is used for effective non-verbal communication?
a. Avoid pointing at people with your finger. b. Shake hands confidently.
c. Maintain a proper distance. d. All of the above
B. State whether these statements are true or false:
1. Communication is a two way process.
2. Language is a very important factor that affects communication.
3. Decoding is the process in which the receiver and the sender are ensuring that they
understood each other correctly.
4. If a sender is feeling low, then, the person will not be able to deliver the message
appropriately.
5. The content should not be clear in words with the direct focus on the message.
C. Write an appropriate kind of sentences for the following (Assertive, Imperative, Interrogation, Exclamatory):
1. How’s the weather today?
2. It’s a bright and sunny day.
3. Have you packed my lunch?
4. My favourite dessert is chocolate ice cream.
5. My hobby is baking.
6. Wow! This cake looks amazing.
7. Watch your steps in the staircase.
8. Get me a pair of scissors.
9. Please do the needful.
10 This is the latest edition of dictionary.
Communication Skills-I 35

