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UNIT Introduction to
1 IT–ITeS Industry
Topics Covered 95%
Information Technology Information Technology-Enabled Services (ITeS)
Business Process Outsourcing (BPO) Business Process Management
IT-BPM Industry Structure of the IT-BPM Industry
Applications of IT
Information Technology is an important part of this dynamic world. For almost everything in our daily life we are
dependent on this technology. For example, cable TV at home, web series and movies on demand, interaction between
friends and family through phones, video call, skype, online shopping, online banking transactions, electronic data
interchange and a lot of other things around us. The whole world’s information can be accessed through the Internet
with a click of a button. Information and Communication Technology (ICT) refers to the infrastructure of all computing
devices, networking components, applications, and systems that together allow people and organisations to interact
in the digital world.
UNESCO defined the term ICT as "Diverse set of technological tools and resources used to transmit, store, create,
share and exchange information. These technological tools and resources include computers, the Internet (websites,
blogs and emails), live broadcasting technologies (radio, television and webcasting), recorded broadcasting
technologies (podcasting, audio and video players and storage devices) and telephony (fixed or mobile, satellite,
visio/video-conferencing, etc.)".
In this chapter, we will study in detail, the concept of IT and its importance in the government and public services.
INFORMATION TECHNOLOGY
Information Technology (IT) is the use of hardware, software, database and networking technology for accessing,
storing, retrieving and transmitting the information. The information may be contained in the form of text, image,
graphics, audio, video or animations.
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