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SECTION B (Subjective Type Questions)


        A.  Short answer type questions:
            1.  Differentiate between Domestic Outsourcing and Offshore Outsourcing.
            2.  What are the commonly outsourced services of BPO?
            3.  Mention any two advantages of BPM.
            4.  What is an Integration-centric BPM?
            5.  How is IT used in libraries?                                                             [NCERT]
            6.  Mention any two IT-based health devices.
            7.  Give a list of applications launched by the government of India that you and your family have used.
            8.  Name different ways of communication that help you connect with your friends in another country.

            9.  For what purpose is IT used in business?                                                 [NCERT]

        B.  Long answer type questions:
            1.  Mention any two applications of IT in the entertainment industry.
            2.  What are Multinational Corporations?
            3.  Name any four important projects under Digital India.
            4.  Give any four applications of IT in the banking industry.
            5.  Which are the prominent areas where IT is used in science and engineering?               [NCERT]


                                                                                             21 st   #Technology Literacy
        C.  Competency-based/Application-based questions:                                  Century
                                                                                             Skills  #Collaboration
            1.  Dimple is running her garments business along with her partner in Delhi and NCR. She wants to expand her business to
              other cities across the country. What can she do to enhance her business skills?
            2.  Ankit and his friends are collaborating for a huge Startup with a big investment. They want to go for BPM for different kinds
              of jobs needed. Help them decide the type of BPM best suited for the given jobs:
               a. For designing company’s budget

               b. For hiring the employees’ and dealing with their salaries
               c. For integrating the sales and the marketing department of the company
               d. For targets and contracts
               e. For legal services


                                                                                              21 st
           GROUP DISCUSSION                                                                 Century   #Communication
                                                                                                  #Social Interaction
                                                                                              Skills
              IT is advancing rapidly in every field. Robots is also working in all fields. Is it a possibility that robots are going to
              replace human beings in near future? Discuss in your class.





              Video based question                                                                 Scan the
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              Watch the video and answer the question.

                 What role does "call center" play in information technology?






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