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2.  What does BPO stand for?
              a. Business Progress Office                        b. Business Process Outsourcing

              c. Bank Process Office                             d. Back Process Outsourcing
            3.  What is the name given to the use of hardware, software, database and networking technology for accessing, storing,
              retrieving and transmitting the information?

              a. Information Technology                          b. Computer
              c. Technology                                      d. Information
            4.  Which of these is the service centre to provide information and support to the customer?

              a. Front desk                                      b. BPO
              c. IT company                                      d. Entrepreneurs

            5.  Which of the following is not an application of IT in business?
              a. Storing, retrieving and processing the data     b. Netflix
              c. e-business or e-commerce                        d. Making presentations and conducting meetings
            6.  Which of these business processes pertains to advertising, buying, selling and delivering of products or services to the
              customers?
              a. Sales                                           b. IT
              c. E-commerce                                      d. Marketing

            7.  Which of these systems is used to convert medical information of patients into a single database that can be easily accessed
              by hospital staff and doctors?
              a. Database                                        b. IT

              c. Electronic Medical Records (EMR)                d. Computer
            8.  Which of these services provide facilities for storing important official documents in the cloud?
              a. e-Governance                                    b. Digilocker

              c. Digital India                                   d. Internet
            9.  Which of these involves digitisation of data and records on a large scale in the country to make easy and quick access to
              them possible?
              a. Bharat Net                                      b. Digilocker

              c. e-sign framework                                d. Digital India
          10.  What is the process of outsourcing a work process to a different country called?
              a. Offshore outsourcing                            b. Domestic outsourcing

              c. Outsourcing                                     d. Nearshore outsourcing
          Ans.  1. c. 2. b. 3. a. 4. b. 5. b. 6. d. 7. c. 8. b. 9. d. 10. a.




                                          SECTION B (Subjective Type Questions)


        A.  Short answer type questions:
            1.  Mention advantages of ITeS.
          Ans.  The following are the advantages of ITeS:
               Reduction in operating cost, Specialised services, Expansion of business on global platforms.


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