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• Nearshore Outsourcing: It is outsourcing services to the company’s neighbouring countries rather than people
in your own country. The main advantage is hiring people with similar time zones and taking the benefits of
in-between options compared to offshore and onshore outsourcing.
BUSINESS PROCESS MANAGEMENT
Business Process Management (BPM) is defined as a discipline that focuses on standards to manage and improve
the business processes. It is neither a task nor a project that is handled one time. It is an effective methodology that
studies, identifies, changes and monitors business processes to ensure that they run smoothly and can be improved
over time. For example,
• BPM can be adopted for managing the list of patients in a day for online OPDs of different doctors on a common
platform.
• BPM can be a good practice in human resources for planning and managing the incentives of employees working at
different hierarchies.
BPM helps a business to:
• Control the chaos at different levels.
• Create, analyse and improve the business processes.
• Increase the efficiency in all the core functions.
• Closely track a business item in a workflow.
• Meet the deadlines of the interlinked tasks smoothly.
• Design a new, perfect system to bring maximum profits.
Types of Business Process Management
Every business is different. On the basis of purpose they serve, Business Process Management can be categorised as:
• Integration-centric BPM: In this type of BPM model, the focus is more on using computer-based application
programming interfaces. It creates a smooth flow of data between the network of automated tools that integrate
different departments of a business. With less of human interaction, the repetitive tedious task can be done
efficiently.
For example, this BPM model can be used to integrate the sales and marketing department of a company which is
always expected to work hand-in-hand for maximum sales and profits.
• Human-centric BPM: This type of BPM model directly impacts the employees and the clients. Its focus is more on
the human interaction with the business processes. The main advantage of keeping the human interaction is that
the task can be paused and resumed with different sets of people.
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